of TripAdvisor Travelers recommend this hotel
"Second visit in 6 years: still less than 100% satisfied"
My second stay here. First time was when the property was brand new: at the beginning of 2011, 6 years ago. Things changed to the better, but marginally. Now I would give it 3.5 out of 5, rather then 2.5 first time around. I was lured there by a low rate for 1 night, while on business trip. Outside cost factor, there is also location consideration: short walk to Penn Station. It was good for me to walk there and catch train to EWR airport today. Service was pleasant. Rooms are adequate, more like long term efficiency apartments. Being an SPG Gold Member, it is important to understand the difference between Element and other SPG brands. This is green, basic, efficient concept. All in all, fine for 1 night. Noted some negatives: elevators are still slow, and it takes a long time to get one during peak hours. Included breakfast is basic, and not that good. The heater unit in the room is too loud, and, more importantly, this is quite noisy location. A lot of traffic, honking, congestion during all hours, so I didn't have a good night sleep. I stayed in Sofitel and Novotel over last several visits to NYC, and they definitely provide good isolation and all conditions for the good rest at night. Element is ok though, especially for 1 night and if the price is right: definitely under $200.
In New York for three nights and wanted somewhere central near Times Square. This hotel fitted the requirements perfectly. Beds are very comfortable and my room at the back was quiet. Both top of my list for a hotel. OK, the place is exceedingly busy which means finding a table at breakfast and using the lifts can be tiresome. Staff all very helpful and the hotel is reasonable value for money. Just be aware of the usual American taxes and charges on your bill at checkout.
Near Times Square, subway, restaurants and shopping. Rooms are slightly larger than NY average. Each room has a FULL kitchen which is fantastic. Front desk personnel were very friendly and helpful. This has become my go to hotel when I travel to NYC.
Great location , right in all of time square attractions, shopping , and also not to far from midtown! parking is convienent across the street. Rooms are spacious with kitchen or kitchenette, and the evening reception is always a plus
"Great location, poor experience"
I was in town for business, and booked this hotel because I'd heard good reviews of a central location (super easy access to the subway), comfortable bed, and nice rooms. I will say that if you're looking to stay near Times Square, this is an excellent value. That being said, I found a few things about my stay to be sub-par. Upon arrival, there was only about 1/3 of a roll of toilet paper in the room, and no backup roll. It was just me traveling so it wasn't a problem until housekeeping came the next day, but I felt it was a little unprepared should I need something else. There were also some facial hair trimmings around the sink. I was too tired to pack my stuff back up and call for another room. The biggest problem with my visit' The carbon monoxide detector. I noticed there was a small plastic flap opened on it the day after arrival, but didn't think anything of it. The next morning, I start hearing loud beeping - 5 piercing beeps and then silence for a few minutes. It woke me up and I had to call maintenance and rush to get dressed. They showed up and remarked how there were no batteries in it, thus the noise. It was entirely preventable. Maintenance disconnected it, and brought back a new unit. It didn't fit correctly, so they said they'd come back after I left for the day to fix it. I got back to my room 10 hours later to find the monitor still hanging off the wall, unattached (see photo). Was told I'd have SPG points added, but have yet to see them. Called and waited for maintenance to come back to fix. It was a big disruption to my sleep, and then my night coming back to find it unresolved. The elevators were also a problem. I know that elevators in NYC take much longer than normal, but this was an entirely different level of delay. While the free managers reception and breakfasts are nice every morning, it's nearly impossible to get the elevator down or back up at that time because everyone is rushing down to get food and then carry it back to their room. I was on a low level (4) so I just took the stairs, but the final day upon checkout had to manage 1 50 pound bag and 1 25 pound bag down the stairs after waiting 30 minutes for an elevator down. This hotel has so much potential but it fell way short. The room was large by NYC standards, and the kitchenette and TV and bed were all really nice. Cleanliness aside, the bathroom was well-appointed. I went up to the rooftop terrace which was a nice amenity with tables and chairs overlooking parts of the city. Though, it was littered with cigarette butts despite signs saying it was a non-smoking space. It's a great value, but personally I'd rather pay more for better service.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM