of TripAdvisor Travelers recommend this hotel
"Excellent hotel, excellent stay"
We were in Boston for two nights and had a great stay at the Battery Wharf Hotel. I was really interested to see that there were some recent, negative reviews here on Tripadvisor! To the contrary, our stay was wonderful! Right from the moment we arrived, to the time we left, the staff was engaged, and very helpful. A tip-o-the-hat to Patrick at the front desk who helped us at check-in. A very personable young man that is engaging, and eager to assist. Our room was on the 5th floor of building five, and had a small balcony with a view of the harbor. It was a spacious room and well appointed. Very comfortable! And the room was spotless. The housekeeping staff did a very thorough job while we were in town. Thanks! I would absolutely stay here again.
"A Member Of Leading Hotels of The World'''''"
What happened to this hotel'' I stayed here exactly a year ago and it was great!! This time it took a 190 degree turn. I have been a member of LHW for about 5 years staying at many hotels all over the world and this was the first time that we were not recognized as members. No letter from the manager at check in or any time at that matter, no mention that breakfast was included no mention of our Anniversary and the list goes on and on. We are also supposed to have a welcome gift waiting for us in our room and once again nothing!! Last year the breakfast which we could order from the menu was fantastic. This year it was a small buffet with what seemed like everything was at least a day old. What a big shame that such a nice hotel has turned into this..
We brought my mum here for her 70th birthday to fulfil a lifetime dream which was to visit Boston and I had personally emailed the hotel staff a few times to make them aware of my mum's special occasion, hoping that there might have been some small gesture or acknowledgement of her special birthday and it was totally IGNORED!!! I wAs really gutted for my mum as this was her first time ever to visit America, she was frightened to fly and had made a stellar effort to get to Battery Wharf Hotel in Boston only to be treated with coldness and a distinct lack of consideration. This could have been an entirely different experience if the staff or management had shown a little warmth, care or compassion toward my mother by acknowledging her 70 th birthday. Bitterly disappointed.
This used to be a nice, but the service has really gone down hill over the last few years. This time there wasn’t even a complete set of towels! Glenn the front desk person was the bright spot. He was charming during our late check-in. He later brought us a cot and towels - is he the only staff person at night' The hotel is in a nice neighborhood and convenient, but it really isn’t a luxury hotel anymore. Too bad.
"Great hotel and location"
The hotel is located in an excellent location walking distance to the North End, the Aquarium and Faneuiel Hall. The hotel itself is nice. The room was clean and modern. Beds were not as comfortable as other leading hotels. We had a problem with the shower and the maintenance came right away to fix the drain. We had two rooms on ground level that had nice views of the Harbor. The staff of the hotel was friendly and accommodating. Valet is $50 a day which I believe is the going rate for hotels in Boston. When my car was returned, all my mirrors were adjusted and the seat was adjusted as well. I know that the driver needs to drive the car but usually Valet service just adjust the distance from the pedals. We had some drinks in the bar in the hotel before heading out to dinner. It was a nice atmosphere and service was good.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM