"Rooms need work"
I didn't hate this hotel, but certainly not love Staff was great. Room was clean. Lobby was nice. Bar/lounge area was great. Beds were comfortable, but the room fixtures were definitely tired. This American definitely needs to adjust to European shower experience.
"Good central hotel"
This is nice hotel for a weekend stay in London only five minute walk from Russel square underground station. The lifts are abit small it was full with myself and my wife with our suitcases. Breakfast time can be very busy but all the staff are very helpful getting you a table. Already booked to stay when we visit London in January
"Great stay for business travellers"
As a Gold Honors Member I was offered an upgrade to an Executive Room - which was wonderful and very comfortable after a hard day in the office. Would heartily recommend the quality of the hotel and friendliness of the staff. Well done
Good price and convenient location for a comfortable stay in London. The staff were very helpful and accomodating too. The building and interiors are quite old though and could probably do with an upgrade - the water went out during our stay on one of the nights and was promptly fixed.
"DoubleTree West End"
Great location, clean hotel and great staff. Centrally located near 2 entrances to the London Tube. Great hotel if visiting the British Museum. Excellent Pubs in the general area (Museum Tavern and the Swan). Easy access to bus routes. Shopping is very close.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM