Loved the Fairmont Heritage Place, Ghiradelli Square -- what a great hotel. We had a large group and were there for a week. The accommodations and locations just cannot be beat.Comment of G. Sharyl , United States the 2014-09-29
Lovely stay at the fairmont Heritage place! Nice area, very close to art galleries and restaurants. Friendly staff and very welcoming. A home away from home type of feel. truly enjoyed the stay and will be coming back.
"Great place terrible experience"
The place is great, the staff is fine but be careful as one of the staffers scratched my laptop screen useless and the lady who contacted me on this issue was very aggressive and suggested I was lying.
The Fairmont Ghiradelli Square is amazing! We had a 2 bedroom 2.5 bathroom residence for 3 couples and it's the best place to stay in San Fran! The rooms were wonderful, the staff was excellent, and the hotel amenities are superb. From the house car that can drop you off and pick you up anywhere within a 2 mile radius, to the complimentary breakfast, wine and cheese, to the outdoor rooftop lounges overlooking the bay, we had such a great time! The location is perfect, close to all the action. And Ghiradelli square has a lot to offer as well. Check in and check out was a breeze and every single staff person we encountered was courteous and enthusiastic. I definitely recommend this hotel and will for sure stay there again!
"Awesome Views, But Most Everything Else Has Gone Down Hill"
It saddens me to write this review because my wife and I have loved this hotel for years. The location and views are still some of the best in San Francisco. However, the awesome hotel service, knowledge and friendly staff, amenities and charm has disappeared! Really wanted this to not be the case and tried to over come this multiple times during our four day stay. As a Fairmont Presidents Club member, I want this property to continue its reign as a premier property in San Francisco, however those days appear to be long gone. A few key examples: Upon checking in and getting to the $1,250+ a night room, there was not a bottle of water to be found and when asking for one it was as if we asked for something very outside the norm. After traveling all day, how would they not place even two small bottles water by the bedside' Turndown service is bare. Property used to put one small Ghiradelli chocolate on the pillow because of the building it's housed in. Now nothing. No water, no chocolate, no amenities of any kind. Additionally, housekeeping just stacks towels on top of each other. They don't place on towel racks or present the way normal luxury hotels do. Common areas don't get cleaned regularly. Beer bottles and smoked cigar butts were sitting out on the common area deck tables from the night before until 3pm the next day. Come on! I had a guest come up and visit me for a cup of coffee at 10am and it was too gross to sit outside of our room in the common area and talk because it was dirty from the night before from other guests. Additionally, the iconic outside fireplace that is in all the brochures of this property was never turned on and never worked. This fireplace used to run regularly and was iconic for this Fairmont property. Now it doesn't burn, which is a great symbolic connection in the fact that the sizzle and soul of this property is gone too. In the morning my wife needed a very basic hygiene item and when we called the front desk, they sent us to a liquor store across the street that was closed. The staff didn't state they could assist with getting this common hygiene item, know where to send us or frankly take any concern for trying to find a way to truly help us. In the past, the level of care the hotel had for its guests was one of the finest things about this Fairmont. Now, its as if they are all overwhelmed and under resourced. It's important to note that I did contact the hotel manager Mr. Nassir and leave a message with the front seaside that I wanted to speak with him, but he apparently wasn't in. Later I asked for the manager on duty and there was a very polite women that I spoke with. But frankly she didn't have any empathy when I expressed my concerns that the service has gone drastically gone down. Once I told her that I was only contacting her because I care about this property and the Fairmont brand, and did not want anything free or comped she seemed relieved. I am happy to pay for luxury hospitality, as that's what I signed up for. However that is certainly not what the Fairmont Heritage Place, Ghirardelli Sq offers any longer.
"Fairmont Residences San Francisco"
Great stay! Wonderful residence and staff! Would definitely stay here again when visiting San Francisco since the location was perfect for restaurants and sightseeing. I was very pleased with the quality of service and decor of the hotel
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 1:00 AM , Check-out: 1:00 AM