of TripAdvisor Travelers recommend this hotel
"Delicious food, wonderful staff, fun and relaxing!"
Just got back from a week at this resort. We have been to several resorts in Mexico but never to a small gourmet inclusive, adults only resort. It was so worth it! The food at all the restaurants was delicious. The food at the breakfast and lunch buffet was always so fresh and never a disappointment with Hector at the grill, making our meals just the way we wanted them. The staff were the friendliest and most polite of any at the resorts we have been to. Our favorites were Manuel and Elier, our butlers at the beach. Such personality, politeness, and respect. We are happy to have known them. Diego got our drinks, Sergio and Eroin at Papitos were so attentive. We loved Victor our waiter at Mio. I didn't get his name, but our teppanyaki chef at Kiyoko was so pleased and honored to be preparing our meals that we were so happy for him too! Guadalupe our housekeeper, made sure our room was clean and ready for us when we got back from the beach. El Dorado Maroma should be so proud of their employees-Everyone was so nice, attentive, professional and made this vacation memorable. The only "complaint", and it's a minor one is that the dress code for the restaurants is not always enforced. Your dress code is very reasonable so to ask someone to remove their baseball cap or come back in appropriate, not cut off shorts or a high school soccer t shirt, is not unreasonable. I do think that men and women should be allowed to wear flip flops to dinner, it is the clothing that should be more strictly enforced.
Husband and I stayed here four nights and can't say enough about this resort! The staff is amazing! Friendly, helpful, and responsive. When we arrived, our room type, an infinity plunge pool, was not available which was a little disappointing. We stayed the first night in a swim-up room which was lovely. But on the second day, we were moved to room 441. Oh my..beautiful view. Unbelievable! The resort was impeccable and beautiful! The water was beautiful and the sand felt like flour. The beach beds and the beach butler were so great. Oh and then there was the drinks and food. Everything we ate was fresh and delicious! Special shout out to Ricardo and Joshua at Mio and Caribbean Grill. I wish I could remember the name of our server at Mio for breakfast and lunch because he was outstanding as well. The senor who drank tequila out of a chile. Papitos was beautiful on the beach with great food - especially the fresh made quesadilla. The fire show was impressive. I hope we can return soon. Gracias sinceramente.
"Wonderful experience for our Anniversary!"
Everything about this resort made for a wonderful trip for our anniversary. The grounds at the resort were clean, well kept, tropical and provided a feeling of privacy. We stayed in the Palafitos...what an awesome experience. Being able to stay out above the ocean provided such a unique experience. The staff for the Palafitos was great (Alan was the best) and you had your own private beach. The beach and water was gorgeous. As you walk north of the resort, the beach becomes huge and we saw very few people (felt like we were mostly by ourselves!). If you are looking for a private resort (not a busy/high rise resort), with a great beach/water and attentive staff, you should definitely consider this resort. Many thanks to Mitch at Tripguy travel who planned this entire trip!
"Another amazing visit"
We came to Maroma in 2010 for our honeymoon. We had been dreaming about going back every year since and finally went back. I am not sure why we waited so long, but we will not wait that long again. There were different restaurants this time and we made sure to try all of them. They did not disappoint. From the beach butlers, to the front desk, to the cleaning crew everyone is pleasant and friendly. Everyone has a smile on their faces and really wants to help make your stay memorable. We will be back again and again! It was the perfect trip to recharge our batteries and relax.
"Another wonderful anniversary!"
We were here for 6 nights starting on new year's day. As Prestige members, check in was easy. Our room wasn't immediately ready but we arrived before check in so not unexpected and was ready at check in time. Room was in Building 10 with a 2nd floor beach view. Nicely appointed and quiet. Restaurants were good, reservations are not required so go before 7:30 or there may be a short wait depending on the restaurant.....the Asian / sushi and Carribean Grill were favorites. ......the Peruvian had slow service and the food was cold. We felt disappointed as last year our meal here was much better. There were all kinds of activities available if you wanted to participate. .....Alex did a great job, we enjoyed Blackjack (and the winning 2 for 1 massage) water aerobics, cerviche making for example. Rene's special shooters and drinks post aerobics were great. Eva provided a wonderful massage, the bed art was appreciated - thank you all as we had a very relaxing week.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM