of TripAdvisor Travelers recommend this hotel
"Excellent but lacks a little wow"
I checked into this hotel for a three night stay. Apart from Ebookers saying that my room was a 'superior' is was clearly misrepresented. My original room was small with Queen sized bed and had a view over a quiet street. Not quite the water view I was expecting. An apathetic and rude lady on the phone was unhelpful and abrupt so thank god for Patrick at guest relations who upgraded me to a beautiful room overlooking the coastguard station and water taxi jetty. The way he dealt with this was classy and efficient. Top marks for this guy as he's a credit to the establishment. The room itself was spotlessly clean, well appointed with first class fixtures, furniture and decoration. It's not huge but perfectly designed. The bathroom was excellent with a superb walk in shower and rainfall showerhead. Aragosta, the in house restaurant and bar is fantastic. Great cocktails and food. Their truffle fries are amongst the best fries I've ever had. Just delicious. Breakfast buffet was high quality and well cooked. Choice was slightly limited but you will have nothing to complain about as the bacon was crisp and tasty and the eggs fluffy and moist. The main lounge was comfortable, homely and slickly designed. Definitely on a par with some of the higher end places in New York, LA or Miami. The downside' Exterior was disappointingly low key. It just looked like a mid range residential condo block and had no wow factor unlike other 4-5* hotels. The location is great but more could have been done to make the place more of a landmark destination. The lack of free wifi was also rather grating as you would expect it in this day and age. Would I saty here again' Absolutely. It's a gorgeous hotel, smaller than expected and lacks the wow factor but it's low key and exudes enough charm, style and good service to impress me enough to return.
"Fine location but not up to expectation"
Stayed two nights in the hotel, booked from Europe and to be honest the room we were allocated was right above the entrance and bland on expectation, maybe because we were visitors to the US. I tell the truth when it comes to my experience on trip advisor and all I can say is this hotel has several negatives, firstly, room allocation for visitors, give them whatever, staff attitude to be addressed, room charges and valet parking costs excessive for what you get. I know Boston is a popular place but visitors should be respected and after my visit to this hotel I felt let down. Visitors make Boston and this hotel cash in on patrons unknown. I have stayed in the best small hotels in the world in various places in the world, this was my worst experience. I plan to write to them explaining my experience .
"Disappointing Stay with a Big Bill"
I have so much to say about this hotel that most of my review will be bullet points. The hotel is average and very expensive. We decided to stay despite the price because it was our 5 year wedding anniversary. We were severely disappointed. • When my husband called to let them know it was our anniversary the staff was kind enough to upgrade our stay from a regular room to a suite in building 5. • The hotel has 5 buildings. They range from residence buildings, hotel rooms, and fitness/spa/parking deck. • To get from one building to the other you have to go underground and walk through offices and cleaning staff corridors. (you might as well walk outside from building to building) • Check-in was sub-par. The woman gave us the wrong directions to our room/building. this was before we figured out the hotel had 5 buildings. She neglected to let us know that. • 'Suite' was nice. But I would not consider it a suite based on it's size. • Suite comes with free wifi. BIG perk. • In room DVD player (didn't work) Perk if you plan on having a long stay. • No ice machines in building 5. However, a VERY sweet housekeeper directed by husband to a secret ice machine in another building. But it was no where to be found. Whenever she cleaned our room she filled our bucket with ice. LOVELY woman! • Fridge is weighted so we couldn't put our water in there. Final bill reflected we took something from it. Typical way to sneak extra money out of us. Since we didn't take anything, we fought the charge and they removed it. • Turn down service is supposed to be every night. Our stay didn't reflect that. However, if you are lucky enough to get that: sheets pulled back, bottled water by the bed sides, lights on, drapes drawn, and hotel slippers by the bed. • If it rains (just rains, not storms) the TB doesn't work. • Weekday housekeeping was great, weekend was terrible. • $50 to park your car at the hotel otherwise you have to park it in a lot down the block and walk. If you valet they never bring your car to your building. They leave it in front of the main hotel building. • Building 5 suites gets awoken to construction sounds every weekday at 8am. Wouldn't stay here again. Price is DEFINITELY not worth the lack of service and amenities.
"Comfortable room staff service varied from great to poor."
We stayed one night prior to going on a cruise from Boston to Montreal. Warm welcome from person on the door who took care of our luggage while we checked in at reception which was quick. Our luggage taken to our room. Reasonable size room. Breakfast in the morning was disappointing. Staff with one exception very unhelpful. Limited range of food.
"Looked forward to Battery Wharf stay"
Had longed looked forward to Battery Wharf stay and it fell well short of my expectations. At check in, beyond being handed my key and being told my room was in another building, I was on my own. This "other building" thing must be a real joy during inclement weather as I schlepped my bags across/down the street to another building. Later had to search hotel hotel restaurant/amenities on my own. Location is good for North End but if you are going to the theater district, wear your track shoes or get a cab. Overall, a disappointing hotel experience for Boston. Can't imagine I would ever want to repeat it.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM