of TripAdvisor Travelers recommend this hotel
"Gorgeous Hotel - even though Renovations taking place"
Just stayed her for the night of my Birthday - we had a suite . Was really lovely - the staff were very attentive and being greeted with warm home made cookies at check in -....... well that just made my day . Nice touch. Marco Pierre's Restaurant was wonderful and the bar area was equally as inviting - All in all a very pleasant stay .
"Second stay - and last"
Second stay and second time I've been our in a room next to the lifts so was kept awake by noisy people late each night and early each morning. Name was incorrect on the welcome tv screen, no water in the room, Notes in the room telling me to call if I need anything but no phone numbers anywhere. Room was cold (heating didn't work) toiletries were cheap rubbish, not even a shower cap though the towels were nice. Breakfast was hideous. Disgusting looking eggs, bacon was like cardboard. Sausages tasted of nothing, hash browns were over cooked, pastries were over cooked and stale, coffee was like tar and undrinkable. Place is a mess and there are way too many public members of the gym. I hope I won't have to stay here again. When cab drivers pick me up from there they talk about how lovely it is. I beg to differ! Lastly, on a positive note, the receptionists were friendly, slick and smart.
"Frequent visiter, disappointed"
We visit often, but there are building works at the moment and the hotel is in disarray as a result. The car park is a muddy patch with an uneven walk to the hotel - my elderly mother struggled with this. Reception is tiny in comparison to what they usually provide; entering now through the front door of the MPW restaurant. The rooms are small (even on HH floor), and really nothing special. We used the spa and swimming pool (for which they charge £15). It is absolutely heaving unless you visit early in the morning, so brace yourselves. We ate in the Garden Room; the food was tasty and hot, no problems. Staff slightly odd and not terribly engaged with the guests. We have visited several times, but I'm afraid this may have been our last. One can't help but feel that the hotel is making cuts to service and standards in order to cover the costs for the works that are being carried out. Oh, and the work carries on over the weekend, Sunday morning 8am to be exact. Negative review, but we were disappointed.
Very lovely stay, room was fab, mow meal was divine, spa and treatments were all first class. Rooms are great everything you need. It's having a bit of a revamp at the moment but can't wait to see end result
"Disappointing this time! "
After some previous great trips - the Hilton Doubletree now leaves much to be desired. -expensive stay £181 / night to receive - no drinking water in room / no room service menu / no bathrobes to use/ pool area now £15 per couple to use (new charging policy for leisure use) asking at the spa for a bathrobe to be told there were none left! It isn't relaxing waking through public areas in bare feet and a towel to access the pool area! - steam area also out of order. - in room movies (not working ) - building works ongoing causing disruption. A trip to ASDA on a Saturday night to buy a DVD player to watch a movie (not relaxing) Upon check out! Staff avoided the 'how was your stay'' To all guests at check out! Premier inn offer the same if not cleaner and more up to date rooms for half the price! Hilton this is very disappointing - standards have fallen and costing over £200 in total for a night there should be some luxury - a simple bottle of drinking water would be nice or robes at the spa for paying customers in addition to the room rate is much more pleasant that trying to get the dressed to walk back to your room. A leisure night away should be relaxing - if movies in room are unavailable - customers should be made aware as the service is advertised upon booking. I feel embarrassed that I have recommended this hotel to others previously based on great stays before hand. A total let down - decline in standards with increased prices! Stay somewhere else !
Credit cards accepted by the hotel: American Express - Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM