of TripAdvisor Travelers recommend this hotel
"Detailed Attention, Comfort and Views"
The opportunity surfaced to stay at the FS Pudong for 3 nights at the end of a 2-plus week trip to China. Simply the service, detail and attention was impeccable to accompany the stunning views of the Pearl Tower. Check in was flawless as the reception contact (Christine) was prompt and had keys in hand while the details of my reservation were completed once in my room. Marco at the Concierge was spot on with plans and reservations that were made in advance along with an improvised visit to a specific restaurant. What is so often overlooked are how attentive the employees are as they recognize trends and assist to make your stay effortless. Examples are FS wraps for electronic devices so they are confined, a mouse pad, additional shampoo or soap and placement of slippers. These may seem trivial, but the details are what makes the difference between an experience at FS and other locations. The perception is there is meaning in everything the employees do. Would only stay here in the future when returning.
Quality of food in the room service was poor. I was surprised that only white bread was offered in their healthy breakfast option! Worst was that I could not sleep the whole night due to the overly soft mattress & pillow.
"Solid hotel, no complaints, but limited wow factor"
All around top quality hotel and checks the boxes, e.g. room good, service good, food good, etc. But having stayed at a fair share of Four Seasons hotels/resorts, I've also come to expect a Four Seasons property to offer some kind of wow factor in at least one dimension - a truly beautiful room, unexpected service gesture, memorable meal, etc. - but I didn't experience one during my stay. High standards to hold them against, I know, and to be clear, I would still recommend this hotel; however, at the same time, given the number of top-tier hotels in town, I'll personally want to try somewhere different next time.
"Awesome Food "
Fantastic property .. great service - attention to detail Special mention to Pietro of Camelia restaurant Outstanding food and special pasta prepared by Pietro was out of the world 2 consecutive lunches and Pietro did not disappoint Strongly recommend this restaurant and chef Pietro 😀👍
Wonderful stay! Opted for the club level and really enjoyed the executive lounge for breakfast each morning. View from my room was spectacular! Very safe area, with shopping near by, I did not use the pool, wish I had time, it looked wonderful. Will stay here again on the next visit
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 12:00 PM