Every employee from this hotel is amazing they give 100% all the time! The location is great very centric transportation it is easy, the Neiborhood is pretty secure we enjoy our stay very much. Hope to go back soon
"Excellent hotel, but the lack of staff that speak English is disconcerting"
This is a very nice hotel. The spa suite room I had was very reasonable priced at $139 a night. The only concerns were almost none of the staff spoke any English. Not even a few words. And I'm not talking about housekeeping staff or security, but the essential staff at reception and room service. It was close to impossible to communicate my needs to the staff, and if it wasn't for my Colombian fiancée, I wouldn't have been able to order room service or even have even my most basic needs like towels or extra pillows fulfilled. I should mention that the staff here was extremely warm and friendly and always greeted me with a smile and responded to my concerns immediately when my wife a fluent Spanish speaker communicated with them. Otherwise communication was close to impossible. I tried to order room service when my wife was in the shower and 4 different staff got on the phone and not even after 15 minutes was I able to order anything. Finally my wife emerged from the shower and ordered room service. Other than that, the mini bar is very poorly stocked, with only a couple chocolates, a small pringles can, and a couple waters, soft drinks and beers. No wines, no liquors. And once we consumed the items from the minibar no one came by to refill them. Even though we asked multiple times during our 5 day stay. Also the television programming is all in Spanish, they don't have a single channel with English language programming except CNN. And I don't think anyone wants to watch CNN all day and night for entertainment. They also don't have any ability to order movies like at other Hilton properties. Also the parking is a bit creepy too, you have to park in this abandoned parking garage way far in the back of the hotel and it's very poorly lit and dark, like in a horror movie. Walking through that parking garage at night was quite scary for my fiancée. The breakfast is good, but the food is cold and it doesn't really get replaced once other guests eat it. On all 5 days we were there the pancakes were cold, and the milk was warm from staying out, and the cheese and other items were melted and stale. And this was at 6-7am!! Other than that the spa in our room was very convenient and our room was always cleaned promptly upon request. The bed and pillows were very cozy, as was the bathrobe and slippers. The amenities of shaving kit and shampoos were more than adequate, as was the timeliness of the staff in bringing them.
"Good business hotel"
Nice and professional hotel for business trip. The staff was very professional and made me feel welcomed. The price was also very reasonable. If you have any business near Calle 100 and Autopista Norte in Bogota, I highly recommend this hotel.
This week marked the 1 year anniversary to this gorgeous favorite of mine hotel whenever I come to bogota , what s great time to be here to celebrate with the staff and also to try the new gourmet fine dining menu that is absolutely just divine .... delicious and nutritious, big hands of applause to the chef and F&B manager and of course to the greatest GM OLGA. These people know how to be at the top and offer you great value for your money great room comfy pillows and you get a lot 6-8 on average clean sheets linen and spacious rooms , the hotel has it all pool heated , gym , Turkish bath and sauna and amazing location near everything and that's not all you get a super American / Colombian / French breakfast that is free with your stay , there are great wait staff amazing bar and sushi 🍣 downstairs , taxis on the clock that are safe and amazing valet , bellman that always greets you with a smile and call you by your name , just so you know bogota is the number one destination the last 2 years in a row come on down you will love it here and Michelle in the front desk and all her co- workers will make you have a thrill of a vacation whether you are here on business or vacation you won't regret it you will be pleased and for the record bogota is safe I feel home here so can you , jet blue fly down here delta , avianca , and American and more , bogota is where you should be ....😃 Ps: there is so much to do around here any activity is easy to enjoy just ask Olga and her wonderful crew they rock 🎸
"tranquil oasis in busy Bogotá"
Quiet U.S. corporate hotel among the bustle of Calle 100. Reception is on 2nd floor. Lovely tower atrium that invites meditation. Rooms a bit crowded, but comfy bed and excellent bathroom. Heated rooftop pool is in adjacent Cosmos 100, with its old rule requiring bathing caps of everyone- plan ahead. Taxis blancos available and very reasonable.
Credit cards accepted by the hotel: Visa - MasterCard - American Express
Check-in: 3:00 PM , Check-out: 1:00 PM