of TripAdvisor Travelers recommend this hotel
"Used to be great, but now is terrible and focused on cost cutting"
Two years ago, my mother stayed here and raved about how awesome it was. Upon her recommendation, we decided to book two rooms this time – one for her and one for my husband and I for our two week stay in China this time. The hotel has completely changed from a wonderful western experience to a stingy, hot and third-world mess. While my husband and I booked and paid for both rooms, they would only honor our Diamond status for a single room. They refused to honor our IBM rate when we checked in until further proof. My mother didn't bring her work ID as this was a vacation and upon check-in, they refused to honor her reservation saying she can pay the rack rate. She ended up sitting in the lobby from 9:00 PM until 2:00 AM on check-in day because they refused to honor her reservation. So we ended up paying the highest price without any of our benefits for everything despite booking this hotel previously without any of the new rules they suddenly have in place. It would be nice if the hotel sent an email requesting additional documentation prior to our trip, we did book it at least 6 months in advance. But nevermind all of that. Let's talk about the actual hotel experience. This place has essentially become a Chinese bargain basement. To clarify, I AM Chinese and this was too much for me. Swarms of daily Chinese tour busses load and unload here clogging up elevators, the lobby, the breakfast bar, you name it. In addition to the daily noise and congestion, the lobby stunk heavily of added perfume (perhaps to mask the body odor of the crowds'). Like other reviews have mentioned, there is NO air conditioning in this hotel. They turned it off. It's stifling and reeks of stale cigarette smoke waffling through the vents, and if you open the window – it does not close back up so you sleep with the blaring horns and road noise all night. We mentioned this to the hotel and they brought up a fan to circulate the warm air (the fan's cord was too short to actually reach our beds – no joke). Every morning at about 6:30 AM you would hear your neighbors turn on the faucet, shower, the toilet flush, etc. and wake up regardless of whether you were ready to get up, because guess what' The tour groups are up. Next comes breakfast. If you go when all the tour groups are there (i.e. the majority of the time the buffet is open), then be prepared for some shortages. To be honest, food in China is very cheap and this place is really not very good. Most things are bland, low quality and made with cheap oils. For the price, spend a little extra and eat at the Grand Hyatt in Beijing, it is a truly luxurious experience of fantastic food for not that much more instead of fighting pushy Chinese for the last piece of seaweed at the dumpling bar. Or, in the case of my white husband, go on the street and pay $1USD for some hot street food. Oh, and if you hate heat like me, the dining area is also sweltering, so you try not to eat too much hot food. There is terrible service (they ignore you when you walk in, don't seat you, barely clear the table and bring you the wrong drinks when you ask, etc.). If you stay longer than they'd like, they just clear your place and you come back from the buffet with all your stuff gone. If you complain to the hotel, they don't do anything. It's not like western hotels where they usually care about you being upset. The manager made it very clear that we can go elsewhere. If you compare this Doubletree to the ones in America, this is an okay hotel and the decor is nicer. But if you compare this hotel to others in China, it pales in comparison. Beijing has fantastic western hotels and you always get a tier above what's standard for the brand. Combine all of that with no air conditioning and awful service, I would rather spend a little more for a much better experience. For us, our hotel is a little sanctuary away from the often challenging bustle of adjusting to a loud and pushy Chinese culture. This hotel has become completely Chinese in culture, providing none of the services or accommodations of western culture. They also speak very little English and struggle to hail you a taxi whereas most hotels have taxi queues.
"Hilton should be embarrassed that this is part of their branding!"
This was a horrible hotel. I was hot the entire time I was there. The A/C had been turned off for the entire hotel because it was "between seasons". I could never get my room below 24-25C; so I woke up constantly throughout the night and could never get a good night's sleep. It was supposedly just remodeled, but you would never know it on the HHonors floors. The carpet was dirty and looked like coffee/tea had been spilled all over it all the way down the hall. Also, we usually stay at Hiltons in foreign countries because you can expect a certain level of English comprehension amount the staff... not so here. And, the worst was that a Diamond member in our group had booked 2 rooms (one for the parents), but the executive lounge kicked them out because they didn't have diamond status themselves. I have never experienced such rude treatment. This hotel is much less expensive than the other Holton Beijing properties, and I can see why. "You get what you pay for!"
"Best 4star hotel I've stayed in"
The good: - express check-in at the executive lounge was very convenient. Executive lounge staff were very accommodating and hospitable - Room was very clean, rightly sized and up-to-date - hotel bed was one of the best I've slept on - warm cookie was just perfect! Love it - hotel location was great: subway station nearby, grocery and local food court nearby, taxi stand outside hotel The (not so) bad: - room lighting was too dim, insufficient light esp at night. - lobby restaurant (easy kitchen) can get quite noisy on breakfast. breakfast selection was kinda same-same over our 5day stay there The ugly: - on day 1, we left the room with the do not disturb sign on. When we returned, the additional pillows we requested was in the room. Now how did that magically appear there' Overall, it was a pleasant stay. It was my first double tree experience and it's definitely the best 4star hotel I've stayed in.
"Amazing concierge desk"
they had excellent tours they booked for you down stirs. The rooms were wonderful with western style bathrooms and the rooms were very clean, and you can't forget the free cookies.This was a great base for us to do tours of the city and beyond.
Little far from city center, traffic very hard to commute. Lobby space is small and jam. But is very convenient use Hilton rewards point stay, just 10000 point/night. AC thermostat adjusts not accurate room temperature 25 grade you need setup to 16 grade.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM