of TripAdvisor Travelers recommend this hotel
My partner and I stayed here on a stop-over to Cancun and we had a really comfortable stay. Check-in was quick and the staff were polite. The bed was really nice and comfortable and the rooms were very clean. The buffet breakfast has a wide variety of selection and made for a great start to our 12 hour flight ahead of us. We would definitely stay again and even try the other Double Tree Hotels in London.
The room itself was nice. However, there were more cons than pros during this weekend trip. Firstly, the room did not have any soap in the bathroom. I've never known that at a hotel before. I had forgotten to bring a toothbrush and called down to reception asking if they had any for sale. The receptionist stated that they offer a dental bag which includes a toothbrush. I was very happy with this. However, two hours had passed and the dental bag never arrived. During the night, the alarm in the room went off at 6am and again at 6:30am. This really should have been seen to before we got to the room. The breakfast was nice. However, the fire alarm going off during breakfast caused all sorts of confusion. A member of staff told us to ignore the alarm. However, it's difficult to ignore a fire alarm. Everyone was looking around and no members of staff seemed to do anything. Eventually, a couple of minutes later, another member of staff told us to leave. Some stood outside the building. Others in the lobby. the fire alarm eventually stopped but no one came and told us to come back inside. Just lots of confused guests hanging around not knowing what to do. The organisation of a fire alarm from staff is shocking!
"Frequent business stays"
I have stayed in the Doubletree at Ealing on countless occasions - the staff are superb, and make every effort to welcome you and on the one occasion I had a non-functioning air con, were helpful in moving me to another room. The breakfasts are excellent, providing plenty of good quality choice; I found the evening menus less exciting, but adequate.
Well what more can I say brilliant hotel and enjoyed the stay. Excellent staff and had a really enjoyable stay. Clean and very modern room. Great location. Great price what more do you need. I would recommend this hotel.
"Staff couldn't have been more helpful."
I have used this hotel a number of times over the years, but this is the first time as the Hilton. The refit is lovely and the room was very comfortable. Room service was very quick and I appreciated a decent coffee maker in the room. Breakfast was nicely done - I only missed pancakes! But the staff were the best feature. I had a lot of faffing about to do and they couldn't have been more helpful in helping me sort everything out. Nothing was too much, no question too daft! What a lovely team of people.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro
Check-in: 2:00 PM , Check-out: 12:00 PM