El hotel no es lo que era hace un par de años más su ubicación es extraordinaria. No resulté tan gratamente sorprendido esta ocasión.Comment of D. Oscar Eduardo , Mexico the 2016-05-14
"Tranquil and service oriented "
Stayed in a beach area casita at this lovely resort between Cancun and tulum. It's a large property with lots of choices for accommodations. We chose a beach area casita. It's on a canal but has more privacy than the beach front. Comes with a butler who truly manages everything from getting chairs set out for you to tours, dinner reservations and in room amenities. David was so responsive (text) and a pleasure. All the staff were great. Golf carts shuttle you around quickly. The spa was lovely and the food excellent. We ate at all three main dining areas and each was delightful. The rooms are well appointed, clean and have nice touches like reading lights. Truly an exceptional property.
"Beyond expectations, first class"
This resort and its staff deserve the highest recognition, for both service and the luxury. The grounds are gorgeous, and the staff is warm and friendly. Our room was graciously upgraded and couldn't have been more beautiful. Not only was a two-room suite a great perk, but also the high-end bathrooms, fresh flowers, etc. The twice daily maid service/turn-down service actually delivered (many resorts do not), and the resort's eco-tour and bird watching information made our experience rewarding. The food was great, the atmosphere was great, the service was wonderful, and we loved grabbing a bicycle wherever we wanted! The last day should have been done twice, we were driven to the Cenote on the property, followed by a walk to the Village with shops and small restaurants, all were wonderful. We plan to return in March or April with our kids!
"Amazing resort and service"
Stayed 12/27/16 to 1/2/17. Second visit to this property (first being 10 years ago) and it continues to improve and impress. We were lucky enough to get butler service from Ricardo, who was unbelievably helpful. He helped plan several excursions for us, including Xcaret, a private tour to Tulum, and an exciting visit to Selvatica (awesome). He was available to us the entire stay and ensured that all went smoothly. The property is beautiful and the restaurants are all outstanding. Had a wonderful New Year's Eve party that ended with fireworks. Resort is enormous, which may be a negative to some, as a shuttle is almost required to get to and from the beach and lobby. I prefer large, but walkable resorts, however overall, considering the service and beauty of the grounds, the Fairmont Mayakabo is a tremendous choice.
"Still a Great Property After 10 Years. Bravo Farimont!"
Good as always. We don't like the paint job at Las Brisas or La Laguna. To carribean and not Mexican feeling anymore. We like the changes to El Puerto though from a design standpoint. The rooms need a Bose radio in each like they used to. We asked for one, so no big deal, but for future reference. Some of the drinks were not made correctly at the beach pool bar. All food was perfect. It was our 6th stay since 2007 after Wilma hit Cancun.
"Second year in a row - food is much better this year"
Overall a great resort- amazing jungle/beach setting. Service is great - people try to relate on a very personal level. The quality of the food is better than when we went last year. We took two dinners over at the Rosewood on the same Mayakoba property - Casa De Lago and Agave Azul - Agave Azul was good, Casa De Lago was great. We took one side trip to Tulum and Dos Ojos centotes - very well worth it. Things that could be improved: a) the beds are not that comfortable for a high end resort - most hotels have really great beds now, so it is surprising the beds were not super comfortable, b) the bikes - you mainly get around via walking, running, golf cart, or biking. Most of the bikes are in terrible condition, there are not enough to go around, and they are not equally distributed around the property, c) drink and food service at the beach was consistently good, but was very inconsistent at the island pools. Overall, I would say go - it has been a magical experience for us - this year it was even better.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM