of TripAdvisor Travelers recommend this hotel
"A very nice pre-cruise hotel"
Our cruise line selected this hotel for us for a pre-cruise trip to the Iguazu Falls and a trip to others countries in South America. An excellent choice since it turned out to be comfortable, quiet, and restful for us despite the throng of other travelers, businessmen, and flight attendants who kept the hotel buzzing with activity. We had rooms on the second floor which we rented before and after the trip to the Falls. Both rooms overlooked a little interior garden with a gazebo and a tall wall with water gently flowing from the top. The accommodations are comparable to a Marriott or Hilton in the USA, but with a superior bathroom featuring a walk in shower and a refreshing full stream of water. The ground level is dominated by the restaurant at one end which serves breakfast, lunch, and dinner, but is closed in the afternoon. A very good buffet at breakfast is noteworthy. A bar nearby serves room service meals during the closed times. Guests should be warned that the 3:00 PM check in time means that early arrivals should arrange a night before stay if they are arriving early in the morning. The hotel is generally full, and a room might not be available before 3:00. An arranged tour before check in will help pass the time.
"American type first class"
This is a very clean hotel in a good neighborhood . Bathrobes in each rooms with slippers, and coffee maker. Surprisingly an expensive first class hotel like this does not provide coffee or tea to put in the coffee maker ! Breakfast is nice and quite extensive, air conditioning works well and rooms are quiet. On arrival you are given a voucher for a drink in the bar however it is for orange juice ! 1 bottle of water is provided per guest but beware it is only for local water the water bottle in the bathroom costs extra. This policy seems tacky to me.
"It shines. That's it"
This is one of those ultraclassical, grand hotels with loads of rococo, gilded furniture that just aren't for me (mind you, I have nothing against a five-star hotel). But I didn't have a choice: I was part of a group of people going on a cruise, and the pre-embarkation night was at the Emperador. I was tired and hot by the time I arrived, after 10pm, and it took a good 15 minutes for reception to get to me -- there was only one person ahead of me, but also only one person from staff. Not the best of starts. The room was fine -- pretty big, with efficient air conditioning (an essential resource in Buenos Aires during summer) --, but all the proffered pillows were just too high and hard (I slept with my travel pillow). Internet was slow and quirky (free wifi allows for two connected devices at the same time, but it is so patchy you get nothing done) The bathroom was pretty but not very functional, with things in the wrong places and a glass shower door that was nearly impossible to open from within the shower stall! We left very early on the next day, and what was supposed to be breakfast for 100 people was just coffee, some kind of sticky sweet bread (which my sister couldn't eat because she is gluten intolerant) and an apple or banana. End of stay. But... since our chartered flight to Ushuaia had baggage weight restrictions, we were told we could leave extra luggage at the Emperador for pickup after the cruise. I did just that, leaving behind a smallish tan bag and receiving in return a little numbered receipt. My first stop when arriving back in Buenos Aires was at the hotel to pick my bag up, receipt in hand. Lo and behold, it couldn't be found. I described it, the porter went back into the storage room and came back after a few minutes saying it wasn't there. This got me, uh, slightly nervous. There was bit of an argument between us (he just kept insisting my bag wasn't there) and he finally relented, allowing me into the stuffy storage room to look for it myself. And there it was, just as I had described it... but without a tag. Not good.
The rooms are large with comfortable beds, even robes and slippers. The service is excellent. The breakfast is filling with a variety of breads, eggs and fruit. The location is in a safe area of the city near restaurants.
"Don't go, it doesn't have irons in the rooms"
It is incredible that a hotel of this level doesn't have irons in the rooms and even worse that they want to get more money charging irony by the laundry service. Terrible! Additionally, the service at the main restaurant is really bad.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM