"DO NOT STAY AT THIS HOTEL"
This hotel is absolutely horrible with completely inept service on every level. My family and I just spend the weekend there and were plagued with so many problems you'd think we were writing a comedy. Here's a rundown of the problems we experienced over three days between three rooms: - elevators consistently took excruciatingly long to arrive and are always jam-packed; - inept front desk took more than half an hour to check-in; - we had to reprogram the key cards three times over the weekend; - after housekeeping completed cleaning, they left a room door wide open; - the battery in the door lock of another room died, so it was unlocked for several hours; - two of the showers leaked; - no hot water and had to wait almost an hour after two calls for someone to fix it; - no comforter for one of the beds, and none provide for a day after request for it; - filthy air conditioner; - TV signal comes in/out constantly; and the grand finale after we had complained and checked-out, of course.... They charged our credit cards DOUBLE ("by accident" of course) I'm not a nit-picker by any stretch. None of the above is embellished for effect. I urge you to stay away at all costs. There are far better choices for hotels in downtown NYC.
The hotel is situated in the financial district and close to the Ferry and several restaurants. For lower Manhattan, it is one of the more affordable locations but still pricey for what you get. The elevator is a nightmare during high traffic times and the rooms very small. But with that said, the room was clean and comfortable. The hotel will hold your bags if your flight leaves later in the day and you have checked out. If you are just visiting Manhattan for the first time, stay in upper Manhattan and take the subway to lower Manhattan for the day to site see.
"Impossible elevators, unresponsive house staff"
We and a number of family members stayed here this past week end. The good: location, price and comfortable bed. the BAD: the elevators were so crowded that you needed to wait excessively long times, especially going down. On Sunday morning, the stairwell was filled with people walking down (I walked from the 22nd floor). My Niece never got a blanket for her bed, we had to ask three times for extra pillows and another relative came back to their room at night and the door was open and unlocked. The halls always looked like they needed a vacuum. The water pitchers in the lobby were there but filled only once. It is really crowded in the entry.
"Aged and dirty - much better options around"
Difficult to find entrance, narrow corridors, small rooms; no courtesy treatment for Diamond members; rooms, furniture, bathrooms are aged and not clean. Breakfast is served in a small Italian restaurant downstairs, disgusting buffet, lousy service. Big disappointment and with pricey room rates even at preferred corporate rates certainly much better deals around in the financial district.
"Good location, but messy and inadequate"
The hotel is at a very convenient location, right at the financial center district. It's very convenient for business travel. The service was nice. However, the rooms are very small. This being Manhattan, I didn't exactly expect it to be roomy, but it was sufficiently small that it was hard to put down an ironing board. The bed was also very short, and I say this as a 5'9'' person. My feet was teetering on the edge of the mattress, so if you're 6 feet or above your leg would definitely go over the edge. I ended up having to sleep diagonally on the bed. The shower door leaks at the bottom, so when I stepped out the entire floor was wet. The hallways had bunch of carts and items left over by the service staff. The elevators were slow. Worst of all, I asked for a wake up call at 9AM, but the call was never made. Luckily I had already woken up by then myself.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM