of TripAdvisor Travelers recommend this hotel
"Double Tree Stay"
Location is great, Room very comfortable, But Brown water out of sink, No glasses in Room, Suppose to have on line check in which I did but arriving at Hotel, I had to stand in two separate lines to get key.
"Disappointing Stay but in a good location!"
The hotel is well located but looks a bit tired and dated in places, nevertheless it was a good price considering the location. However we didn't have any water from 9am-12pm after our first night and we couldn't even flush the toilet which was a huge inconvenience. When we checked in the night before we were told that it was due to the water supply in the area. However I do not believe this was the case as we stayed on the top floor and had drilling above our room all morning which woke us up. As well as the lack of water this drilling noise was a huge inconvenience. Around 12pm the maintenance manager knocked on the door informing us they would shortly be turning the water on again demonstrating that it wasn't the water in the local area that was shut off. I enquired to the front desk whether we would be receiving any form of compensation for the lack of water and drilling to which I was rudely told by the lady on the front desk that we would not as we were previously informed of it. However I do not regard informing us at 10pm on check in as properly informing us and we should have been made aware of the problems in advance. I actually had two hotels held in Chicago and would have opted for the second one if I had previously been informed. I am a Hilton Diamond member and stay in hotels several times a week. I've never not had water in a hotel before. Furthermore to not offer any form of compensation for it I believe is unacceptable. Even offering a drink would have been basic hospitality and a nice gesture to apologize for the situation. I did tweet Hilton about it and received a tweet within an hour saying someone from the hotel would contact me. However we stayed in the hotel for two further nights and no one at the hotel attempted to contact which again really surprised me. This is not the level of service I would expect from a Hilton hotel and I will certainly not be returning to this hotel after the way we were treated despite its price and location.
"Great stay at the Doubletree!"
We got this room with a Groupon coupon and are Hilton members. The hotel staff is their greatest asset! They were all welcoming and friendly. I want to give a particular shout-out for Ruby at the front desk. She embodies everything you want in an employee....friendly, professional, and efficient. Our corner king room was quiet, clean and comfortable. Great stay all around.
"Loved the Staff"
The staff was fun and inviting and so helpful. The room was clean and had a great view. The movies were a bit expensive, but they were not a necessity. When we go back we will definitely stay there again!
"Great location, friendly staff"
Our family of 4 stayed at this hotel for an overnight trip to Chicago. The hotel's location is excellent. It is a couple of blocks from Michigan Ave.. The price was also reasonable for the location. We purchased our reservation through a Groupon and were not disappointed. The only problems we encountered were with plumbing. There was very little water pressure in the shower after flushing the toilet. Our shower handle was a little touchy too. We had trouble adjusting the temperature with it, as it was loose. My husband mentioned the water problem to the front desk and they said the water was shut off earlier in the day and it was affecting pressure. They gave him a couple of water bottles and some extra HHonors points. Everyone was friendly and helpful.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM