of TripAdvisor Travelers recommend this hotel
We stay there in Dec for one night but it was very good great rooms .there was 3 couples we were all pleased with the service and the breakfast was very good. Rooms were large and well furnished staff very helpful.they got us taxis to airport about 40 mins away good drivers but did not speak English but reasonable cost .thanks for making our stay the best
"Receptionist offer no value and are rude"
This was a bad experience, breakfast selection is poor, room was outdated, window insulation poor so I could hear traffic early in the morning. Worst than a budget hotel, the bell boys were the only thing of value.
I stayed 7 days at this hotel. Be prepared that the breakfast buffet is the same thing everyday just smaller on the weekends. The rooms are comfortable but show aging with cracks in the walls. The staff are very friendly and helpful. The room service is ok but better food is along the street restaurants. Over all it was an OK place to stay
"Comfort & Kindness"
The hotel location, free parking, breakfast, the room size and comfort, the team kindness, everything goes well at the Estanplaza Ibirapuera. Maybe the only exception is the wi-fi, which doesn't work so well
"Lacks certain things"
The service at the hotel is very mixed. It doesn't seem to be a general rule. Some of the receptionists were really polites while the others could care less if you stayed there or not. I was very surprised with my arrival. It was very to the point no smiles . However on the next day there was a male receptionist who bent over backwards to help us. The parking service was superb as were the porters with our bags. They couldn't do enough, Breakfast was good especially the cooks who would were always checking the table to see if things were ok and replenishing it. However the waiters did not cater to our needs as there were no spoons for the coffe cups, no placemats etc. We had to keep asking a lot. One waiter kept always referring me to his colleagues. It is well located but needs very little to make it sio much better.
Credit cards accepted by the hotel: Visa - MasterCard - American Express
Check-in: 2:00 PM , Check-out: 12:00 PM