"Tries hard, but not up to 4 Seasons Brand"
The young staff is very pleasant, and those running breakfast in the morning seem to particularly go out of their way to be helpful. Some of the staff miss on basic things like what gets picked up and what is left from housekeeping. The hotel was obviously recently converted from condos and there is still construction and painting going on. Rooms are small. AC is nonexistent - they do have an HVAC system in the bedroom, but it provides no circulation. As a result I tried to sleep with the windows open, but they are tiny and let in either construction noise from the building behind or from the back of the hotel kitchen and operations. They use heavy down comforters, so it was almost impossible to not be hot with stagnant air at night. Hotel gym is okay, though similarly often suffered from ventilation issues.
"Lovely Boutique Hotel"
We were originally booked at the Four Seasons Casa Medina but switched to this property as Casa Medina has no air conditioning. I was proactive in emailing the GM and Front Office Manager about room preferences, specifically that we wanted a room that was not facing the front (due to construction and street noise that could potentially disrupt sleep). Upon arrival, we entered our beautiful one bedroom suite and discovered that we were assigned the kind of room we had specifically asked to avoid! It was already late in the afternoon and we wanted to unpack and go to the fitness center. Unfortunately, we had to wait for a different room facing the back to be cleaned and prepped which delayed our plans. Other than this glitch at the beginning of our stay, we found the hotel to be comfortable, luxurious with excellent service. The mattresses are heavenly. Alejandro and Rebecca at the front desk were warm, friendly and helpful. And the breakfast staff were very eager to please. I have to say that the restaurants that the concierge suggested were not great. Harry Sasson was overpriced and overhyped with mediocre food. Brasserie (directly across the street from the hotel) has seen better days. The Italian restaurant next door to the hotel was probably the best meal we had the entire time we were there but still not worthy of the hype.
"Nice Hotel, friendly staff, nice surroundings."
The hotel is located in one of the most exclusive areas of Bogota. Lot of shops and bars around. Friendly staff, good breakfeast. Very nice and clean rooms. The guys at the bar are always good for a joke. Helpful Portier / Concierge.
The Four Seasons Bogota is an excellent property, if you like the Four Seasons Brand, they are (at least as of the writing of this review) up to par with the Four Seasons branding. It's an intimate setting that feels like a reservoir of calm right smack in the middle of the Zona Rosa with it's night clubs, casinos and general feel of debauchery, whether you're visiting Bogota for business or pleasure this is the place to stay. You feel as if you're in a small, albeit luxurious, boutique hotel, but with all the services and infrastructure available to a major hotel chain. The staff speaks English, including the front desk whom are essentially fluent, I know of several hotels, restaurants and bars in Miami where the English proficiency is less than what you will find at this hotel. In regards to getting around, you're in the safest area of town and walking, even late at night is as safe (or safer) than any other world city, as mentioned, you're in the middle of the Zona Rosa, home to the best shopping and many of the top restaurants in Bogota, Parque 93 is about a 20-25 minute leisurely walk to the north, if you don't like to walk there always seems to be at least 3-4 white car taxis waiting outside, even in the middle of the night, if you're not familiar with Bogota, the white car taxis are the ones you want to ride in and well worth the extra charge, both in regards to increased safety (especially if you're European looking and speak little Spanish) and efficient service. I am trying to come up with negatives for this hotel, but so far the best I can think of is that the gym is small, although every time I was there (daily during my stays) I was the only one working out and certainly it was big enough for one person, also the Sushi restaurant attached to the hotel was slow in bringing my English dinner guest a bottle of Pellegrino, personally I found them to be great and the Sushi on par with a very good sushi establishment in either New York or Toronto. Is it a good value for money' Well I guess that depends on your expectations, it's probably the most expensive hotel in Bogota (or #2 after the other Four Seasons in the Zona G), that being said, it's very likely the best hotel in the city and nowhere close to what you would pay for Four Seasons properties in other parts of the world, but I guess that's comparing apples and oranges, either way, if you're not on a budget and going to Bogota, there really is no competition...
This cozy little hotel has improved in the service and in breaksfast, wich is very nice and board. The problem is that there is a construction in the other side of the street. As all constructions ...are very noisy so in the rooms facing the street you hear the noise. When the construction is over this hotel could be upgraded to 5 stars, if the service continues to be at this level.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM