this is our second stay at this hotel. we would like to stay here again for our next visit. such an homely atmosphereComment of B. Rizwana , India the 2017-01-24
Blissful experience for our 3rd anniversaryComment of A. Mohamad Amrin , Singapore the 2015-11-10
"True 5 star !"
It's always surprising to see how luxury Double Trees are outside of the U.S. including this one in KL. We stayed here for two nights and everything was truly pleasant . Clean modern rooms - 'great' bed - nice rain fall shower and very good customer service . The breakfast buffet was just beautiful. It just goes on and on and on . Great variety of food - separate Indian section , Tom Yum section , western and etc . The hotel is inside a mall with different stores and restaurants . It's also conveniently connected to the train station thru a couple of bridges and walkways (less than 10 min walk) . The location itself is also good . Remember to use Uber in KL ; very cheap and easy . It's about 1.5 miles from the Petronas towers and also would cost about 12 ringgits from the central station with Uber , in case you don't wanna take the train . The gym and the pool were also very good and well maintained . You won't be disappointed !
"Very nice hotel"
Great stay at the hotel. Enjoy the breakfast Which has lots of variety to choose and quality of food is very good. Also, my kids love the swimming pool as well because not too many people use it. Every time we walk by, staffs are friendly.
"Excellent Customer Service and Helpful Staff"
We stayed two 5 night stays recently and have another 5 night stay booked for the first week in May and are looking forward to going back to this hotel. The Executive Lounge staff were very friendly and helpful and the management including Mr. Sugu and Mr. Amari were very helpful with our dining experiences. We had excellent service in the Makan Kitchen buffet breakfast and dinner on several occassions
For the few days ago of actual day my room was changed to executive floor, it is rare of such early bird upgrade. In the online checkin on that day, I was offered as suite, however it is fallen back to Executive after few hours. I was reflected to the Executive Floor staff for the false hope, and it was understood to have the right to change any reasons, so I stress to tell them not to complain. After few minutes, the staff told me to upgrade Terrance Suite which can look KLCC and is the highest level of accommodation! It is surprised for me. Although it is not near Sentral, the publuc transportation is quite well established. One more appreciation is the breakfast buffet in the cafe, the waiter/waiteress will put the paper tablet as "Occupied" once you sit down!
"Nice hotel in mall setting near to subway."
Nice hotel with pleasant staff. We were lucky enough to be upgraded to an executive room which meant free coffee & breakfast plus cocktails between 5-30 & 7-30pm each evening. (I'm a Hilton honours gold card member.) The rooms themselves are well appointed although not huge. No bath just a shower in a fairly small bathroom. Overall the room was a disappointment. There's a gym & a large pool but at the various times of day we visited the pool area was always in shade so we were unable to sunbathe here. The are several restaurants & a bar on the lobby level. The hotel is in a newish mall with a few shops, drugstores & a number of restaurants & coffee shops plus a food court in the basement. The hotel has a large breakfast offering, of which the western options were more limited. It's attached to the subway station by an elevated walkway which takes only 5 minutes. We used the metro system to get around as it was fast & extremely cheap, less than £1/$1-50 per trip & it took us everywhere we wanted to go. KL airport is a long way out of the city, 45 to 60 minutes in a cab, £25 to £30 ride, taxis we're readily available outside the hotel. Overall I'd recommend this hotel for a quick stopover or business trip but if it's luxury you are looking for or you want to do any sunbathing I'd look elsewhere.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM