El hotel no es lo que era hace un par de años más su ubicación es extraordinaria. No resulté tan gratamente sorprendido esta ocasión.Comment of D. Oscar Eduardo , Mexico the 2016-05-14
"Something of a Movie"
For me, what sets a hotel apart is the service. Anyone can own a beautiful property, but to offer consistent high standards is challenging and rare to find. You will not be disappointed here. Every colleague we came across was genuine and friendly, welcoming us with their warm smiles. Hats off to the management who have done an outstanding job with their incredible staff. I would like to recognize Jorge at check in. He was a true professional in every sense and accommodated every request with care and precision. He would address me by name each interaction. Jorge also arranged a birthday amenity for me, which was so appreciated. Linda, at reception, was another star who went above and beyond to help us. We had booked a third party tour that was supposed to pick us up at the hotel. They were very late, which caused us to worry that we would miss the tour. With several unsuccessful attempts to contact them, we figured that the tour would inevitably not happen. Fortunately for us, Linda was on duty and sought to contact the company, who was able to reach the driver and confirm the pick up. Linda saved our vacation-thank you for turning this moment into a memory for us! The facilities are beautiful and in excellent condition. One can spend their entire vacation at the resort without leaving. From the kid's Discovery Club, to dining at one of many restaurants, or relaxing at the beach, there is something for everyone. Truly, staying at the Fairmont Mayakoba was something of a movie and by far, the best stay I have had yet!
" Can't wait to get back ...."
A great property with impeccable service and amenities. The menu at the restaurants was always varied and food cooked and presented beautifully. The beach was great and all the staff super friendly and couldn't do enough. I hope to get back to the Fairmont Mayakoba later this year!!
"Wonderful stay in luxury"
The resort itself is the vacation! We had a beautiful casita with one of the most amazing bathrooms ever. The staff was so amazing that they made the trip even better. We enjoyed chatting with everyone of them in the golf carts that take you around the expansive resort. Do not miss taking the boat ride around the canals and have them show you the cenote (sink holes). Kids will enjoy the many pool slides and there are adult only pools as well.
Fantastic resort with unbelievable service. Couldn't have asked for more helpful/friendly/kind and gracious staff. We enjoyed the pool, beach, golf, spa, taxi into Playa for lunch and shopping and a Jungle Maya tour.
My best friend and I just came back from the Fairmont Mayakoba resort. It was my third stay at the property and it was even more amazing than the two previous times (didn't even think it was possible!). First of all, for this vacation, we had chosen a Beach Area Casita. It was such an amazing location for two girls who love the beach so much. The room was perfect and the view of the lagoon was so peaceful. We loved it! That particular room came with the service of a butler. I really want to highlight how amazing David Lozano has been to us! Even before we got to the property, he wrote to make sure that every aspect of our trip was taken care of. He took care of all the reservations, sent us a list of available activities and suggested things we might like to do. Upon arrival, we found out that he had waited for us, even if his shift was over, to greet us in person (our flight was 2 hours late). We really appreciated that gesture. When we got to our room, he even had planned Sia music to play for us while he explained how everything worked (my friend and I are big Sia fans). It was very sweet! Throughout our stay, he texted us every morning to know if we needed anything, to make sure our stay was as perfect as it could be, and even took care of printing our boarding passes the day before our flight home. David was amazing and we really want to thank him for everything that he's done for us! He made our stay at the Fairmont Mayakoba truly magical! As always, the food at the resort was simply AMAZING. It was exquisite. The service, from the cart drivers to the bartenders, to the waiters to the employees on the beach in charge of the activities, was simply perfect! Thank you to all the staff! We had a dream vacation! We'll be back for sure! David, we will miss you!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM