of TripAdvisor Travelers recommend this hotel
My spouse & I were part of the huge group of fans attending the inaugural hockey showdown at MSG. The hotel was clean; breakfast was not fancy but something for everyone. The elevators were very slow but the maid on our floor showed us to use the telephone in the hallway & let the staff know we had been waiting for awhile & then they could ensure an elevator stopped at our floor!! That leads me to all the staff; very friendly, helpful & grateful for our business!! Every time we left or returned to the hotel we were kindly & enthusiastically greeted by the staff. We have decided to bring our kids to NYC and plan on staying at this hotel!!
"Go to for quick trip good price"
I often travel to New York on business and as an avid Starwood SPG member I try to stay at a Starwood hotel. When prices are outrageous I can often count on the Element to be more reasonably priced. I find the area (Times Square) brutal to deal with but I rarely spend too much time around my hotel. The front desk staff very welcoming and friendly. The rooms can range from down right cramped to large spacious suites. I love having a generous fridge and microwave. And the breakfast included is sufficient to get me on my way. Last visit I had some room cleanliness issues but that was the first time. When I bring my kids to NYC this summer I plan to stay here for the convenient tourist location and the room amenities.
Arrived around 6, fast check in. We booked about a month before coming so managed to get a really good price for a studio king room on the 40th floor, amazing view. Breakfast was included which was good but very manic in the morning, lots of choice though but it's sometimes easier to take it to your room. We had some problems with the shower, the water wouldn't heat up but a quick call the front desk and they sent someone up to fix it straight away. Lovely service. The one big problem was the elevators, too few with the amount of people they have, waited a good 15 minutes sometimes. Rooms very comfortable and nice, the free use of the safe was a bonus. WiFi is a good connection. Location was perfect, close to times square and plenty of travel options. Definitely recommend and stay again.
"Good hotel, but CROWDS of people...."
Elements - great location in Manhattan, and walkable to Time Square and other nearby popular sites. The hotel itself does the job. But I could tell the hotel was more about volume, than about specific individual attention. The staff - great customer service of course. But the lobby was just a touch small, for the volumes of residents flowing in and out. Two thumbs up, but the lobby just might be a tad small for their capacity.
"We enjoyed the stay, yet not the breakfast "
During our 10-day stay we experienced mostly convenience. Port authority station only 5 min walk, same for Times Square. The view (32th floor) was great, Empire State Building to the left. The bed (size and mattress) was very good, we slept really well. The maids did a great job, the room has always been very clean. The Tourist information and recommendations for things to see and places to go were good. The personnel was mostly very friendly. The breakfast situation is a mess. When the hotel is nearly fully booked, "rush hour atmosphere" doesn't nearly describe it. The space for all these guests is simply totally insufficient during breakfast hours. People sitting or standing everywhere, at the computer desks, in the entrance lobby, close to each other like in a subway during rush hour and eating their breakfast from cardboard plates, drinking out of plastic cups, using plastic knives, spoons and forks. After three days of going through this stampede, we decided to pick what we need and have breakfast in our room. Therefor I heavily recommend a room with kitchen. The kitchen comes with everything you need. So we toasted our bagels (wich I liked a lot) with no hassle and had breakfast in a relaxing atmosphere. Well, different countries, different cultures. We, as Germans, have a certain breakfast culture and enjoy having breakfast with no excessive noise, crowded places, people around desperately looking for a place to plant their plates, eating from REAL plates and so on, etc. Besides that, the amount of waste that is produced every day was really shocking. Sure, you save personnel and huge dishwashers. As a couple who tries to preserve resources and take care of the environment, this was troubling us. Bottom line we enjoyed or stay and would definitely consider to return during our next NYC trip. I just had to mention everything and from our perspective the breakfast is a downside.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM