Excellence Playa Mujeres Adults Only All Inclusive is located on the beach in Playa Mujeres, close to Playa Mujeres Golf Club and El Meco Archaeological Site.
Hotel was great. We had a room on first floor and I could hear people talking and service carts rolling by at all hours. If I went back I would stay on the top floor and request a more secluded area.Comment of C. Jason , United States the 2015-10-21
Fantastic place: Great insulation, flawless service, wonderful meals, awesome staffs!Comment of S. Young-min , United States the 2015-10-20
This is an excellent resort! That met all of are expectation! The food was excellent and the service was amazing!Comment of T. Melissa , United States the 2015-10-08
Excellent overall experience. Resort and staff were exceptional! Would definitely go back.Comment of H. Kevin , United States the 2015-10-06
The whole experience was wonderful.Comment of P. Marilyn , United States the 2015-10-05
hemos sido magnificamente atendidos en un hotel paradisiaco!Comment of G. Raul Andres , Argentina the 2015-10-02
"Excellent Service, Food and Drinks"
We stayed in a swim up room in 8b (facing the EC club pool). Overall another fantastic stay at EPM. The room is not ideal as the service entrance to the EC club lounge was opposite our room. We are early risers so no issue for us. Service was as fabulous as ever, The beach team (Erick and Juliana) were fantastic and met every need for us. The food at all of the restaurants was on point and delicious although we couldn't get to all of them (we tried and failed). We had a birthday dinner for my wife at La Cava in Chez Isabel - the room was nicely decorated with balloons and rose petals and they we gracious even when we overstayed (the entire restaurant was empty) and they never rushed us at all. One minor nit pick. The EC Club Lounge needs to be refreshed - the laminate floor is getting seriously worn and should be updated.
"Just a weeks break from reality "
OMFG best holiday ever, hotel was stunning, food was lovely, staff was amazing, they remembered us from the 2nd day in and we was the quiet ones haha, very much hard to compare holidays from now on, would say if your thinking about it, don't, go and book it straight away you'll have a amazing time... 5*+
We loved being a part of the Excellence Club and having a quiet pool each day. And then we joined friends in the afternoon at the party pool with swim up bar. So many wonderful dinner choices -- I wish we had time to go to all of them! And the spa! Wonderful staff, friendly, dedicated and hardworking.
Let me being by saying I wasn't too keen on staying at an all inclusive: it was my thought that all all inclusives had poor quality food, cheap and watered down alcohol and lots of stuck and loud guests looking for a party. Thankfully, I did my research and choose to stay at Excellence in Playa Mujeres Mexico. From the moment we arrived we were treated like VIPs. I choose the Excellence Club as an upgrade and was not disappointed. Once we arrived we were greeted with champagne and a private check in. We were brought to the Excellence Club lounge where we changed into beach attire and left our bags until our room was ready. We booked an Oceanview Suite and loved our room! This resort is a couples place, focused on reman e and togetherness. This is not a loud, drunken place where bachelor/bachelorette parties go (although there are PLENTY of weddings taking place each day). If you're looking to go someplace special with that someone special, this is the place. The highlights of our trip included the fantastic excellence Club beach, where we went each day. We were greeted and assisted by Ignacio and Erick who made our day special. From setting up our beach bed with towels, to bringing over special waters, sunscreen, special drinks etc, our days could not have been better. Thank you to everyone on the Excellence Beach, especially Erick! The food was amazing, from the Mexican restaurant (Azul) to the French restaurant (Chex Isabel) (thank you Raul, who made my husbands birthday an amazing night!), to the Indian restaurant (Basmati), to the amazing breakfast buffet at Toscana (thank you Christian who made our day each morning and our lunch at the grill in the afternoon special), I can't say enough nice things. As for the alcohol, all bars had high quality alcohol, with the Excellence Club bars being even more amazing! Don't even consider another resort. GO TO EXCELLENCE PLAYA MUJERES! You won't be sorry you did.
"If we could give it a 6, we would!"
Of all the other resorts we have visited, including the 2 other Excellence we have visited (at Riviera Maya in Mexico and at the Excellence in Punta Cana, Dominican Republic), this is by far a cut above the rest. In all ways: service, layout, grounds, cuisine, this was truly excellent! Right from the very beginning at check in, the person behind the front desk was pleasant, friendly, knowledgeable, and welcoming. The porter was informative and personable, and eager to please. We stayed at building 6 on the 3rd floor, as requested (top floor, queen bed, quiet area). It was everything we could have hoped for and more. The balcony was spacious and the view of the lazy river relaxing. At the breakfast buffet, we were served daily by Christopher - in fact, we requested him after the first time. He was a ray of sunshine who made us a special coffee and smoothie every morning. One of the bar tenders (sorry, didn't catch his name), seemed to be everywhere we went, always smiling, always ready to mix up a special drink for us to try. The restaurants we dined at were: The Grill, the French (2 times), Mexican (2 times), Italian, and the Hibachi. Everything we ordered was delicious. No complaints whatsoever. The other restaurants are probably just as good, just not our type of food. At night, the entertainment could be easily heard from our room and probably from buildings 5, 4, and 7 (facing in) so if you don't want to hear that from your room, you may want to choose a different building. The only negative we can possibly think of is that the rooms no longer have coffee makers. They have tiny espresso machines that make a tiny amount of espresso. It wasn't for us so we mentioned it to the concierge and she promptly offered to have a carafe of hot coffee brought to our room each morning (which they did - to our enjoyment). In conclusion, the staff is responsive to your every need, above and beyond friendly, and everything you see (or taste) is truly excellent. We will definitely return. Note: Our travel agent set us up with Best Day Travel to/from the airport. We really can't say enough about the drivers who took us to and from the resort. They were like tour guides, telling us all about the area - and their English was a whole lot better than our Spanish! We visited April 15-22nd, 2017.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM