of TripAdvisor Travelers recommend this hotel
"All about best service"
Stayed in 4 season for 2 nights. Really enjoy the experience, staff are very friendly or more than friendly/helpful. The hotel is within 10 min by taxi from the airport ( less than us$8). check in takes about 5 min. I stayed in the prenium room ( with a living room). Room is very clean, huge bathroom and bed. Comfortable pillow and bed. Restaurants are quite nice, tried at least two ( cafe for breakfast and chinese restaurant for dinner) both are good food. Very elegant decoration and romantic atmosphere in this hotel. Compared with other Casino hotels, 4 season is like an oasis at the busy busy area. It's linked to the Venetian so you can take the venetian free shuttle bus to get around the city ( not big but certainly can't walk everywhere). Lots of shopping malls and restaurants in this area so no worry about what to do at all. Overall this is probably the best choice if you try to get away from the crowd but still enjoy the easy access to all facilities in Macau especially the shopping malls and casino. will definitely come back!!!!!
The Four Seasons Macau has everything to make it stands out in the Cotai area of Macau. The resort is absolutely stunning inside and out. The exterior architecture is as grand as it can be. The lobby area features a pair of symmetrical curved marble stairs descending from 2 floors high joining together to form a welcoming area showered by natural light. The architectural style of the whole hotel echoes European imperialism with very refined oriental touch. It is just wonderful that only minutes away from the main casinos, you can find an immaculate residence in full luxury and elegance. All staff were attending guests with professional manners. We have no problems to communicate with them. They were knowledgeable of the hotel details and were able to answer your questions effectively. They even send text message to us prior to our arrival to make sure they have prepared what we needed. As we informed the hotel our stay was a Birthday celebration in earlier time, they prepared a beautiful birthday cake and tea set delivered to our room. We got a suite this time. The suite was generously spacious and fully equipped. The suite includes a living area, dinning table, office desks, day beds and sofa by the windows, the walk-in closets, and a dressing room connected to a lavish bathroom. Not to mention, we are in love with the comfortable bed and beddings. The clear crystal lamps and draperies added delightful accents to the suite. We enjoyed our afternoon tea and dinner in the Windows on the ground floor. The leather sofas are stylish and comfortable. Food is also very good. In fact, our best experience was with the staff! When I asked about their tea selection, the staff can tell us the details with passion and smile. Afterwards, she sent an extra teabag accompanied with beautiful ceramic teaware to our suite. We didn’t even request this but she seems treat us like family with care from the heart. I wish I could remember her name. I am sure she is still one of the proud staff continue to contribute the success of Four Seasons Macau. We also went to the breakfast buffet. There is nothing to complaint about. The variety and quality of food are both unbeatable. Last but not least, the outdoor swimming pools and spa are not to be missed. Overall, you don’t need to go outside the hotel. One advice is to try stay longer. There are always too little time to fully appreciate all the wonders of this place.
"An unforgettable birthday trip at Four Seasons!"
We want to give a big thank to Chloe Park, the Guest Relations Assistant Manager who gave my daughter a big birthday surprise and let her have an amazing birthday trip in Macau. We have stayed at different hotels in Macau a couple of times in 2016, and we haven't been quite happy with the other ones. Four Seasons really stood out from the rest! Check in was really quick and the staff at the front desk were patient and very helpful. All the staff were extremely friendly. The room was very spacious, cozy, and clean with very big, comfortable bed. The view was so nice that we could see the Macau Eiffel Tower. The bathroom was fresh and well-equipped. My girls enjoyed so much that they could watch their favorite cartoon when taking a bath. The location is superb. The buffet breakfast was perfect as well. We will definitely be staying again! One last thing, the HUGEST of thanks to all the generous souls who gave my daughter the birthday cake and gifts to remember the hotel by! We will cherish them all!
"Huge room and lovely bed"
We stayed here on a weekend trip to Macau. The room was huge. Loads of space. The bathroom was lovely - great bath. The hotel has everything you need with restaurants and shops on your doorstep. Service was fantastic too.
"Best service - nothing else compares."
From the moment we checked in to the moment we left, they toted on us like we were royalty. Our kids we greeted with special backpacks upon checkin and they had a nice display made of candy and chocolates in the room for them. They helped us arrange a dinner on Christmas eve despite all restaurants being booked. They also went out of their way and arranged a car service free of charge to our show - the house of dancing water which I highly highly recommend seeing. Chloe was the key person that made our experience there absolutely amazing. Thank you for a wonderful Christmas eve and Christmas day in Macau.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 12:00 PM