I loved the location, it was very safe downtown neighborhood with easy access to subway and state island ferry. Lots of Irish bars on Stone street. mcDonalds nearby on Broadway and a local walgreens on the corner. Able to take public transit from JFK airport by taking the air train to jamaica center and then the subway train to Broad street. Room was lovely with coffee maker which was handy in the morning. we set the heating ourselves and turned it off at night. It took a while for the lifts to arrive at your floor. 3 lifts serving 44 floors so a wait at peak busy times. The staff were very courteous and polite.
"For business: great location, service & room"
Stayed for two nights and would stay here again. The location is ideal for financial district business, and also very near a few subway lines including the 4/5 to get uptown. The room was clean and spacious by NYC standards with a work station desk. The wifi never failed me. Good size fitness center with a few bikes, treadmills plus weights and space for stretching and abs (medicine balls, too). I opted for a lower floor (7), so didn't get a great view but I didn't want to have to wait a long time for the elevator.
I have stayed at this hotel for business before this trip. I have run into issues on other trips as well but they fell down this time. The toilet was lose, the A/C did not work, and there was a hook missing from the bathroom door. The last item is insignificant but the other two could use some attention. I notified the front desk when I was leaving to go to meetings assuming they would fix the problems. Got back late and nothing had been done. Called down but no one came. I will be asking my travel department to book me somewhere else.
"Amazing stay in NYC"
Awesome staff and service. Felt so welcomed, I did not want to leave.From valet to check in to eating at the restaurant to check out ;warmth, hospitality and great customer service.Amenities were excellent too.
"Superb Hotel with excellent location in downtown"
The front desk and security people were very helpful. The hotel is right in the heart of Wall Street. Very accessible to subway lines. Hint: close to 9/11 memorial. American Indian museum (free) and free ride on the Staten Island ferry where you can see the Statue of Liberty.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM