of TripAdvisor Travelers recommend this hotel
I had a pleasent stay at Fairmont hotel which i enjoyed so much ... it is worhty to have a weekend with children accompanied ... nice kids area, food is perfect, rooms are clean ... i can say it has friendly staff.
"Bad dealing with guests"
Rooms are less than average compared with other hotels in the same price range, the view is bad, lot of noise, The most striking event was that the front office employee left me standing for 15 minutes to go to the lounge room eating cakes, and telling his colleague to tell me that the room is getting ready. I would not recommend it at all
Spent 3 nights for an event. Staff very helpful and friendly. Room is spacious and maintained to high quality. Particularly liked the bar where jazz was played. Quite a variety of restaurants to choose from. Not sure why the food bills show a box asking for tip though, since 12% service charge is already automatically added. The Chinese restaurant was slightly disappointing -- the food tasted like any other unnamed, westernised Chinese restaurants in the UK; I thought I should expect better than this since this is a five-star hotel.
"BEST TIME AT FAIRMONT HELIOPOLIS"
We stayed at this Hotel twice in 20 days.We checked out to go to Aswan and returned back before heading to Dubai.This is an amazing property.HUGE!!The property has 16 restaurants,each better than the other.we ate at 6 of them and they were all awesome.we didnt have to leave the property to eat.The staff is amazing,very caring.The breakfast was awesome,lots of choices.The girls at Presidents club were very friendly.The managers on duty were present at all time and very attentive to any question one might have.As president club member i was upgraded to the suite which was really nice.we had great time at the Egyptian night,good food and great show.House keeping was very attentive to every need.I would like to thank the house keeping supervizor who brought a welcome plate of baklava.My compliments and thanks to Mohamed Fadl,Wael Nabil and Rafik Anton and the entire management team for running such a well-organised ship.I appreciate all the staff and thank them for making our stay memorable.I will definitely come back to this Fairmont property in near future.
"Nice place to stay , comfy but crowded !"
Positive : Frankly the hotel is very clean , very comfy , staff at the front desk are angles on earth rooms are very clean , space is great , TV variety is good, internet is not that good , 3G is faster ! water in the bath is powerful , temp easy to adjust , amenities are of high quality Negative : the shape of the building which rectangular , means you could walk a long distance to get to your room and the elevators are at one end ! so make sure you get a room that has small digits , example room 4001 is the first room from the elevator , 4112 is way in the middle of your way to the end . Restaurants are over priced Spa is good but small and there is no privacy , you have to change your cloths and get naked in front of everyone else ! This hotel is known for its many meeting and event halls ,so its allways packed with people
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM