of TripAdvisor Travelers recommend this hotel
"Nice hotel but terrible service"
We've just been at the Grand Noble in Xi'an & the staff there leave the Four Points for dead in their training & hence service. Room had a wet stain in it. TV needed staff on the first 2 days to get it working. Aircon was turned off in all rooms so they were hot & stuffy. Bar service was so slow & unprofessional. Getting a pizza in house was hard work. Top sheet on our bed was never tucked in properly on 4 consecutive nights. Steak baguette & chips turned up in our room from room service under glad wrap instead of a metal lid which made the food soggy & it was cold. I'm typing this & perspiring in bed & yes the hotel has been advised. No more Sheratons for us. Oh & the safe was faulty in arriving..
"Nice rooms, comfortable bed."
Recently spent 4 nights while presenting at a conference. The rooms are good sized and the bed is nice and soft unlike many other hotels I've stayed in while visiting China. The only problem was with the air conditioning in the room. The thermostat was locked and could not be changed so it was warmer than I would have liked. I reported this to the front desk, but no one came and corrected the problem. If not for that I would have given it a 5.
"Comfortable and clean"
Stayed here as part of a group tour and found the room to be well appointed, 4 bottles of water provided every day. The buffet breakfast provides a wide selection of local and western dishes to suit most tastes. There is a food court and supermarket close by.
"Nothing to recommend"
Hotel on one of Beijing's outer rings and a place to stay only if you have to for business. Room reeked of tobacco smoke and told nothing else available, food at best indifferent, breakfast buffet cannot cope with large numbers and staff struggle with English. A tolerable 3-day stay but that is a much as one can say.
One thing I hate is getting to a hotel room and it smells of smoke and that is exactly why happened in this hotel. I went to reception and complained and they said they couldn't move us but they sprayed the room which helped a little but still could smell it. Other than that it was a good place to stay close to shopping mall.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM