of TripAdvisor Travelers recommend this hotel
"Beautifull location but a bit crowded hotel"
If you want a peaceful holiday i would recommend not to stay here... we went in September and the hotel and 2 congresses going on, no parking place available and all leisure activities where full. The views are great, but is all designed for a lot of people, which sometimes is too noisy. Rooms are simple and staff is very friendly.
"Good hotel great cost benefit"
Hotel Vila do Mar is certainly not a brand new property and is in need of a renovation. However, the facilities, the rooms, breakfast quality and most importantly, the location makes it a very good choice for your holiday in Natal. Right at the most fantastic beach, almost private, offering free sunbeds at the beach and by the pool. The scenery is spectacular, with the sand dunes on the back and the ocean in the front. Every room has amazing seaviews. The infinity pool is beautiful and a great place to relax. Rooms are quite basic in decor but clean and comfortable. Breakfast was a great surprise, really good quality, a lot to choose from, overall a very good value. Considering the nightly rate offered in several websites, Hotel Vila do Mar is probably unbeatable on cost X benefit. Highly recommended!
Good customer service and employees very helpful. The food was delicious. Breakfast had a lot of choice , the set menu for lunch and buffet for dinner was very good too . The room had a lovely huge bed, refurbished bathroom, sea view , but was a little bit tired.
"OUTDATED RESORT, BROKEN BED AND A COCKROACH!"
We had a HORRIBLE EXPERIENCE here and I am sorry but I must report it for future travelers. This resort is old, old furniture, old air conditioner,etc... However the buffet and location are good (ONE STAR FOR THIS). We only stayed one night and had a terrible experience, my husband twin bed leg broke and we were moved to another room at 11 p.m. But the biggest disappointment was the 2 inch (12 cm) COCKROACH I found in the morning in the bathroom!! Horrible!!! We ran out to check out in the Lobby and complained but the front desk person was not impressed nor did she apologize... THIS KIND OF INCIDENT IS NOT ACCEPTABLE AT ANY RESORT/HOTEL. I would AVOID this Hotel for this reason no matter how good the location on the beach can be. Thank you.
"Some of the staff saved what could have been a horrible stay!"
We stayed here as part of a Royal Holiday Club booking. My in-laws had booked two rooms and we were supposed to be all set for a very late arrival at 2 am! Not so... we arrived and all they had was a room with four small beds for all the four of us to share! The next morning we called the hotel reservations department, and although it took them a whole day to get this sorted, it was all taken care of, and we finally were able to move to the two separate rooms we were originally supposed to have. We enjoyed the food at the restaurant and service received from Nildo, Marcelo, Bruno and Renato, all other staff was slow and uninterested, but these four were awesome! Our shuttle to the airport ran one hour late to the point that we almost were late for our flight and Nido and Marcelo were so kind they even offered to drive us to the airport in their own vehicle (it just did not work for us, as we had too much luggage). Ultimately, the called us a cab, which was there in 20 minutes, and still arrived before the shuttle we had ordered. Off we went! The tour desk was great and we enjoyed our day tours, particularly the Marazul Buggy Tour. The pool was great and the drinks at the bar were good. Although we had a good time. This was the trip of a lifetime, so we are unlikely to return to the area. OK place, but not what we expected. Mexico next time, as infrastructure in Brazil is frustratingly lacking. Another negative aspects of this resort is that nobody speaks English! If you are good at making hand gestures you will be fine, though.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club
Check-in: 3:00 PM , Check-out: 12:00 PM