of TripAdvisor Travelers recommend this hotel
"A beautiful hotel with a History"
Our wonderful experience beings even prior to our arrival. We had trouble booking the ERA and the Happy Circle tickets over in our hometown. Hence, we tried calling the concerige and asked if they could help to purchase tickets on their end. Surprising they offered without any hesitation. They even went out of the way to took a cab down to purchase the Happy Circle tickets for us as it was not available online! Needless to say, we were given a warm welcome upon our arrival. Joyce who greeted us at the lobby escorted us to the 9th floor for check in. The Fairmont Gold manager Diane assisted us for our check in and showed us personally to the rooms. As we had stated that we will be celebrating our two boys birthday, the Fairmont Gold team had decorated the room with balloons and even cakes and treats for them. You can imagined the joy on their faces. Room size was big and spacious. Excellent location walkable to the Bund area and shopping belt just down the road. But what really stands out from this hotel is really the service of the staffs. They are indeed the Gem of the hotel! Special thanks to Calara from the concerige who help to arrange for our ERA tickets, Joyce who make us feels so welcome on our arrival and Diane and team of Fairmont Gold colleagues who make our stay all so enjoyable and not forgetting all the rest of the hotel staffs that had cross our path. Service was truly impeccable and we will be back soon!
"Stunning Hotel with Amazing Staff"
What a beautiful hotel! I travelled with my partner to the Fairmont Peace and was met with their wonderful team. They booked us restaurants and found the best bars in Shanghai. Overall it was a the service was impeccable especially Harrison who went above and beyond to make our stay. The only thing that I could fault was the breakfast - could improve on this
From the moment we stepped into the hotel they could not have been more helpful. They gave us our room early and it was more than we expected. The staff were very attentive and helpful. We enjoyed the executive lounge, which was superb with the staff being very attentive. We sat in the bar for a couple of hours enjoying the jazz band. Well worth the trip and we will return next time in Shanghai. A fantastic end to our holiday.
"Profoundly historic sight near the Bund in Shanghai"
Incredibly historic building with beautiful circular lobby area. The bar welcomes the longest running jazz band in the world - and offers a perfectly made Old Fashioned. Perfect for a sight seeing tour and brief respite from the city. Something not to miss while in Shanghai.
"Fantastic Hotel with a fantastic Duty Manager, Mott Harrison!"
We stayed here from the 9th - 11th of March 2017. This was by far the most moving experience for my husband and I. We would like to personally thank the Duty Manager, Mott Harrison for his immediate actions during our time of distress. I don't know of another Duty Manager who would jump into a taxi at 12:30 am to help us get back from where we were stranded for over 2 hours, with no taxi and no one who could understand English! He didn't just try to organize a car for us, because of the trouble we were having with the language, he actually got into a Taxi himself to bring us back to the hotel safely! If you wish to stay at a Luxury Hotel, that genuinely cares for its guests, and not just for the sake of hospitality, I would recommend you to book into this hotel and look no further! It comes steeped with history, lovely rooms, great hospitality, a wonderful view of the skyline but most importantly, meet Mott Harrison, a Duty manager who doesn't hesitate to go out of his way to simply help you in a foreign land! I must also mention the lovely birthday celebrations I had with Winnie and Bill, who brought us a lovely little cake and even participated in our celebrations! Thank you both very much!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:30 AM
According to the latest related regulations of Shanghai Government, please be advised that all smoking-room type will no longer exist from 1 March 2017.