"Wonderful Resort, Amazing People!"
The resort itself is beautiful, but what stood out the most here is the staff. Kind, fun and welcoming, they really made our stay fantastic. My family always takes a cruise and this year I suggested somewhere on land. This place blows any cruise we've ever been on out of the water- from the beautiful rooms, access to the beach to available activities like beach volleyball, soccer, ping-pong, horse back riding, poker, tennis, etc. I had the best tennis lesson ever with their tennis pro Eddy. He is a class act, incredible tennis coach and upstanding person. I wish I had more time there I would have taken a lesson every day! Other amazing staff members who deserve recognition for their stellar service- Pamela, Ross and Miguel. Thank you for making our family trip so memorable!
"Birthday vacation "
My family and I stayed at this amazing resort in the excellence club side. My boyfriend and I had one room while my parents had another and we've frequently traveled many differed places in the world and this was by far the best service we have ever had. I just want to give a HUGE thank you to our building butler Diego and Jaqueline at the front desk also to Mario. Jorge at the excellence club bar, Nuvell in Room Service, and last but most certainly not least Alejandra, Angel, Guadalupe, and Alan over at the excellence club beach area You all truly made our stay and birthday trip everything we could've dreamed of and more nothing but smiles and good times I hope to see each of you when we return to this A+++ resort thank you everyone at finest for a wonderful 25th birthday celebration from the Jones/Sagan family !
As a well travelled person who doesn't post much on Tripadvisor unless it's well deserved this hotel is certainly a 10 out of 10, service upon arrival was excellent and throughout entire stay (1 week in total). All inclusive stay for the first time and wow! Just wow, I don't think I ever want to go a another way for value for money. Absolute stunning hotel, well presented, very accomodating resort and overall extremely happy of the choice to stay here. A big thanks to Carlos the bar man great service throughout our whole stay absolute champ! Would recommend this resort to anyone looking at Cancun.
Not sure I could fault much.... Stayed 11 nights, started in a swim up,room which was lovely.... and I do honest mean that however we decided half way through to upgrade to a duplex. Picture when booking don't give it justice, we asked to see one before upgrading. Definitely worth it, mostly to tan your butt in privacy ha! View awesome too. Best bit of the stay is the staff, all so attentive and polite, was only in finest rather than excellence club which is definitely enough. Beach staff put towels on Same bed daily for us, Lewis and his dad brought the same drinks all the time without even needing to ask. It was fantastic... beach lovely and relative peaceful if out of season. resturants were great on the whole and for all inclusive I would go as far as brilliant, they attempt fine dining and almost succeed, but you do have to think you are not paying a bill at the end. Bars great too but cocktails very syrupy, but some like that.... you can drink as much as you want and eat continuously...... even room service is included 24/7... brilliant. In room even has a cupboard to put plates when you finish to get it out of the room. All in all I would definitely recommend this place awesome holiday and will return very soon!
Stunning hotel, gorgeous room with jacuzzi & balcony. Well stocked mini bar, with snacks, and a cupboard full of full size vodka, Whisky, tequila & red wine. Staff are amazing, so friendly and welcoming, and not just so they get a tip. They really are the making of this hotel. Antonio who works around the pool is a little gem, and a credit to the hotel. The food is to die for, absolutely stunning. The teppanyaki restaurant was great, the chef amazing, made a fab night out for us. We had such an amazing time, really didn't want to come home, will definitely return. If you are thinking of booking, don't think, DO! You won't regret x
Credit cards accepted by the hotel: Visa - MasterCard - American Express
Check-in: 3:00 PM , Check-out: 12:00 PM