of TripAdvisor Travelers recommend this hotel
Good hotel. Find it on the exoensive side, especially for what you get. Rooms nothing special. Service is good. Breakfast buffet is good. All in all nothing super special. Lots of restaurants and shoos around.
"Poor service from reservation and front office"
We booked a room for one night. Prior to our check in date, there was problem confirming the reservations. Because if this, we raised the concern to the reservation department. Because of the inconvenience brought by this, the manager from reservations upgraded our room one level up (that wasn't clear not until we actually checked in at the hotel). Original regular de luxe upgraded to "one level up" - de luxe room (whatever was that). Also the manager, promise a buffet for 2 of our choice. Well, the booking already includes breakfast for 2. Hence, we thought there will be another buffet (of our choice - either dinner or lunch). When we checked in, the reception officer mentioned there was no endorsement about that or whatsoever. The manager who promised the buffet was nowhere to be found. Such an upfront lying to customers. The employees at frontline are good and accommodating. The manager (from reservation - Mr. Gelo Villegas) to this particular incident was a liability to the hotel management. Perhaps, somebody can do his job a lot better that him and his lying to the customers just to get away from complaints.
"Beautiful hotel near shopping and dinning in Metro Manila"
I stayed at this hotel when visiting Manila for work. The staff is friendly and helpful, we enjoyed the bar a few nights with good service, the breakfast buffet offered a large variety of options, and the pool was gorgeous. We used the Avis car service to take us to and from our office in the UP TechnoHub and back to the airport with no problems at all.
i stayed in this hotel more than 8 times. great luxuries hotel . very well maintained . very high standard of services . very well trained staff who call their customers by names. great breakfast . excllent location as its close to SM Mega mall & adjacent to Shangrilla Mall.
"Weekend fun with friends "
Had an amazing weekend with friends at this hotel. Arrived around 5pm Friday which was a mess trying to get to the hotel due to rush hour - 2.5 hour commute but at least in the comfort of the hotel car which was great. Stayed on horizon club floors and enjoyed a great breakfast each morning and cocktails at dinner hour. Everyone had massages each night and they were excellent. Housekeeping and front desk staff were great and always smiling. Will come back again soon.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM