I could not praise the staff highly enough for their help, kindness and attitudeComment of F. Elizabeth , United Kingdom the 2016-11-05
WE have stayed at the Doubletree before and like the last time, we had a very enjoyable stay once again. The staff are friendly and helpful- nothing is too much trouble. The rooms are spacious and maintained to a high standard. Breakfast was fabulous with a wide range of choices every morning. Location perfect- literally down the main road from Central Station. Overall 10 out of 10 - Duty manager Git was very helpful as were all her staff. Thank you for a memorable stay - we will be back next year!Comment of N. SHARON , United Kingdom the 2014-10-27
"Fur Coat and No Knickers"
I recently travelled to Amsterdam by train from England across the Channel, changing at Brussels and departing at Centraal where I made the short journey to the magnificent Doubletree Hilton building, adjacent to the station and facing out on to beautifully lit canal and city skyline. I'd paid a lot for my four night stay and was anticipating excellence. I wandered inside and was warmly greeted at reception by a pleasant chap who dealt with my booking. All was going well until it came to handing over the key when suddenly, "Ah sorry Mr Heaney, I need your credit card for a deposit on the room." "Riiight'" "It'll be 100 euros." "Sorry have you not already got all this through the booking'" "Yes standard procedure don't worry and did I say 100 euros as I meant 200 euros." I wasn't expecting this from a big hotel so it threw me a little. Maybe this is more common than I realise but it felt really out of place. I handed over my card and got my key. They gave me a cookie (this feels a bit cheap/token gesture than a nice gift) and I was on my way. Found the lift eventually - it's not obvious on arrival but once you find it you'll realise that you've been an idiot. Again, probably just me. I was on the 5th floor of I think, 11. There's a nicely done out, but far too pretentious Skylounge bar on the top floor which I visited on the first night - full of 'look at me' people I can't stand. My room was much smaller than I imagined it was going to be and quite cramped. The view from the window was of the inner courtyard of the building and other people's rooms. The window wouldn't open so no fresh air could get in. The bathroom was adequate, though I would have preferred a bath or at least somewhere to soak my feet as I did a lot of walking in the few days I was there. The TV was a Mac computer. The sound was very quiet with limited TV choices and the menus were limited by the poor design of the Apple remote. Full volume was difficult to hear with the aircon on. I would have much preferred a proper TV as, with the excellent wifi connection, I could carry out my online tasks quite easily via my mobile. I understand that people might like the Mac for that but suspect 90% of the visitors to the hotel will be fully quipped with laptops, tablets and or mobile phones. I mentioned the air conditioning. It was my biggest complaint about the room. It was simply too cold for the first few nights. I tried the various settings to get it going but it was still chilly. To be fair, it wasn't cold enough to ring up and moan - it was in that kind of state of, 'yeah I won't make a fuss cos it is December' chilly. The final evening it kicked into life and I had a good nights sleep in a warm room. One of the other evenings the bass from the PA of the Skylounge bar was enough to reverberate around my room a good number of floors down - that's unacceptable. Room service was good and the food delivered was excellent from the restaurants below. They were quick too but a little pricey. A member of staff did walk in to my room on one afternoon which embarrassed them more than me. Disappointing though as even when they knocked and I shouted 'Hello'' they still barged in. One day too I came back from an early morning wanderin the mid afternoon to find my room hgad still not been refreshed. The polite young lady asked if she could sort anything though so well done to her. Also, a little grumble seeing as it is Amsterdam but the smell of drugs most evenings in the hallways and corridors is overpowering! Checkout was quick and my room service bill was big. All in all, this is a nice place, wit looks great and is well presented but just very much all a little superficial for me. It's lacking and the obvious skimping on things shines through. It feels like it leans too far towards being a budget hotel than a really nice luxury hotel which is a shame. I would only stay again if the price came down dramatically.
"Perfect! Great hotel, location, food, staff!"
Great new hotel, in a perfect location, all the city tram lines are 100 meters away, perfect for cutting cold walks short, taxis are available and waiting to take you outside the lobby so very convenient for nights The hotel room is great and comfy, bed is hard but still comfy. Breakfast is delicious, staff is super friendly and i was really impressed by their kindness and service, always helped me with a smile! Super hotel for super value! A Defently for amsterdam, one of the best hotels in the city that you can book in undervalue, worth more than you pay if you pay around 130-160 euros, especially if breakfast included
"You could not have a better location than this hotel!!!!"
The lobby of this hotel is swank, the skyloft bar on top of the hotel has the best views of all of Amsterdam. The hotel staff are so nice and helpful. You are two minutes walking distance from the Amsterdam Centraal Train Station and you are right across the street from old Amsterdam. When you check in, they give you free bottled water and free fresh baked chocolate chip cookies. The hotel is big and the rooms are quite small. i found the bed to be a bit on the hard side. As a result, I asked the hotel staff to provide me with an extra comforter so that I can lay on top of it to soften up the bed. This hotel also has direct access to Starbucks and to Sixt car rental. I would definitely come back to this hotel.
I stayed at this hotel for 1 night, during which I experienced the big Amsterdam power cut. The hotel was without power (excepting emergency power) for ~ 2 hours from ~4:15am to 6:15am. This was, obviously, not the fault of the hotel, but it is quite an scary experience to awaken to total darkness (both inside my room and outside) in a city as large as Amsterdam. Notwithstanding this, the hotel proved to be an excellent choice for a short stay. The staff were courteous and friendly, my room was spotlessly clean, ultra-modern (it took a while to discover how to turn on my iMac-TV!) with excellent complimentary Wi-Fi, a great view (I was on the 11th floor) and a very comfortable bed. The breakfast buffet in the morning was very good, an extensive choice being available. The hotel is very conveniently located a few minutes walk from Centraal station and there are many bars and restaurants within an easy walk. I thought the hotel was good value for a centrally located hotel of this quality. Highly. recommended
"DoubleTree by Hilton Hotel Amsterdam Centraal Station"
Celebrating our wedding anniversary, we decided to book a hotel in Amsterdam. I earned enough Hilton Honor points for us to stay for "free" in this hotel (one night). We choose this hotel because of it's great location and because i like the doubletree brand. The room was nice, not so spacious but very clean. Also there was an iMac in the room instead of tv and we had a good view over the city. For a better view go to the skylounge on the roof of the building (from there you can see as far as the control tower at Schiphol airport) Underneath the hotel is a huge indoor parking garage and it is very affordable considered Amsterdam prices. Good place to stay!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM