of TripAdvisor Travelers recommend this hotel
"My top churrasco experience ever"
I was surprised by the quality of the food; the Brazilian chef served us the delicious meats one after another. You will fail if you eat many salads. The wine was also delicious. I love the hotel, congratss
"Luxury close to the airport!!"
Great service very warm & very welcoming & polite staff . It has reasonably priced approx $3 AUD local beer which comes with loads of munchies that was the highlight!! My father was on wheelchair he got the best possible attention hence they get the brownie points !!! Rooms were very spacious too !!
"A good choice , but overrated in the service level"
It was in general a good experience to stay at the fairmont Heliopolis in Cairo, where there is a several selection of restaurants, including Indian, Lebanese , Italian , international cuisines ....etc. The service is acceptable in general but the hotel is a very old facility which seems to be renovated throughout the years. Compared to the service level in hotels in the city it is great , but compared to a global scale it os overrated ! Couple of issues which made me upset, where not accepting the local currency at check out, where they favor to take USD instead, and that is carried out for current financial circumstances in the country , but it doesn't make sense not to accept the local currency !!!! And one more thing I feel responsible to address that, when I went to print my Boarding pass which Is a single page , they asked for money to print that at the business center , even if you were staying at the hotel , you need to pay! If you were visiting Cairo, Fairmont Heliopolis is a good choice , in fact it is one of the best, however do not expect a luxury , classy , high end service of a fairmont hotel.
I had a pleasent stay at Fairmont hotel which i enjoyed so much ... it is worhty to have a weekend with children accompanied ... nice kids area, food is perfect, rooms are clean ... i can say it has friendly staff.
"Bad dealing with guests"
Rooms are less than average compared with other hotels in the same price range, the view is bad, lot of noise, The most striking event was that the front office employee left me standing for 15 minutes to go to the lounge room eating cakes, and telling his colleague to tell me that the room is getting ready. I would not recommend it at all
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM