"very great hotel"
It was very quite and relaxing and very clean just a little expensive I wish that they would have more deals for there hotel stays so people can afford to stay at this hotel. they need to upgrade some of there rooms.
"The staff can ruin a stay"
We booked our room at the Double Tree for $149 and saw that to stay two nights, the rate increased to $205. We chose to book for one night and see if we could get a better rate upon check-in for the extra night. From the get-go the lady seemed exasperated and bothered that I asked where the restroom was. My husband tried to secure a better rate, but she immediately told him no she could not do a better rate than $205. To make a long story short , later, after we were settlers in our room, the manager said he could give us the room for the second night for $159... Why he didn't tell us to begin with, who knows. My husband went to pay at the desk and the manager then informed my husband in the smuggest way we would have to move rooms. The whole attitude of the staff was just rude! The room itself was very nice, comfortable, and large! It was quiet and I really liked it. I did see one major cleaning error that grossed me out ! There were hairs on the bathtub . If it weren't for the rude staff and hairs' I would have given the hotel 5 stars.
Double Tree Lancaster, PA This Hotel is a high end quality establishment. My Spouse and I recently attended a conference. Rooms were clean. Service was very good. Dining Room served quality food. Staff was friendly, courteous and professional.
"Beautiful, clean resort"
We stayed at this resort for a reunion. The facility and the grounds surrounding it were beautiful. Everything was immaculate. The staff could not have been more pleasant and helpful. They provided us with fresh coffee any time we asked, helped with connecting to the internet and always were friendly no matter how many times they were asked similar questions by many of us.
"Another good stay"
I stayed here again for a conference. Check in easy, room clean and area very quiet. Room had everything needed, did not see any signs of wear and other issues written in previous reviews. Used fitness center, met my needs. Would recommend and return.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM