of TripAdvisor Travelers recommend this hotel
"Peak time has passed. Dated hotel and rooms"
Background: Jade Golden Circle. Multiple visits to SL EDSA. Work and with family visits. - multiple emails to ensure car is booked and room type request (connecting rooms) - car was booked for five hours after stated arrival time. Time wasted to organise hastily - connecting rooms in tower not fulfilled despite multiple emails from SL to me Rooms: tower - supposed to be newly renovated but already looks worn on carpet and main areas - very musty air con smell in hallways and within rooms - my wife couldn't breath for the humid/ musty mould smell - noisy. On weekends with families and weddings, every door slam, loud conversation can be clearly heard Rooms: garden wing - unrenovated. Worn and aged - mouldy and humid smell. Had to request a room with a balcony for fresh air (thank goodness good days in Manila without smog) - pay more for Horizon Floor and yet rooms still have bathtub showers with old curtains Service remains excellent and wanting to accommodate. Concierge team is fantastic. My last visit to edsa SL. I'll be picking a condo / apt via airbnb next time. It's greatest days are far gone now.
"Still one of Metro Manila's Best Hotels"
After years, I am back again in this hotel and it never aged. Properly maintained to compete with modern hotels. The pool for me is unrivaled because of the layout and the 9feet deep portion. Our hotel room is on the 11th and we are lucky to have the pool area as the view. Looking forward to my next staycation at Edsa Shang
"Stay away on a holiday"
it was once my favourite hotel in Mandaluyong area. so we booked again during the christmas holiday. Front office team clearly has a problem, the Valet system takes 1 hour and 30 mins. not to mention that you have to drive your own car to their parking area before the valet attendant would take your vehicle. then another 1 hour waiting time for check in with the line that is already extremely long, good thing our room was ready at by the time we checked in. but not as fortunate as other guest whom I've heard that their room was not. everything was slow during the holiday. room service takes min 1 hour but they would advice you if you are willing to wait for not. Breakfast food choices remains good. they do have a lot of OJTs unfortunately they just left them hanging like zombies that they don't know what their doing, this would ruin their standards of service. our room is missing bath tub, other than that it remains very good and check out continue on with long waiting time.
"Very nice place to stay"
EDSA Shangri-La did everything to make our stay comfortable. Service was very goog and everything was clean. Fod was good and ammenities were great, especially the pool area. I recommend a room with Horizon club lounge access.
Great place to stay. Clean and staff are friendly . Always offer a helping hand. Close to malls. Easy access. Secured hotel. No issue with transportation. Really great food. And nice pool. Great place to stay!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM