We were with our Child of 3 and it was perfect.Comment of V. Frank , Netherlands the 2016-09-06
Me my wife and aur 3 kids stayed here and it was amazing. Loved every minute . swimming pool was great, rooms were amazing, free bus to the parks plus we arranged a birthday party through the hotel which all went to plan. Perfect hotel 5 starsComment of M. James , United Kingdom the 2016-07-10
Très bon hôtel pour profiter du parc Disney. Personnel de salle agréable mais peu ou pas qualifié pour un établissement de ce standing (service à table long et pas organise).Comment of R. Thomas , France the 2015-11-10
Lovely 1st impression, lovely lobby. Nice room, lovely large bed, food just ok.Comment of M. Lisa , United Kingdom the 2014-02-06
Sublime chambre etions en standard et surclassé en suite raiponce juste royale magique a recommanderComment of V. Elodie , France the 2013-08-15
The hotel was nice, and room were clean. It would of been a nice stay if items hadn't been stolen from room. I'm total disgusted with the hotel staff, at checkout I left 2 of my daughters elf on the shelfs in the room, an when I returned a couple of hours later they had gone. Spoke to staff who were not bothered, I had to practically beg them to check the room as my daughter was distraught thinking she would not be getting any presents for Christmas because they had gone. One of them supposedly went the room an came back an said they had gone an that was it..... must happen a lot in this hotel. When I got home i emailed the hotel to inform them what had happened and ask them to look into it, it's been a month and still no reply
"Not 4 star"
I stayed at this hotel due to its closeness to Disney and due to the good price for a 4* hotel. I'll start with the good points, the staff were very friendly and helpful and the wifi was free and very fast unfortunately that's where the good points end. On our first night we decided to eat in the hotel. On this night there was no buffet option as it was out of season and the hotel was fairly quiet so we ordered of the a la carte menu. The burger and pizza were ok but not worth the 18 euros we payed for them, the hotel rooms were ok but the carpets are disgusting and stained and smell like wet dogs. The breakfast was also awful for the price you pay for it, I've never seen bacon look so rank in all my life, and if you are staying in for drinks expect to pay 8-9 euros for a pint or glass of wine. Overall a very disappointing experience from this hotel, I would look elsewhere for a better value option
"WARNING BED BUGS"
My wife and I stayed here on the 30th and 31st of November 2016 and upon checking out my wife had come out with lots of bed bug bites. I checked under the mattress in the room and found an infestation of bed bugs and contrary to what other replies the staff have written the state of the room was filthy and underneath the beds was dirty. I was told we would be reimbursed for our accommodation which was about 250 Australian dollars and it's now the 14/1/2017 and am still yet to see any money and the communication from the hotel has been non existent, they just don't care about you. I would never recommend staying there, the food was also terrible.
Lovely stay here. Really clean rooms with big bed and bunk beds. Our tv had all the English Channels like BBC itv channel 4! The pool and jacuzzi is open till 10pm so perfect for going to after the park. Never a long wait for the bus. Nice breakfast lots of options open till 11. Will definitely return.
"EXCELLENT Location, staff and rooms "
The staff were all very helpful and provided service with a smile Sarah (I think was her name) was especially helpful and had a look of belle from beauty and the beast very fitting for being a Disneyland partner hotel. She helped us check despite the room not being ready as we were early, and helped store our bags. She also helped to print off some vouchers that I didn't get round to doing before travelling. The pool and jacuzzi was clean and a nice extra to relax after our flight. Our room was really spacious with a nice comfy bed and some awesome bunk beds which would be great for kids which had a curtain on so you could let them sleep whilst you plan for the next day/watch t.v. or whatever you want. The room was very clean and so was the bathroom. Breakfast was included and for the price we paid for our stay it was really good all you can eat and drink with a good selection. The evening buffet I didn't think was as good but still not bad however was a bit pricey at €25 especially if your not a big eater. Free shuttle roughly 10 mins from Disney very handy and great service. Ok its extremely busy returning from Disney on the bus and people do try to push to get on, which is unorganised but that's mainly down to just rude inconsiderate people. (Definitely not a mark down on the hotel.) If or when visiting disney again I would definitely use this hotel. Thank you to all the staff for helping us have a lovely stay.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 3:00 PM , Check-out: 12:00 PM