Loved the Fairmont Heritage Place, Ghiradelli Square -- what a great hotel. We had a large group and were there for a week. The accommodations and locations just cannot be beat.Comment of G. Sharyl , United States the 2014-09-29
"Perfect Family Option in San Francisco "
There are plentiful reasons to love what Fairmont has done with this former infamous chocolate factory. They all come with a hefty price tag, so the standard of review must live up to the cost being paid. The lodging is beautiful and ideal for families visiting this amazing city. We were in a 2 bedroom unit with "city view." Despite the fact that the "city view" consisted of staring at the other side of the street, which is a run down unpleasant mess, the room itself was loaded with charm, clean, and well serviced. The location of the property is equally as ideal, within easy walking distance of the charming Wharf, and a short stroll from the Hyde-Powell trolley line. The hotel offers a "house car" for free rides anywhere within 2 miles, which we made use of on a couple of occasions. Our drivers were fun and gracious. SF has large hills and walking even short distances isn't always a good idea depending on where you're headed, unless in work out mode. So the car is great. The staff are largely nice and accommodating. We had a rental car, and our coming and going with it was always handled quickly and efficiently. BIG plus points for the staff on duty on Sunday morning March 19th. We needed to leave at 3 am to get to the airport, and our car was waiting outside when we emerged ready to go. Thanks! The only issues we had our entire 4 night stay were upon check in. I had asked (and agreed to pay a fee) for early check-in, because we had flown in from the east coast and had been awake since 2 am our time. We arrived at 12:30 pm SF time to be told that request had not been accepted. No reason was given. I found it very odd to offer paid early check-in and then the hotel not follow through. The staff member dealing with us smiled a lot, gave us a brief tour, but offered little else but a sorry. I was told I'd be texted no later than 4 pm of our readied room. So my exhausted family wandered the area aimlessly for 3 1/2 hours waiting. No text ever came. I returned to the front desk at 4 pm to find another staff member, and learned our room was ready to go. From that point forward, we had nothing but a great experience. But that check in situation was handled very poorly, considering the cost of service prepaid in advance for. This is why I only give 4 stars. In final assessment...this place is wonderful. I'd stay here again without hesitation.
"Families this is your place!"
Outstanding service, above and beyond, starting from the moment our car dropped us off at the front door. Shah at check-in was super helpful. We had pre-paid a 3BR suite for 4 nights, but there was heavy road construction going on. Shah let us tour a quieter 2BR unit on the opposite side and eventually moved us to a quieter 3BR suite. The suite is well-appointed, large kitchen/living room area (pull out sofa bed makes it a 4BR!). Then each of the 3 bedrooms all had connecting full baths. Nothing extraordinary but very nice clean and spacious. Washer dryer took longer than usual to complete cycle, but Fairmont had detergent/dryer sheets stocked. The 5-6pm wine and cheese offering is nice, as is the continental (no eggs or meats) breakfast. Again, nothing extraordinary but 3.5 - 4 stars, close enough when travelling with kids. The house car was available 90% of the time. Nice young men driving, very polite and knowledgeable about the city. The overall experience travelling with 4 kids is 5 stars all the way. We will stay here again on our next visit to SF! Tip: enjoy your wine by the fire pit on the 2nd floor overlooking the square, it's lovely at 5pm. Also yelp eats 24 delivers, we tried north beach pizza and sushi in. All passable 3.5-4 stars.
"Great for families and near major attractions!"
We stayed at the Fairmont a couple of times now and we’re always surprised by the generosity and exceptional guest services. This time, we booked a 2 bed/2.5 bath room. It was large – the livingroom had a great view of the pier and a nice fireplace which was great since it does get a bit chilly even during summer months. We loved that this apt had a washer/dryer and a complete kitchen. We were able to walk to a lot of the main attractions – pier, Ghirardelli, etc. It was really beautiful at night with the lights around the pier and the city view. The hotel also has a complimentary car service if you needed a lift to further places. We couldn’t be happier and we will be back!
"Perfect for Families!"
We stayed for the fourth year in a row on the same weekend in a two bedroom unit at the Fairmont Heritage Place. It's inside the Ghiradelli Square. This place is not only fantastic, it's perfect for families since the units are spacious, with a small family room, dining table and kitchen. Our kids look forward to this trip since if we ever have a break in our schedule or they want to take an excursion on their own (the oldest is 14 and then 12) - they go to the chocolate store inside the complex to get a sundae or buy a treat. This is a fantastic property, within blocks of Fisherman's Wharf. It's great for families with children, and is luxurious in itself.
"Wonderful stay for all occasions"
My boyfriend and I stayed at the Fairmont Heritage Place for a week on vacation. We had both been to San Francisco for work before but this was our first time for pleasure. The hotel is an apartment style hotel including living room, kitchen, and dining room. The property is located on Ghirardelli Square which is a perfect location with easy access to Fisherman's Wharf, Pier 39, and the Golden Gate Bridge. Bike rental is right near by. It is also is walking distance to Chinatown, and North Beach. In addition to the great location, I cannot say enough about the quality of the property. Amenities were excellent, the rooms are very clean, the sheets are comfortable, and the fixtures and bathrooms are luxurious. The staff is more than helpful, courteous, and attentive. When you book, as for the free continental breakfast everyday and wine and cheese hour every afternoon. All in all, this is a wonderful destination for couples on a romantic getaway and for families with children who need more room than a standard hotel room. It really served as more than just a hotel room during our stay, I felt like it was a home away from home. I plan to stay at the Fairmont Ghirardelli Square every time I come to San Francisco.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 1:00 AM , Check-out: 1:00 AM