of TripAdvisor Travelers recommend this hotel
"Stellar Service Standards & Anticipation of Needs"
Quality service, detail and anticipating of guest needs just begin to scratch the surface of the Four Seasons Macau. An original arrival was sent for 18:00; however, air plane delays pushed that to 23:30. Without fail a representative of FS was at the airport and ushered me to my transportation. Arriving at the hotel, a representative was there, referencing me by name and skipping the front desk and took me immediately to my room to tend to any check in details. Awaiting was tea, bottled water, fruit and a light appetizer given I had to skip dinner plans. Anticipation at its finest. The room attendants had slippers, water and additional L'Occitane products ready upon arrival. A jacket left on a chair was hung up without being asked and a mouse pad was left for use with my laptop. These are a sample of the commitment to service that was experienced. The attribute that it seems FS has above all other locations is the awareness of its employees as they identify guest trends, adapt services to fill the needs of the guests. Would only stay here on the next trip. Kudos to FS and specifically its team and their commitment to service.
"Spacious room, delicious breakfast & excellent service"
I've stayed at a few different FS resorts and this is a great one, and like its Vegas counterpart it lacks a casino, making it a soothing oasis in an otherwise crazy setting. The interior is as luxurious as can be expected, the breakfast buffet is exhaustive with plenty of tasty local cuisine, and the service is first-class. Every serviceperson you encounter knows and remembers your name, not sure how they do it. They even put a foot massager in my room when they heard I might be jetlagged upon arrival (which I was). A special thanks to the restaurant manager, who during my last breakfast went out of his way to make all the necessary arrangements for my ferry departure back to Hong Kong. A quick stop by the concierge, and my ticket was already booked, including my own private shuttle transfer. It really doesn't get any better. Will definitely stay here again.
Due of the brand equity, I selected Four Seasons Hotel Macau for my short relaxation trip, the conclusion is I made the best selection. The feedback is not for hardware only, but high level of service quality from the staff, from check-in, room service, catering, baggage service, checkout.... full chains are perfect, and service with 'heart'.
"Beautiful hotel, outstanding service"
We stayed at the four seasons hotel macau at the end of December. We booked through ctrip after reading many reviews. The hotel is beautiful, the lobby was nicely decorated with a large Christmas tree. The room is large, very spacious and stocked with great quality products. The room is a little dark - in the evening, but definitely helps with setting the mood. LOL .. anyways, room very clean, organized, everything you would expect from a 5 star hotel. The thing that made this hotel stay perfect for us was the level of service that we received. Greeted by name, attention to detail and going beyond our expectations - from the concierge, to the room service to the front desk everyone was professional. One night we were running late for a show, and were in line waiting for a taxi, and the concierge saw that we were running late and organized a private car from the hotel. That's service - when you don't even have to ask for help, and its solved.
"All about best service"
Stayed in 4 season for 2 nights. Really enjoy the experience, staff are very friendly or more than friendly/helpful. The hotel is within 10 min by taxi from the airport ( less than us$8). check in takes about 5 min. I stayed in the prenium room ( with a living room). Room is very clean, huge bathroom and bed. Comfortable pillow and bed. Restaurants are quite nice, tried at least two ( cafe for breakfast and chinese restaurant for dinner) both are good food. Very elegant decoration and romantic atmosphere in this hotel. Compared with other Casino hotels, 4 season is like an oasis at the busy busy area. It's linked to the Venetian so you can take the venetian free shuttle bus to get around the city ( not big but certainly can't walk everywhere). Lots of shopping malls and restaurants in this area so no worry about what to do at all. Overall this is probably the best choice if you try to get away from the crowd but still enjoy the easy access to all facilities in Macau especially the shopping malls and casino. will definitely come back!!!!!
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 12:00 PM