"Not a bad hotel location"
When we first arrived we were given Guava juice, YUM, YUM, YUM. Our rooms were HUGE, but because of the rain they did smell a musty. We went to reception the next day and they offered us another room, it smelt musty also, so we stayed in our original room. When we got back in the afternoon the staff had put an oil burner in the room and you could no longer smell the musty smell. Sadly I got quite sick in Patong (Not the hotel) and ended up in hospital. the Hotel were fantastic, they couldn't give us the same rooms as they were booked out. They moved us to new rooms which had been renovated in the last 12 months. they were superb. The bathe was so big I nearly drowned. the breakfast buffet was fabulous, a great variety to choose from. The hotel gave me the most beautiful basket of flowers when I was released from hospital. Personally we couldn't fault the hotel. The pool was huge and the kids had a ball. The staff were very attentive, our son stacked it and security took him to the on site doctor.
"Amazing romantic suite "
Good location Excellent wifi Friendly staff Good transportation between rooms and reception and also hotel and juncylon mall Excellent pool Excellent view from romantic suite(pool and sea view ) Good breakfast I hope come back again
" Comfortable resort"
Very nice stay. We got a room upgrade on checkin to a lovely spa room with pool and ocean views. The resort is well positioned, an easy walk into the centre of Patong. Great restaurants nearby. Whilst breakfast variety and quality was adequate the breakfast room itself was very uninviting, with the senior female server bordering on rude. Pool area is very nice and even though there was a refurbishment underway this had no impact on our stay. Would benefit from having designated smoking area at the pool as nothing worse than smokers scattered everywhere. Good hotel, great location.
"Really great resort for families or groups!"
Really great hotel, spacious rooms and spread out on the cliff tops. We went during low season and got upgrade to spa room. The restaurants on site were fabulous, and the buffet breakfast was amazing. There are some renovations taking place so it will be even better come high season. And the hotel staff were fantastic and happy to respond to requests straight away. Will definitely be coming back next year with my family!
"What a disaster"
Booked a double room here through Booking .com and no double available, worst of all they asked for payment when I arrived and after taking payment the receptionist tells me they do not have a double today but maybe tomorrow, I showed my dissatisfaction with this and the manager came out and he said no double room for 2 days even though I had booked 3 months earlier, they said it was not their fault Booking . com had not requested a double. I telephoned another hotel I know a little further out and they could put me up for the night. Telephoned Booking . com to complain but they in turn blamed the hotel, so be careful viewers they do like to play the blame game, so unhelpful here I would not recommend at all as equally were Booking .com, will never use them again either, totally wasted a day of our holiday,
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM
Please be informed that refurbishment works are taking place in one part of the property from 10 May until the end of October 2016.