of TripAdvisor Travelers recommend this hotel
shangri-la hotel is already associated with excellence... or i am still understating it' mention shangri-la anywhere in the world and you'll know you're describing a place of class and superiority. but of course, it comes with a price tag that only those in the upper economic stratum can afford. been to edsa shang countless times already, attending conventions, symposia and other personal events and it has always delivered its services efficiently and swiftly. amenities have been maintained to its state-of-the-art state. food has always been delectable and presented attractively. wifi is strong and has an uninterrupted supply. you belong here.
Best hotel in Manila! I stay at this hotel every visit and every time they exceed my expectations. Staff is extremely friendly and are always going out of their way to assist you. Workout facility is top notch.
"Service with a Smile :)"
This has to be one of the best services that I have so far experienced. Hospitality, Care, Politeness is displayed be each an every staff. So much so that its been 2 yrs now and the memory if pretty fresh. Food is without doubt the best with a huge variety of choices. The choices is what makes this place exceptional (Samosa, Idli Vada, Rasgulla) can you beat that ... Overall its has been a wonderful experience of staying in Shang :) Date of Travel - April 2015
"A relaxing stay !"
Location is perfect. A stone-away from a shopping mall. Friendly staff. Ambiance is relaxing. Room is pleasant with all amenities. Bed made me sleep well. Fresh cakes were ready for an instant tea or coffee. Wifi is strong. Breakfast is just mouth-watering from local to international tastes and cravings. An instant brunch so to see with all the choices to pick. Fresh food readied before your eyes. Personnel were cordial with an ever ready service. Outdoor pool was so inviting. What a breathtaking greenery in the middle of a busy city. Security was highly done upon entering the lobby. A hotel in the list of " I will come back " !
"Definitely not a 5 star"
This hotel is beyond terrible...and to think it carries the name Shangrila... guess Shangrila is no longer a guarantee or synonymous to five star. First of all I didn't want to bring write this review as the first manager we met named Jim (the only good thing about this hotel) tried to make up for what happened on the first 2 nights but the other manager Archie should not be a manager in a 5 star hotel. Not only did he aggravate the situation but he made sure that Edsa Shangrila would get the review it deserved! I have so many complaints about this hotel. Maybe because I expected it to be a 5 star' Anyway, I will just highlight the more serious complaints. On our first night my 2 yo son was riddled by mosquito bites then our bathroom door had poop droppings and the latest clincher of this bad stay( not even finished and truly dreading the next few days)! where did u hear a 5 star hotel not replenishing toiletries/amenities everyday and when you ask for it they say that they will be charging for it' My family and I have been staying here for more than a week already and the replenishment of the amenities are inconsistent. They won't even change the disposable slippers and when we told manager Archie he instead explained that we have to show that the first one they gave is already broken or unusable before they will replace it and that they only really give a pair per stay. Take note we are staying here for more than 7 days!! Apparently, the disposable slippers are not replaced everyday. I don't know any 5 star hotel that will require a guest especially a long staying guest to break their disposable slippers first before replacing it. From what I know slippers are replaced everyday even in 4 star hotels. So I wonder how low Edsa Shangrila has sunk in the ranking of hotels'
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM