of TripAdvisor Travelers recommend this hotel
"Had a terrible service at the bar. "
I came to meet my clients as they are attending a wedding and the whole hotel is reserved to the guest. My client asked me to wait and order some food while they get ready. Walked into the bar, sat for 5 mins waiting to be served, nothing, totally ignored, went to the bar and asked for a menu and if they serve snacks. They asked me if I was here for the wedding, I responded no, I'm waiting for a guest and they treated me as if I didn't exist. I've reported to the reception, whom to be fair, was fantastic and tried to find out what happened. I believe a five stars hotel need a better trained staff. I felt humiliated as if I was asking for a favour. When you walk into any premise that provides any kind of service, you expect to be noticed and, if the bar is not serving anyone else than the guest, to at least inform the costumer. I work with 5 stars costumer service and never treated anyone like that and I didn't expect to be treated different. Again, I felt humiliated waiting at the reception for a while as I couldn't just walk out and never touch my feet here again. First and last time at this place which treats costumers different than guests.
"Four seasons did it right again."
Spent two night in a premium room overlooking the park. Amazing service as usual, where your preferences are taken seriously and remembered. For my girlfriend's 30th birthday, we were kindly offered a bottle of prosecco and a delicious chocolate cake. Breakfasts are amazing. It's a quiet yet very central part of Florence. Can't wait to be back during summer time to enjoy the pool. Four seasons always comes with a cost, but you get what you pay for meaning the best. Never disappointed. Thank you!
Everything was just excellent. Services, food, room - best vacation ever! Nice park, great location! Professional personal. Very good for romantic trip and for couples. One of the pleasures of our world is staying in Four Seasons hotels. Florence is my faforit!
"Beautofull Hotel in best location"
To visit Florence this is the best option. The hotel is very beautifull and has lots of Historic value. It is also located in the center of the city which everything to see, shop just out the front door. The service is amazing, like in most four seasons hotels :) The only thing I was missing was a full spa, however I enjoyed the city soo much I am not sure if I would have time :)
We were celebrating our Wedding Anniversary and splurged to again stay in a Four Seasons. This hotel was a Medici Palace in its day witrh 11 acres of beautifully manicured gardens, outdoor pool area and gorgeous old trees. The Spa and fitness Center are separate buildings and state of the art. But the top priority for staying here is the art work in the hotel itself and esp in our Suite. Some suites (like ours) contained original frescoes on the ceilings. Our bathroom was as large as our bedroom wirth a huge tub right in the middle of the room. Service as always at Four Seasons, was outstanding without being intrusive. The food in the restaurant was the only thing not up to Four Seasons reputation in our opinion, but we have already booked another stay at a Fourt Seasons here in the States.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 12:00 PM