of TripAdvisor Travelers recommend this hotel
"Super friendly staff"
Stayed for 2 nights with mum and daughter. All areas spotlessly clean, however, we had a deluxe room which wasn't that spacious and in need of some diy, handle missing from window and marks on wall covered with paint that didn't match. Minor details but let the room down. We ordered room service on the Saturday night as we'd had a long day with lots of walking, so wanted a quiet, chilled night! Slightly disappointed with the food as it was served with no condiments and was barely warm! However, I must say all the staff were so helpful, polite and friendly, especially Paul at breakfast on both mornings, what a lovely young man. I must also mention the reception staff who again were so helpful. Overall, ideally situated, excellent staff, lovely hotel and we will definitely return. Just send the handyman up to room 223!
"Awesome Mid Range Hotel in Edinburgh"
Normally stop at the Apex on Grassmarket - but decided for a change at the Double Tree round the corner. Glad we did. Great caring staff and the breakfasts are to die for ...Very clean. Will be coming back here again
"10/10 Customer Service"
Having stayed in multiple Hilton's worldwide, this is by far one of my favourites and in my Top 10 globally. Customer service from the bar staff (in particular Andrea & Lorenzo) is outstanding and Andrea's knowledge of the many malts, wines whiskey is second to none. Lorenzo's customer service management to myself and to all i have witnessed him engage with, can only be described as an ambassador for all Hilton. Food, location and services 10/10 for this Hilton. My only reservation (not criticism) would be to perhaps include a Pasta dish on the food menu however the current menu has many great choices.
"Amazing customer service"
I have stayed home in hundreds of hotels all over the world for leisure and business, this was a great holiday. By far the best buffet breakfast I've ever had! The staff were amazing, so friendly and extremely helpful. I will definitely be staying here again on my next trip to Edinburgh.
Spent 2 nights here whilst attending a conference. As you can see the view from my room was exceptional. The bartender was excellent and very knowledgeable without being overbearing. Room was pleasant and breakfast staff were also very pleasant and courteous. Great location and will definitely return in the new year.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Maestro
Check-in: 3:00 PM , Check-out: 12:00 PM