of TripAdvisor Travelers recommend this hotel
"Not really an opinion .... Not that bad not that good"
Friendly Staff but only one person at the reception. Nobody behind the Hilton Honors Sign. Tiresome Check-In procedure. The hotel was a Fiesta Americana before and it is still a construction site, practically. I got a Suite Upgrade after insisting (Diamond Member). They are renovating one wing and will make a Garden Inn out of it. Not even one welcome amenity for Top Tier Member !!! Kind of Poor ! Big spacious Suite. (753). Strange furniture and colors but what the heck Looks like an IKEA showroom. Executive Lounge closed ! They gave me a Tequila and some wine at the restaurant. As well very fabulous tacos ! That saved you from 3 points :) At least they are trying and do care. Breakfast really good, nobody at the breakfast room. So I had like 5 waiters just for me. Okay. Good selection of Mexican food. Really good. Compliments to the kitchen. Overall a 3-4 star hotel. Mariano was very helpful. If you are not going to Mexico for business this is not your first choice. Santa Fé is at least one hour away from the next metro station. Traffic jam is common. Look it up on the map. Cabs will charge you 500 pesos to the centre.About 25 us or more. This is the new financial centre of the capital. But nothing cultural or spiritual to do. You can go shopping at 3 sterile malls or have a Sushi at another sterile synthetic location. Nothing to do with the real Mexico :) . Anyway, the bed was good, the sleep was fantastic and no noise at all. Wifi was fast. Would I come back ' Maybe not ....Only at a good price
I reached out 2 weeks prior to arrival and request a car service. They arranged the car and had excellent follow up the day before arrival. I had a package delivered and they promptly gave me my package. I needed a ride to my appointment which they arranged. Excellent staff and service. Beautiful clean rooms. Raphael was excellent.
"Mexico City Santa Fe Area"
The hotel has all major accommodations you may want, the service is great from from desk until your room service! Wifi works great Only problem glass elevators! Freak me out! Close to all major companies in the area and shopping malls.
"Nice Renovation of a Unique Hotel"
I stayed at this hotel for work this past week, and I was overall very pleased with my stay. The hotel used to be called Fiesta Americana, and it is admittedly a strange-looking edifice, presumably constructed in the mid- to late 1970s with aspirations of being a "hotel of the future." Nonetheless, the hotel's renovation has been tastefully executed (and is still in process), and the staff have been trained to deliver a high level of customer service. Will likely return when I am back in CDMX Santa Fe.
El hotel es muy cómodo, la habitación muy amplia y la alberca climatizada. El personal es muy amable y te comentan sobre aspectos de servicio y opciones que puedes hacer en el mismo. Esta muy cerca de expo Bancomer y de otros centros comerciales.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM