of TripAdvisor Travelers recommend this hotel
We love staying in Fairmont Hotels, and this was no exception, from start to finish the service and facilities were excellent. We stayed for 4 nights in a club room which was wonderful, lovely food and a good selection of drinks. All the staff were very attentive and helpful, but special thanks go to Leanne, Wilson and the team in the club room for such friendly service and of course John, the Hotels Ambassador who was so helpful, informative, funny and welcoming, the hotel wouldn't be the same without him!! (by the way John, the train service and subway in Japan is definitely a challenge!). Well done once more Fairmont!!
"THE place to stay in Beijing"
Unquestionably the friendliest hotel in Beijing. Hans and Apple on the concierge's desk couldn't do enough for us from the moment we arrived. Flora, the housekeeper was also really friendly and super efficient. The Fairmont Gold package was amazing, and Leeanne was always welcoming as our hostess. For anyone who loves to shop in the Silk Market, the Fairmont is perfectly located as you can walk there from the hotel. It will be our home away from home in Beijing from now on, George & Joan
"Exceptional service from start to finish. Highly recommended hotel."
We arrived from the Airport and we're meet with a smile and our bags taken into the beautiful Reception area for us. The number of staff on reception meant we didn't have to wait at all - straight to the desk to check in. Very personable service and the lovely lady upgraded us to a suite room for our stay. The room itself was amazing as was the dinner and breakfast that we ordered for room service. Check out was quick and easy and the staff took our bags to the storage room so that we could explore Beijing for the day. Unfortunately we were only staying for one night and needed to plan our next four days between Beijing and Xian. The Concierge and John kindly guided us through options and gave us some great advice which made the rest of our trip easier. We arrived back to pick up our bags later and Eric organised a driver for us. John was there to make sure our stay went well, to share some stories with us and make sure our taxi arrived on time. The service was the best I've received in 5 weeks of travelling. John even gave us his card incase we needed anything else during our stay in China. We will certainly be back again and hope to see the same great staff. Highly recommended.
The staff, their service, our accommodations, and the food and beverage services could not have been better during our 4-night stay at the Beijing Fairmont. The entire staff throughout our stay were incredibly conscientious and generous. Even before arriving, the experience was exceptional as we arranged our itinerary in Beijing. Starting with Leeann Hu, Fairmont Gold Lounge Manager, she was absolutely delightful to interact with, initially via email, ensuring our every need was taken into careful consideration prior to our arrival, and then throughout our stay. After a long and exhausting journey from the United States, Matei and the front desk staff greeted us with the most sincere and welcoming reception a tired traveler could hope to experience. And the personal note in our room from Leeann was all the more meaningful. From then on the staff in the Fairmont Gold Lounge provided impeccable service. Two noteworthy staff members were Selina and Wilson, whose personable and attentive service was exceptional every day. In addition, Leeann and the others all went above and beyond to make each day's experience noteworthy and memorable. You can rest assured that when our travels bring us back to Beijing, we'll be staying at the Fairmont. And as people who regularly travel internationally, we anticipate others will be equally impressed by their experience at this property!
"Another perfect stay"
Our second visit to the Fairmont Beijing was even better then our first. Wonderful personalised service from everyone beginning with Eric the bell boy who is extraordinarily knowledgable on all things historical and geographical to gorgeous Jessica who waited on us every morning on the Gold club floor. Rooms are enormous, immaculate and very comfortable whilst the Club floor is worth every extra Rmb for all the extraordinary benefits that are included. Delicious breakfast, afternoon tea and canapés with cocktails in the evening! For first timers to Beijing this is the perfect place to base yourself as English is perfectly spoken and assistance is rendered readily and professionally. Thank-you to everyone who contributed to making our trip so memorable and successful
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM