We were actually planing to check out the hotel and have a dinner at the hotel restaurant. When we entered the hotel, we were asked rudely by the hotel bell guy in German in the context of what are we doing here. We replied in English, we are just looking around. He rudely asked us to leave the hotel!!! Totally racist! We were not properly dress (we notice everyone was in suits) but hey! this was at the hotel lobby and it is a public area for goodness sick!
"Very nice hotel but arrogant people in the counter"
Very near to the cathedral, very nice room it's like traveling with aristocrat in the past. The drinks in the refrigerator is free. However even the people in the front desk is very aristocratic. We waited for a long hour to get a room. Treatment with clients are not good. They look as it seems I have no money since am not European.
"Best of Best"
İ travel all over Germany staying in different Hotels. This is one of the best. Excellent service and very nice rooms. Nice bar and the restaurants in the Hotel both Japanese and İtalian/French are both excellent. Dont hesitate and stay in this Hotel in Cologne.
"Big disappointment in a 5 start hotel in business travel"
I spent 2 nights in this 5 start hotel which is a beautiful building well equipped and luxurious. It was my first time there, so they offered me an upgrade for a suit (room 208/209) which I happily accepted. After the great first impression of a big and nice room, I started to discover problems: no way to connect wifi, the TV took 2-3 minutes after turned on to show image (and sometimes not at all, so you have to switch off and on again...other 2 minutes waiting!). In the room floor I found fouled rest of pasta (green by mould) between the sofa and table (I showed it to the Hotel employee) when he came to help me with the internet connection the first night. The spot in the carpet remained also the next day. The heating thermostat can't be regulated, so at 4:00 AM I couldn't sleep any longer because it was so hot in the room so I had to open the window. Than, automatically started a loud fan very noisy, so I had to turned the heating system off at all. I exposed all these problem to the desk, but they didn't solve the problem. For the internet they gave me the second day a Telekom card, but it was too late for the work I was not able to do the night I arrived. By the breakfast, which is a normal buffet, it took 20 minutes for a scrambled eggs, until waiting so long I finished my breakfast and finally cancelled the order, they justified explaining that it made it fresh (how long it takes to cook scrambled eggs') However for some customer it took less time. So for a luxurious 5 start hotel, I found that kind of problems unacceptable. Be advised if you get offered the upgrade to the room 208/9!
"Definitely the best hotel in Koln!"
Everything is just perfect! - very central with view on the Cathedral (for us) - christmas spirit - the breakfast - Hanse Stube restaurant: delicious - Staff very efficient and friendly - they make sure you enjoy your stay! Just go and try!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM