of TripAdvisor Travelers recommend this hotel
"Improvement in service but very significant occupational health and safety issues "
As a medical specialist I am often a client of properties offering both convenience, excellent accommodation and importantly exemplary customer service. I had previously stayed at this hotel and was a bit aggrieved and they were particularly kind and waived the fee. It was indeed a very kind and very much unexpected gesture. I returned and stayed for 7 nights and the staff especially at the restaurant were wonderful and I shall be writing to Mr S Zoghbi to particularly highlight the service of a number of key individuals who deserve to be commended. But unfortunately the stay seems to always have quality control issues which make me wonder about the overall attentiveness of the establishment to guest comfort and safety. At a supposed esteemed higher end property you'd expect the guest's needs to be a paramount. However it seems that this is commonly a secondary consideration. It starts from the security staff at the front gates who were occasionally either insolent and had a harassing approach. Or alternatively they adopted a selective approach with whom they 'searched' and I appreciate times are rather unstable at present but there must be a certain etiquette with guests- clearly Fairmont management doesn't emphasize this at all with their hired security personnel and I realize they are a bird party but nonetheless it reflects poorly. There in addition was a significant event during the last night of my stay-launch of a new tv channel- caused major disruption during the later part of my stay. During the preparatory phases there were workmen using heavy duty machinery such as saws in addition to electrical wires on the floor with no consideration of basic OH&S principles. I had to negotiate through all of this - I nearly tripped twice on cables and was covered with wood shavings!! All of his was in common areas in the lobby where there is access and egress of guests. What was particularly perplexing was there was no demarcation between 'work' areas and accessible safe areas- a source of potentially public litigation liability. I mentioned this twice and received the classical perfunctory acknowledgement with no real action taken. On the night of the function of course the guests were an absolute secondary consideration given the attendance of celebrities. No attempt was made to usher their paying guests. No signs were provided to allow access to the rooms- not one single sign. I had to wonder through private function rooms and struggle to find a way back to my room. And I demanded that I'm escorted back. This was after standard harassment by the gate security who berated me for not using the main entrance! And I was told by director of rooms Tamer that I was supposed to have explanatory notes left to assist. Nothing was left at all in the rooms and we proceeded to have a vocal altercation. It is very disappointing that simple access to the rooms can't be facilitated and that it seemedmore like a literal obstacle course. I had discussed with the Food and Beverage manager (who is a real gentleman ) Joerg the possibility of an International surgical conference here later this year but I think I'll have to reconsider because I'd hate fellow surgeons experiencing his level of disorder. On a positive note the rooms are great. They are spacious and clean and the housekeeping and restaurant staff and very attentive and I'd consider them a very valuable asset to the property. I sincerely hope this feedback is taken into consideration and acted upon
"First Class Experience in Cairo"
My wife and I ended our trip in Egypt with a night at the Fairmont Towers. I can easily say it was a wonderful way to finish our trip. The hotel is palatial, with something like 15 restaurants within it. We got the signature room, which truly was luxurious, from the king size bed to the extravagant washroom. Room service was quick and the food we ordered amazing. Customer service was fantastic at every phase. If you're going to Egypt, I would highly recommend finishing your trip at the Fairmont Towers. It's a wonderful way to relax before your flight home.
"Very nice bathrooms"
The washroom was huge and very good bed and pillows, firts hotel experience in Egypt, just got some confusions with thr booking but staff had to compromise. I love the breakfast buffet they have variety of choices!
Yes it was only overnight, but the hotel was to my expectation!! will organized with very huge space whether in the lobby or the room. Staff was very helpful. I like the location as its not very near to the noise of airport and away for the city crowed if this is an issue during the stay. I really recommend it if you are planning for short stay and you want to be between the center of Cairo and the airport.
What a stunning hotel. Huge, gorgeous room, every imaginable amenity, walk in shower and massive tub. Due to time constraints was unable to dine at the restaurants, but the bar and service were fantastic. We will stay again on our next trip to Egypt - absolutely perfect.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM