of TripAdvisor Travelers recommend this hotel
"Bad Business Trip"
I took my clients out in London, 5 rooms in total. My bathroom light was broken, the toilet had a large crack in it, then I got up in the morning to find numerous large flies, both dead and alive in the bathroom, When I complained to the manager I was told, we are refurbishing the rooms but how do we know about the flies, how can you prove it, well of course it was all photographed on my I phone, then she reluctantly agreed to remove the breakfast charge, any other decent hotel would have given a refund!!! If my clients had experienced that I would be horrified.
"Very comfortable, friendly and great value hotel"
First time stay here, but will return. Staff very friendly and efficient. Lounge area had lovely ambience, with excellent attentive staff. Room service very hit and miss though, wrong food brought up on TWO occasions, but apart from that, stay was excellent and great value.
"Excellent hotel in a central location"
I have stayed here a number of times when in London and each time has been excellent. The rooms on the honours floors are slightly larger but all the rooms are comfortable and excellent value. The breakfast is particularly noteworthy due to the excellent service of the waiting staff and the range of options available! Perfect for starting off your day
Great location Rooms nothing Special but everything you need The lifts were a nightmare we spent so much Tims waiting for the lifts or going up and down in them Not much fun Staff were apologetic but this still did not help the situation
"Best location & staff"
In attention of Management, I must say that I lowered my expectations considering a few reviews I have seen on different websites... I am so glad I was proven wrong! Best location for a hotel in London if you are interested in being near British/Charles Dickens Museums, bus tours & West End famous theatres. I must mention Rocsana(front office), Renata(night manager) & Lilly(bar supervisor). All these lovely ladies made my stay so comfortable & stress-free! I will definitely come back due to their outstanding customer service and genuine interest in making me feel more than welcome... Thank you for a great experience! Gladly I will recommend you to all my contacts!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM