of TripAdvisor Travelers recommend this hotel
"Try another place if possible"
At first glance this hotel seems questionable; lobby is little more than a breezeway. Staff is pleasant but uniforms could all have been washed and ironed. (First impressions, ya know'). Rooms were completely lacking decor. White walls; nothing at all on walls. Furniture was fake wood. We had to call maintenance to turn on the heat; no instructions available in room. Room was sterile and uninviting. Electric failed last day and we had to transfer to another wing. Friends didn't have that option and slept in their clothes because there was no heat. Food was the worst I've ever tasted. Yogurt was out of date by at least a week; hot food was cold; cold food was warm. Service staff spoke not a word of English and their stained clothing (peeking out of their winter coats) was off-putting. Coffee machine was broken and no one knew how to fix it. This place needs some serious service training before they encourage Westerners to stay here. It was like the Sheraton ran out of money, designers, and ideas and just left the place, bare bones. I should say that the staff tried hard, but there were so many issues, I'm sure they had no idea where to start.
"Everything we wanted.......almost"
Stayed 3 nights. A great room, spacious with large shower. All the coffee, bathroom scales, dressing gowns, wine glasses etc expected of a class hotel. Particularly we liked the courtyard layout where we could sit outside and enjoy the evening in a quiet atmosphere, see turtles in the ponds, have a cold beer (bought across the road, prices terrible at hotel bar!). This quietness despite being a short walk to old town, shops etc. Taxis at foyer. Service was excellent, staff very friendly. Breakfast was excellent, buffet with omelettes etc, etc, obviously more geared to Western cuisine than others we had stayed during the past two weeks. One silly thing. The room has a fridge but they explained the fridges are set so the dont get cold ..work that out' Would definitely stay again.
For such a special city, the blandness of this hotel makes it stand out. The room was comfortable and had all the necessities. The breakfasts were adequate, though the coffee was terrible. But it could have been anywhere in any country. There wasn't a single feature to distinguish it. I was traveling with a group that aimed to stay at the best hotels available on a trip through Laos, western China and Tibet. This compared poorly.
"Not up to Sheraton standards......."
My husband and I spent one night here before moving for 3 more nights to the outstanding St Regis. (The Sheratons "sister"hotel). Pros Staff tries to be helpful, our heat was not working and it was cold at night and in the morning. Someone came up at one point with a portable heater that helped somewhat... There is a little courtyard that is quiet and peaceful The corner room we were offered was huge with a view of the Potala Palace It is located in the downtown area The staff had put a huge amount of flowers everywhere in our room for our anniversary. The bathroom is modern and nicely laid out... Cons The hotel hallways, elevator, lobby and bedrooms appear somewhat run down, with peeling paint, scruffy walls, tired and dated. The room we had was huge but had an empty, worn,"eastern block" bland atmosphere, without much thought to the "decorating". There was nothing to do at the hotel in the evening except sit in your room. English TV amounted to one channel that was financial news.. The restaurant bathroom did not have any soap in it and staff was using it.... The food although plentiful was not the best in the restaurant, it was lacking flavor and bland..... This hotel is a 3 star, adequate for one night but there are nicer ones for not that much more money for a longer stay......
"Don't Judge it by..."
When we walked into the lobby we thought, "oh, oh, what kind of hotel is this'" as it's rather small and not ornately decorated. BUT, we were given a huge corner room with massive windows that allowed us to see the Potala Palace. The room was such a pleasant surprise! It can be noisy on the street at night(music, dogs, people) but it seems to quiet down quite quickly. The breakfast is similar to all the other breakfast buffets we encountered and there's always something to get your day started. The front desk help can be a bit slow but if you're a cat lover you can say hello to one of kitties relaxing in the lobby. It's an easy walk to the center of old town and be sure to stop at the unique restaurant just down the street from the hotel for a great pizza(we had one with brown sugar that was wonderful). Don't forget to bring a card from the hotel as we got a little lost and showed the card to a police officer who pointed us in the right direction. We also made friends with the owners of the little grocery shop across the street where we bought water, snacks and beer for cheap. They even made us tea one afternoon! Very kind people like the rest of the Tibetan population.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 12:00 PM , Check-out: 12:00 PM