El hotel no es lo que era hace un par de años más su ubicación es extraordinaria. No resulté tan gratamente sorprendido esta ocasión.Comment of D. Oscar Eduardo , Mexico the 2016-05-14
Spent a week here celebrating my wife's birthday with our two kids, ages 1 & 4. We were blown away at how beautiful the resort was. We stayed in the main building and our room was well kept and appointed. We were most impressed by the friendliness of the staff and how they made sure we were taken care of whether on the beach, pool or at the restaurants. We really liked the fact that since the resort was so spread out, it was never crowded and their was plenty of space to find seating at the beach/pool. We did the all inclusive meal/drink plan and was so glad we did. Every meal we had was excellent and loved the variety of choices along with the breakfast buffet. The beach was beautiful, the pools were incredible and everything was very, very kid friendly. We would highly recommend staying here and will definitely be back.
I'm wrapping up a conference here at the resort- my first time down to the area. The resort is very nice- great facilities. Rooms are villa style, spread out with nice views. Room finishings are nice- well appointed. Service is fantastic. I look forward to coming back with the family soon.
Quite a location, our Casita(811) was facing a river which could have been a mini Amazon. 50 Feet in the other direction was the beach. Service was tremendous and the food everywhere was great. This is not your typical AI vacation. The mangroves and then the jungle give it a decidedly different feel. All the pools and the beach were great and the shuttle service thru the resort is very fast. I would suggest the boat tour as it is a wonderful experience. Shout out to Alberto, our butler in charge, and all the staff. There are 400 plus rooms but the resort never felt crowded. l suggest a trip into Playa to eat at a few of the local taco joints. Tasty!
"Service is second to none!"
My family and I had the pleasure of staying here over this past Thanksgiving and had one of the most memorable trips ever! Fortunately, the weather was picture perfect which definitely made the experience even better. My amazing parents upgraded my room to an on-the-beach casita which was absolutely magical! But what really set this place apart from other hotels is the service. We were lucky to have the Ricardo-Oscar team as our butler service throughout the length of our stay. The thing I love about Ricardo is that you always felt that you were in good hands and he is ALWAYS reachable. My partner and I are not big on having butler service (perhaps we think it's a bit bougie for our type of travel) but Ricardo made us feel right at home. It was great knowing that he was only a text away especially having a one-year-old with us. Ricardo also was not overbearing - he checked in with us at the most appropriate moments, i.e. after breakfast and somehow showed up at the moments when we needed him most (giving us a private ride to/from beach and restaurants on the other side of the property). He is also completely genuine, honest and just an all around nice guy. Further, the rest of the staff on the property was an A+. There service was definitely "customer-first" and they're always aiming to please. This becomes more apparent when you venture to the other Mayakoba properties (i.e. Rosewood - where we thought our dinner service was SUB-PAR and wanted to get to back to the Fairmont ASAP). One thing not to the miss is the private boat ride around the property. The property is absolutely gorgeous. If you do go and have a room with a butler, we could not recommend Ricardo more!
"Very friendly and helpful staff"
We stayed as a couple but there were a lot of families as well. The real stars here are the staff - always smiling and nothing too much trouble. It was our wedding anniversary while we were staying and David our butler arranged for two hearts made of red rose petals to be put on the bed when we got back from dinner. Sylvia the customer relations manager also couldn't have been more helpful. Room 810 overlooking the mangrove waterways was wonderful- extremely quiet with lots of wildlife and a plunge pool on the roof terrace.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM