of TripAdvisor Travelers recommend this hotel
Starting with parking, horrible. 2 wet spots on bed. Yuck! Maid didn't want to change all bedding. Had to insist! Fan noisey. Grandson fell in pool area. No mats or non nonskid. Hide a bed horrible. No plate in microwave. Didn't fill coffee back up. I expect more from Embassy!
"Disappointment for Hilton experience"
Regarding reservation accuracy: I had a reservation booked 8 months prior for 2 beds and when i arrived, they were out of double rooms and only had 1 king room (4 adults/teens). Not true, I had a friend who booked 3 months ago, came 3 hours after me, got the same response but complained and got the 2 beds. I can't believe it takes a complaint just to get the room you purchased. Regarding checking out: We called for a late check out and the front desk said no after we told them our situation. Another guest got a late check out. Again, conflicting information. Either you do or you don't. Our situation was more urgent and the other guest just didn't have a need, just didn't want to rush. Regarding bed comfort: Since we didn't get the 2 beds, my husband slept on the couch and my daughter slept on the rollaway. Both said they could feel the springs and it was the worst sleep they have had. Regarding coffeemaker: Keurig had wrong pods for the maker they offered. No creamer, just sugar. Regarding food quality: I found moldy bread at breakfast. Gave loaf to chef, complained to front desk. No attempt to satisfy my disgust nor any urgency to talk to breakfast staff. Too bad Embassy wasn't interested in rectifying any of my issues without me screaming at the manager. I will be yelping my poor experience as well.
"Needs a cleaning overhaul"
The hotel was dirty and needs a cleaning overhaul or a refurbish. The carpet especially needs some attention to detail. Service was also weak for dinner service but helpful during complimentary breakfast
"A good hotel...But."
VERY BUSY. That's ok though, as a business you expect that.. Happy hour staff is wonderful, check in was seamless. Free happy hour is, free. Don't go in expecting a michelin star meal. Staff is professional and courteous Though completely out of their control, We were not given points for this stay. Buyer beware, if you book a vacation through alaska airlines, it is booked through EXPEDIA. They don't tell you that when you book. It is very vague on the website. I am extremely disappointed this wasn't remedied at check in. I wasn't offered half points, a bottle of water, nothing. I realize it was my fault, but still. Also, a cheerleader thing in town and a couple hundred kids with I phones and the wifi is toast. I am sure this is a regular occurrence. I can't blame the hotel for the Alaska fubar but as a silver member getting close to gold I would have appreciated a little more effort.
If your ever in Anaheim and need to by the Honda Center, Angles Stadium, and close but not on the touristy trail at the Disney attractions, then this is a great place to stay. It's very close to I-5 and RT 91, so getting around is easy (except for the everyday LA traffic). The hotel offers up valet parking if you like or you can self park (both choices have fees). They also have shuttle service in the immediate area and you can book a shuttle to and from the airport and theme parks at the hotel. They offer up a great breakfast and a very festive managers special(happy hour) in the late afternoon. The hotel does have a full kitchen and you can have lunch, dinner, or order room service if you like. The rooms were quiet, very spacious, comfortable and it had a huge bathroom. I've stayed here in the past and I'll stay here again when I'm in the sera.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM