El hotel no es lo que era hace un par de años más su ubicación es extraordinaria. No resulté tan gratamente sorprendido esta ocasión.Comment of D. Oscar Eduardo , Mexico the 2016-05-14
This is beautiful hotel to reconnect with friends, relax, eat great food and enjoy spectacular beach front accommodations and amenities. We stayed in Casita 907 and our butlers Alberto & David took amazing care of us. They were always available and proactively ensured we had everything we needed. Exec Chef Eric de Maeyer went out of his way to provide special dishes to ensure our birthday celebrations were exactly to our expectations. In short, we were made to feel special and part of the Mayakoba family! I would recommend this hotel to anyone looking for a 5 star hotel and dining experience.
"Anniversary get away"
We really enjoyed our stay at the Mayakoba.We started our stay in a casita room the had a balcony over the lagoon.The room was really nice and I got an amazing deal from the net.This room goes for 5 hundred a night I found a deal for 5 nights for 260 a night including a buffet breakfast.The food at all the Fairmonts is top notch,including the free breakfast that is served till 11:30.My husband surprised me with a room upgrade.We had our own pool and a super butler named Antonio,the room was even larger,we had a view of the pool bar and ocean from our private rooftop pool.Also check out the spa,the massage therapists Guadalupe and Laura are among the best.This resort is huge,originally we were in the 200's which was a long walk to the beach,our upgrade to the 800's was very close to the beach.The Fairmont has shuttle service via long golf carts to help get around,also you can grab a 🚴 bike,but they were at times difficult to come by.Be prepared to gain some weight,The food is that great!Last but not least a special thanks to Penelope who checked us in and helped with the upgrade
this turned out to be a fantastic family time for the 13 of us that includes our 6 grandchildren ages 11/9/8/6/3/and 9 months). the property is beautiful and the pools (7 total) and 2 really good ones for the kids. beach is just OK as the seaweed was particularly onerous during our stay. the staff was MORE than great in helping to make this a memorable birthday. two staff members in particular in food/beverage need to be SINGLED OUT!!! Citlali de Paz was the hostess at El Puerto the nite of our party and she did so much to insure that our birthday celebration was GREAT!! and our server that nite (and other nites also) was Baruc San Juan and he was amazing. these people contribute so much to the 5 STAR rating that the FAIRMONT hotel enjoys. and one other person that has been great since we have returned home....Sylvia Luevano. she has been in communication with us numerous times to return an earring that we lost in the hotel lobby on the last day of our stay. she has been a BIG help.
We stayed here for four nights with our two four year olds after starting our vacation in Cancun at our time share at the Westin Lagunamar. Let me just compare and contrast the experiences for you to show the specialness of the Fairmont property. The only thing that Cancun won on was the beach. Don't come to the Fairmont if all you want is the beautiful beach and water that you see in all the website pics. That may be the case during the summer, but in March, the water was very choppy and there was tons of seaweed, which smelled. The beach was also eroding in places. This may just be a time of year thing, but you should be forewarned. On everything else, the Fairmont was a dream. Fabulous food and service. We didn't have one bad meal there. Our breakfasts were included and everything on the buffet was top-notch, right down to fresh squeezed juices. Our kids (twin 4-year-olds) absolutely loved the Kids Club and the water slide. Ricardo, the life guard, was wonderful with our kids on the water slide and truly looked out for them and bonded with them with his wonderful sense of humor. Regarding the Kids Club, you get three free hours a day in the kids club per child, which meant that we had three kid-free dinners while they were so entertained with crafts, dinner and movies in the evening. The final day, they wanted to go the the kids club right after breakfast, and stayed there for 12 hours. We kept coming back asking them if they wanted to go for a swim with us and they kept refusing. We paid a small fee but it was worth it. The staff has full activities planned each day and they were warm and welcoming. A wonderful value. The canals and vegetation make for a unique beach vacation. I have to say that I had forgotten how strong the sun is in Mexico, and one of my 4 year olds is extremely fair. She burned in Cancun, and it was a relief to get some shade at the Fairmont. There is a LOT more shade here if you are similarly pasty and need some protection. Everything else was wonderful. They had a street food festival on the lawn one night with Mexican music which was fun, there are tons of kids around to play with, and they have bikes, kayaks, etc. to get around. I can't recommend this place more highly. A truly wonderful experience.
"Another Amazing Stay!"
My husband and I took our fourth trip this winter to The Fairmont Mayakoba this past week. And, We will be back again soon! To anyone reading this, if you are wanting the perfection family vacation, Fairmont Mayakoba is it! Nowhere else is as warm, welcoming, accommodating, and well prepared for the task of creating the perfect, luxury family vacation experience. Between the beautiful beach, relaxing pools, terrific restaurants, exquisite El Cameleon golf, kids club activities, nature tours, boat tours, el pueblito and sensational staff, you cannot go wrong here!!! We had the pleasure of staying in one of the newly renovated Casitas. The new renovations are beautiful! The property, as always, is beautifully maintained, and is a perfect example of an exquisite use of land. This trip had a few new elements that we greatly enjoyed. 1) there were multiple outlets open for breakfast! Each had a unique flair and experience. Breakfast at Brisas was a real treat! 2) there were several dinner events that included live music. These were very enjoyable with great food and drink and entertainment! This property is full of unsung heroes who uphold service standards that should make Fairmont incredibly proud. To name a few... Jorge at the front desk who makes sure our stats are perfect from start to finish! Christina at the concierge desk who makes sure all of our special requests are handled beautifully! Irwin and Sharon at the Laguna pool who make sure that every afternoon is wonderfully relaxing! Gustavo at LaLaguna Restaurant who is one of the warmest and welcoming servers that a restaurant could possibly hope to hire! Noemi the hostess at Lalaguna! Housekeepers Mario and Noemi who keep our casita as a beautiful home! And Gerson, the bellman who, keeps my husband encouraged about his golf game, as well as arranges for transportation for our daily adventures! 21 nights have been spent at the Fairmont Mayakoba to date in 2017, and we look forward to many more! Thank you, thank you to this amazing team for brightening our winter!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM