of TripAdvisor Travelers recommend this hotel
"Bad customer relations contact"
We noticed after coming home that the Hotel charged us twice for the room. We filed a complaint via their web form and got a case number in return. Silence followed and we sent a reminder via the regular e-mail and still no reaction! With the help of MasterCard the extra charge was removed, but still no feed-back or excuse from the hotel. The problem started when they charged wrongly which they immediately at the desk removed and we got a new receipt. It's amazing a first class hotel doesn't provide free wifi in the rooms. We have stayed in at least 10 hotels in the last 2 years all with wifi included!
Have stayed here once. The location and views are excellent. Room, service and food were excellent. I will definately stay here again the next time i am in Boston. As a presidents club member I have stayed at Fairmonts all over north america, this one was very good.
"Front desk so helpful and nice! "
I have been staying here for years and there were so bumps along the way... that being said since the name change everything has been great! I've been here 3 times over the last 3 months and I hope each time I check in that Patrick is working the front desk. He is so helpful and friendly and remembers who I am, which after a long day is a super nice touch. Great location on the waterfront, steps to Hanover St in the North end. Or just go to the onsite restaurant for great food and atmosphere. Exhale spa onsite as well, state of the art fitness and spa facilities. Treated my self to a massage! Rooms are spacious and bathrooms are fab! Ask for a double double to get a super soaker tub!
"Aquarium Weekend Trip"
We had a great stay at the Battery Wharf Hotel. The room was well furnished, fun for the kids and perfect for our weekend getaway. We were given an accessible room. The bathroom was pretty cool. The shower area was large and tiled. There was no door. The kids thought it was the best.
"A hotel room on a pier. How cool is that'"
Every single staff member we encountered was friendly and helpful. They provided service with a smile and it made a difference in our stay. We were in a Premier waterview guestroom that was clean and comfortable. The room service dining was better than good as are nearby restaurants. This hotel provides a unique on-the-river experience.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM