Amazing hotel, service overall was excellent, the room was in mint condition. It is located in a great central location near the city center and the historic district.Comment of P. IRMA , United States the 2016-01-29
Great hotel and close to Zocalo and Chapultepec park. Very helpful staff. Private parking that cost a few dollars a day. Metro is about a half mile away. Would recommend this hotel and return to it. Big Mexican/international breakfast buffet.
"Absolutely worth it !!"
We arrived late due to our flight and our driver from the hotel was waiting for us sign in hand. Snr Carlos Lopez. He organised loading our bags into the car and had us wait for him to bring the car directly in front of the pickup area. He then gave us a quick run down of where we were as we went to the hotel. Check in was fast and efficient. The front desk staff are all very proficient and speak some if not fluent english. Snr Fernando was most accomodating and very informative as well as continually checking that everything was ok. Loved that special touch. Snr Martin Lopez was also always on hand for our transportation needs and information and directions. The buffet breakfast is great. The menu changes everyday and you can have pancakes and eggs prepared to your liking. There is a hot buffet and fruits ,juices , cereals etc. Setprice aprox $9.00 per person. We had the Jnr Suite on the 11th floor. King bed. Fantastic and with views. The hotel is great. The rooms airconditioned and spacious. Very clean. The safe is free and you set your own code. Anything you need ..just ask ..nothing is too much trouble for the staff. Please do tip the staff. Smile..relax..say buenas dias or buenas noches each day to the staff and have a wonderful stay. The hotel is perfectly situated for visiting many of the tourist sights. Most are in walking distance. It is a very safe area. We will be returning to mexico and we will be staying at the Emporio on our return.
"Acceptable, not ideal."
I stayed at the Emporio Reforma for five days with my mom. The room was pretty nice, though no view because the window faced a developing building. The beds were comfortable although slightly uneven and the wall frame it was set against made noise. The TV options were okay, but the other two hotels I stayed at offered more and in more languages. Most of the meals were delicious, but sometimes there were problems. For example, the French toast was just toasted bread with cinnamon on it (we sent it back). The service was really nice, but lacking too much for the price of the place. This happened a lot with food. For example, we ordered a dessert that was supposed to come with vanilla ice cream and it came with strawberry, we asked for bananas and the ones that arrived were not ripe (another time they just didn't have bananas), they couldn't make waffles because the waffle iron was broken, and they would be out of items that they needed to restock their minibars. Whenever there was an error on their part, they would apologize and attempt to reconcile. At one point a team of people actually came to my room to make sure everything was okay which was very sweet (and a little embarrassing!). The area was really nice and you're very centrally located: be mindful of traffic, however, as Reform can get very busy. Keep in mind, some of the hallways have low ceilings. My mom could touch it without standing on tiptoes and she's 5'5, so mind your height. There were times when I wished the AC could've gone lower because I still felt warm. And pretty importantly, you can hear a lot of what's happening in the halls. It's really compact, and when housekeeping would go to the room nextdoor, we would think they are coming in our room. Run the fan or AC to keep any sounds outside down. Ultimately, it was an okay experience. I didn't regret it because the agency I booked it through gave me a major discount, but I don't think I'd pay the regular price for this place again. Maybe I would just for me, but I wanted my mom to have a really great experience, and this one was just fair/good.
"Fantastic location, amazing staff and super comfortable."
The location is in a very safe area, comfortable walk to the mall & restaurants and easy access to buses. The staff are very friendly and very accomodating, especially when they provided a packed breakfast as we left early one day for a tour. The room is really comfortable with all the expected amenities and the breakfast has a big delicious selection.
"Great Stay Marred By Credit Card Overcharge"
I stayed here September 7 through September 11. The accommodations here were good and the price is fair for its location. Great service and rooms are very clean. My favorite part was the Jacuzzi bathtub. We arrived in the evening on September 7. The concierge (name is Placido maybe') told me I could pay for my reservation and also authorize my credit card for any 'incidentals' we might incur (room service, dining, etc.). Seemed pretty standard. Unfortunately, after he ran my card, he told me he accidentally 'overcharged' my credit card--instead of just 'authorizing' a charge pending incidentals, it accidentally went through for the full amount instead. He assured me that, assuming I didn't incur any incidentals, they would refund me the amount overcharged when I checked out. Fine. During check-out, I filled out a credit card refund form, listing out my card number, contact information, etc. They told me the refund would post within 3 - 7 days. I have not yet seen a refund and my two emails to the hotel have not yet been responded to.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM