of TripAdvisor Travelers recommend this hotel
"The full value package"
The room was $125 and we had beautiful city views. The room has modern finished and it makes you feel trendy. They have black out blinds that are electrical and even an aux cord to play music through out the entire room. Take your iphone to aux adapter lol. The room service was excellent and my over all stay was amazing. Will definitely be returning
"Great rooms, but no heat!"
I stayed here for business, and found the hotel to be a wonderful, refreshing break from the norm. The mix of trendy retro and new, modernism was really enjoyable. My room was huge, and had an incredible corner view to the North and West. The ceilings were among the highest I can remember having in a hotel, which gave the room a very open and free feeling. The use of old physical keys, not plastic cards, was kind of fun. Even the phone in the room (see picture with this report) was retro, yet new. Pointed towards the city, the bed had an incredible view of everything around. Most of the windows also had a cushion seat, to lay down, enjoy the view, and maybe more if you brought a significant other! If you can manage to get any work done, the desk has an incredible view of the city as well. Even the bath tub was huge and wonderful. Made of tiles and with unique hardware, it was really unexpected. The only two weird things that I consider negatives are the location of the toilet, and the lack of heat. Strangely enough, the toilet is nowhere near the shower, sink, closet, or bath tub. Instead, it's on the other side of the room, near nothing. This is unintuitive, and a bit inconvenient in the morning. When visiting in October, Mexico City can be a bit chilly. After talking to the hotel, I learned that the only source of heat they could offer was tiny space heaters. So they provided 3 of them to try and heat the room. However after having them all on full for 4 hours, there was barely any change. The huge size of the room, combined with the high ceilings (heat rises) means it's almost impossible to heat it. The staff was nice, though, and very accommodating wherever they could be. I also found the pool area (see picture) to be really appealing. I could tell that the pool was heated, and good for all weather. Overall, I think this hotel is a great choice for warmer weather or naturally hot-blooded people in the Sante Fe area of Mexico City. It's close to many restaurants, and is definitely a break from the typical hotel room.
"BEAUTIFUL HOTEL - BAD SERVICE"
We choose this nice hotel to stay after our wedding day. Some members of our family stayed with us since we invited them as well. During the booking process Silvia Vazquez was really nice and helpful at all time. I felt very disappointed when we arrived since no one was there to take our car. We had to go up to the lobby and ask for help. They told us that the mall's valet parking would take care of the car and so they did. Still, no one of the hotel helped us with our baggage. Just like a hostel we had to carry our baggage. The lady at the front desk apologized to us as well as the hotel manager. They even sent us a bottle of wine and some dessert to our room. There where a couple of issues during our stay and the staff was willing to help at all times. Still, the service is not the best. If you want your included breakfast as room service, the hotel needs to have problems with the hot water so they can do it. You need to wait all morning to have a new room so you can take a shower with hot water. Even when the staff was trying to help, this is supposed to be a luxury hotel and these kind of things should not happen. At the end when we were trying to check out. We where supposed to wait 20 minutes for someone to help us again with our baggage. After 40 minutes we decided to come down on our own. Once again the lady at the front desk apologized and told us that there is just 1 man to help with luggage for a 30 room hotel, and he was busy. I think that instead of apologizing for every mistake and bad service you should better improve it. The hotel is really beautiful, but I don't want to come back.
"Amazing for cuples"
This hotel has a different touch than your regular hotel, it's minimalistic and it's all black and white with a touch of yellow, love the idea. Rooms are huge and you get a huge window to see the city. The only bad thing is that in traffic hours you get to hear the street traffic that as you know mexico city has plenty. Room service not great but thanks to its location you can get to really good restaurants that are near.
"A great hotel with a great service"
A wonderful design hotel in Santa Fe. The service was great and the design is really something that you do not see in an average hotel and the view from the rooms are excellent. I very much recommend this hotel
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM