The hotel was beautiful, the staff friendly, knowledgeable and friendly. The room was very nice and the pool area was beautiful and the perfect place to spend any part of the day. I am glad we stayed here and will be coming back for sure!Comment of W. Christie , United States the 2016-07-01
A great stay, for a great price. Not the best Fairmont hotel in the world but most definitely the best for the money. Great complimentary shuttle service to the nearby shops and beaches and Santa Ana airport, where you can pick up transfers to Disneyland and further afield.Comment of L. Vanessa , United Kingdom the 2015-02-03
The rooms smell musky. The air is kind of heavy. Almost feels like an old folks home. Also beware, this place charges $11/ day for sloooooooooowwwwww wifi. If you want full speed, they want $21/ day. Absolutely ridiculous.
This was the second time I stayed here and the expectations were met and exceeded. From the friendly staff to the atmosphere of the premises it was inviting. Very comfortable rooms and bed. The cleaning staff did phenomenal. I enjoyed the fitness center also. Definitely would recommend.
"Perfect base for visiting Newport Beach & Southern California"
Friendly and knowledgeable staff who helped us with so many things : finding the most amazing bakery for a relatives Birthday cake, the best local eateries for brunch, our way to Disneyland and so on. Valet parking for the hire car we collected at the hotel and dropped back at LAX made the in and out really easy. Nice pool area and well equipped gym with water, chilled flannels and ice water on tap. The pool has family / group areas with your own fridge, table and beds facing the pool - really nice idea for couples or small groups to enjoy.As we were visiting relatives we only ate once in the hotel during our week there -this was a very good cold buffet breakfast. Beds were lovely, very comfortable, bathroom had a cute tub and very good shower and lots of toiletries and supersize fluffy white towels. Highly recommended. Our room overlooked the pool and the hotel is also quite close to John Wayne airport but we were not bothered by the noise and the airport closes at night
"Business and pleasure"
Convenient to the airport excellent Services close to San Diego worth the extra miles because of the coast. It is about 1 hour and 20 minutes to Camp Pendleton or northern part of San Diego also it is in Anaheim that means Disneyland is convenient for a Taurus I highly recommend the location Long Beach the hotel staff I would definitely stay there again in a heartbeat
"a lot of work to do"
first let me say that I had a hamburger in the restaurant wrapped in lettuce that was delicious. now to the work 1. heater in room did not work, when I called down to the front desk, they offered me a blanket. 2. shaving mirror in the bathroom was loose and could not use it, I tried tightening myself but couldn't 3. the cold water in the bathroom faucet barely functioned. light slow stream. 4. the people down the hall ordered room service, the service table and dishes were in the hall from 6pm to 7am the next morning. the rooms look good but don't function.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM