El hotel no es lo que era hace un par de años más su ubicación es extraordinaria. No resulté tan gratamente sorprendido esta ocasión.Comment of D. Oscar Eduardo , Mexico the 2016-05-14
Staff was outstanding. The atmosphere be it the wild life, the views, and the tranquility were all top notch. Beautiful beach area. I would highly recommend this property. If you are a golfer, even more so. It is a stop for a 2016 PGA event in November.
"beautiful property & a great experience"
The property is lovely - the rooms, the grounds, the pool areas, etc. The staff was very friendly and helpful. Housekeeping service was excellent. The best surprise was the quality of the food on property - don't miss the breakfast buffet!
"Exceptional Customer Service- my best holiday ever!"
This hotel offers an exceptional experience. The location is to " die for" and amenities excellent. Most rooms are situated amongst tropical greenery and it is just amazing to either wander around the site, take the electric buggy or even the electric water taxis to fully explore the wildlife and the beauty of the site. There is also a Spanish craft village and chapel to visit- especially on farmers market day. The choice of food, daytime locations and sports facilities (including a PGA golf course!) is excellent. But what really made it special for us were the staff. They went beyond anything we have ever experienced- even in a Fairmont Hotel. The whole ethos of the hotel is to care for its guests and make their stay memorable. It was worth the long journey to get there from the UK- but I can only say that I am looking forward to my next visit as soon as possible.
"Lovely hotel with the best beach ever!"
This place is one of the best designed and planned properties, I have ever visited. The casual chick environment makes your experience laid back and relaxing with a touch of elegance. The place is very friendly, however the staff is not as skilled or attentive as in other Mayakoba locations. If you are looking for an easy going, no fuss, high quality holiday, visit this hotel. The kitchen is outstanding in every restaurant of the property. The beach is absolutely stunning. I lovely spot, it's worth your visit.
"Complete luxury and relaxation at Fairmont Mayakoba"
We had an amazing stay at the resort Oct 7-10. The staff went above and beyond to make our stay memorable. Upon arrival, the wonderful Linda at the front desk told us of an upgrade to our room - a beach area casita with butler. The room was fantastic - we loved being located near the beach (which is heaven itself) and had a chance to dine at Las Brisas more frequently. Chef Eric and his team made our dining experience one to remember. Every meal was delicious, and the Chef made time to visit us at our table and spoiled us with wonderful food presentations sent to our room. We were surprised and delighted with champagne and strawberries, a cheese plate, sweets, etc. on separate occasions. The bartending staff and the hand-crafted cocktails are a wonderful element within the restaurants. We visited with Sheila at the Lobby Lounge every evening - it was the perfect way to start the night and she prepared something new and delicious for us to drink each time. This was our third stay and we adore this resort. The facilities, pools, beach are all impeccable, but the staff really makes this place special. Everyone from housekeeping services (who surprised us with a huge bouquet of fresh flowers in the room!) to front desk to bell staff to facilities staff to food service staff - there wasn't a single person that wasn't smiling, friendly, and willing to assist. We are planning to return in the spring with additional family and friends - we know they will all love a vacation at the Fairmont Mayakoba!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM