El hotel no es lo que era hace un par de años más su ubicación es extraordinaria. No resulté tan gratamente sorprendido esta ocasión.Comment of D. Oscar Eduardo , Mexico the 2016-05-14
"Perfect Combination of Luxury and Nature"
My husband, our two sons and I recently visited the Fairmont Mayakoba. I must say, I can highly recommend the resort! We had a relaxing but yet active vacation amongst beautiful lagoons, mangroves and the Caribbean Sea. The service at the resort was outstanding. From the food and beverage staff to the golf cart drivers, everyone made sure to take great care of us. The two people that went out of their way for us, however, were our Butler Kevin and his Manager Julia. From reservations to treats in our room, those two truly made our stay unforgettable. I highly recommend booking a room in the beach area. There are rooms that are less pricey than the ones beach front, but are still just a few steps from the beach. And you will also have a beautiful few of the lagoon and much more privacy the beach front. You also must take the ferry tour though the canals. It is breathtaking. If you love nature, great service and just a touch of luxury, the Fairmont Mayakoba will be the perfect place for you!
"Fantastic Family Friendly Facility"
We stayed at the Fairmont Mayakoba over spring break with our family of 5. It was just what we needed. We all enjoyed the pools,beaches,bicycles,nature trail and lagoon ride. The adult spa is heavenly. We were treated to a tour of the kitchen facilities and a private lunch with Chef Eric de Maeyer. What can we say but...FANTASTIC! Chef you made us feel special and welcome as if we were guests in your home. We would definitely recommend this resort to families with children or without for that matter.
"Peaceful (not quiet, though). Spread out. Great service. Raccoon looking things runnin' around!"
Here for three nights for a conference. My room, 613, was unremarkable. I noticed when I entered that my bathroom screen was torn from the window and the window latch broken. I immediately requested it fixed and it was fixed quickly. My room looked across a lagoon at a wall with AC units humming constantly - that's why it wasn't quiet. I also ordered coffee two of the morning and the first day the coffee was delicious and the second day it was weak and thin. Odd. All that said, this is a nice place. People very friendly and helpful. And every meal I ate was with the conference and each one was truly delicious. Really good. I'd return.
"Pretty Awesome Family Vacation"
We spent 6 days here with our 6 and 10 year old kids. After a hectic car rental experience, the resort was a welcome breath of calmness, beauty, and competence. Staff are smart and attentive, the place is beautiful, and the food was very good. Alberto M. was always just a text away to help us with anything we needed, including dinner reservations and advice on where and when to go near by. We are well, played, relaxed, and wished we had one or two more days to enjoy the resort and all the stuff there is to do near by.
"Family Trip with College Age Daughters"
My husband, twin daughters, 20 year old friend and I recently visited the Fairmont Mayakoba for 5 nights during the third week of April. Despite two days of rain - always a bummer on a tropical vacation - we all agreed that we had a lovely visit. The resort was booked to capacity the first three nights of our stay with a large group there to celebrate the Passover Holiday. The pool area was very full with many people "reserving" chairs quite early in the morning and then showing up much later in the day if at all. Frustrating for guests who were walking around looking for a chaise and faced with lots of chairs covered with towels and a magazine but no one actually using them. That being said, if you did get a chair, the adult pool area was lovely. Be warned - this is a very family friendly resort. There are a million children and as my 20 year old reminded me "Mom - we aren't kids anymore and there are so many kids here..." Guess it's time to look at more adult oriented resorts! We split our time between the beach and the pool but usually ended up at the adult pool most afternoons. We upgraded to two beach area casitas. I'm glad we did this as this area seemed less congested and crowded than the other parts of the resort. Lots of wildlife and bird sounds to listen to - even if you don't want to! As always, there are those guests who seem to have no idea how to behave at a resort/hotel. Loud talking and yelling late at night, families with children who seemed to think it was appropriate to yell back and forth to a toddler at 8 in the morning but the hotel staff was super attentive when we mentioned a noise issue with our neighbors and relocated that group and blocked the connecting room for the rest of our stay. THANK YOU. Rooms were spacious and neatly cleaned each day. Lots of towels and a big bathroom. The girls had a large casita with two queen beds. Good space for the three of them but no storage for unpacking suitcases. FOOD - We had great food during our stay. Especially delicious was the guacamole made table side in many of the restaurants and the fruit plate at breakfast each morning was beyond compare. My daughters are vegans and every server and restaurant was quick to note their "food allergies" to dairy and egg and make suggestions and modifications to the menu. The staff at the beachside restaurant Las Brisas went out of their way to make the girls roasted veggie tacos and the chef came to our table one night to go over vegan options. If you have dietary restrictions - they will definitely accommodate you at the Fairmont. I was very appreciative of their efforts. BUTLER - Alberto worked with us during our stay and he was amazing. Always making sure we had everything we needed, handling our dinner reservations including one night at Saffron at Banyan Tree (go!) and a night out in Playa del Carmen. He also booked us on a great snorkel trip and handled our noisy neighbor issue with professionalism. What a wonderful addition to the staff at the resort - though I must say I felt everyone to be helpful, courteous and more than willing to go out of their way to meet your needs and provide top notch service. I would say that my VERY GOOD rating is more based on the fact that there were LOTS of children at the resort and I wished I had chosen something less "family friendly" for my group. The rain certainly put a damper on our warm weather vacation (though we did our snorkel trip in the rain and had fun and had massages at the excellent spa on the second rainy day). I would give excellent ratings to the staff and service as well as to the food and drink. All in all I think any traveler would have a lovely stay at this resort.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM