This is a lovely hotel. It is very clean and the food was very good. Fantastic selection for breakfast. Nothing was too much trouble..we asked for extra pillows and they were brought up straight away. I would definitely stay here again.
"Clean, and disappointing"
The room was minimal. The carpets were old throughout the hotel, and this resulted in me having hay fever throughout my stay. The location was bad. The view from the room was depressing. The view consisted of apartment block roof tops. The aircon did not work. It never produced warm air, even when the climate control was set to 30 degrees! Some rooms had an oil heater attached to the wall. Some did not. Even so, this failed to produce much heat. The staff were not always helpful, and would not allow my friend to cancel 3 nights out of a 6 night stay, without taking his money. The toilet nearly overflowed on every flush. We were forever wiping up splashes of toilet water after each flush. Pretty disgusting. The bar was overpriced, but nice. No minibar in room. The room was clean (besides stains on the floor), and the TV was of good quality. The bed was comfortable.
Stayed here last year on the exact same night with my other half as we work in hospitality and never get to see each other. Last year we had a wonderful time, So I decided to book again for the 26th of December. I booked the room months ago and when I arrived at the hotel they couldn't find my reservation!!!! The lady at the front desk asked for my all my details and etc which she still couldn't find my details. She explained that they changed from the hiltons system to Opera which must have been very difficult coming up to Christmas learning new systems and I was understanding. But it is unacceptable to just say oh sorry about that, would you like to pay by cash or credit card. Simply looking for the money from me. Thank god they had a room available. Our room was spotless thank you to the accommodation assistants! The television had a huge selection of channels. Air con was extremely loud again this year couldn't sleep with it on. There was no dressing robes in the wardrobe to our disappointment, booking an executive king suite'! The bar food had good selection , I ordered the chicken tikka masala which was fab last year so I ordered it again but the naan bread ended up being pitta bread which was disappointing nothing to life changing but if it's advertised as naan bread please serve it. The nachos to share was HUGE! The guacamole and sour cream dip was delicious to go with it. Our server Edward (I think that's his name) was fantastic and had a genuine smile on his face. My favourite part of the hotel is the breakfast! The layout is clear and everything is clean. My only fault is the latte coffee being from a machine you just press a button from, not an espresso machine. The breakfast staff were friendly and very efficient! Upon check out I wasn't asked how was my stay by the gentleman who checked me out, didn't apologise for not having my booking which would have been nice. All I received was a half hearted thanks from him. Thank you to most of the staff that were amazing, don't loose interest just because of a brand change please!!!
"Can do better!"
Stayed here last Saturday night for the first time as a Clayton hotel. Lot of noise from room above. Complained by phone to front desk. After some time I went down to the desk in person. Matter was sorted. Would have been good to get return call. Also, why not offer a complimentary breakfast. Can do better if this happens in the future. I write this as a member user of Clayton group of hotels and have experience of other Clayton establishments.
"LOVELY PLACE TO STAY"
The hotel is a bit of a walk into the centre but there are constant taxis outside. The hotel itself is immaculate, the bar is large serving excellent food. There is also a comfortable lounge. All the staff are lovely and helpful. The room was cleaned every day and towels changed. It was a decent size, the only negatives were lack of hanging space and drawers and our room was underneath the gym and we were woke early a couple of mornings with people on the running machines and dropping weights on the floor. There was an excellent selection on the breakfast buffet catering for everyone. The New Years Eve dinner was delicious with excellent service, food and entertainment.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM