This hotel is the perfect combination of a great property coupled with a great staff. This is a really great hotel in NYC. The staff was incredibly personable, always greeting us by name. The doorman went to extraordinary measures to hail a cab for us in the middle of a snowstorm, and did so with a smile. The bellman who originally brought us to our room was omnipresent in the reception area, always with a smile and a nod. The remodeled corner room was quite large with excellent lighting and all of the most modern conveniences. Maid service was timely and unobtrusive. The wait staff in the bar and restaurant were very welcoming, and truly remembered us from day to day. They respected our privacy when we were talking, but also engaged us at the appropriate times. Over all, a really great personalized experience in a very busy city. We really felt at home. Just terrific. We will definitely stay here again when we are in the city.
"Clean, Quiet, Convenient, Collegial"
Okay, okay, so I like alliteration. Look, I've stayed in a bunch of NYC hotels but somehow never stayed in this hotel. From now on, despite being a fairly loyal Ritz Carlton frequenter, I will stay at this hotel. When you walk into the lobby, you don't have any of the dissonance you find at the Ritz Carlton Central Park (although the Battery Park location is better). It is quiet and more subdued. One of the only drawbacks of the Four Seasons is walking up the steps as soon as you enter the lobby, but that's really the only negative of the place. The staff is very friendly, very accommodating. Can't do enough for you. The Concierge desk is excellent, and I must applaud Tina particularly for her help in ever-changing restaurant reservations. The room is flawless. Clean, spacious (in NYC!) and quiet. The HVAC system is quiet, the noise from the street subdued because the streets aren't that busy. Sure, I had some noisy people next door playing some kind of music but even that was manageable. Location is terrific. Very well situated. All in all, this place gets Dimmy's Coveted Five Star Rating (as if anyone really cared). I would stay here again in a heartbeat.
"Stay with friends"
Our stay started with a disastrous misunderstanding - a Terrace Central Park view suite that we have booked 4 months in advance was not available upon our arrival. At first we were offered a suite of a lower category - without a terrace, though the latter was of primary importance. We were a party of 3 people so for a night we were placed in 2 standart terrace rooms on a lower floor with no view (one room couldn't accomodate all of us). I worte a complaint to our agency and to the general director of the hotel. The next day we were offered to choose (free of charge) suites of the same category in different 5 star hotels but after checking the options we have decided to remain in Four Seasons. As a compensation we got substantial discount on both rooms + breakfast inclusion + limousine for saturday night and numerous minor gifts. Overall this was a satisfactory compensation fot the mistake made. About the hotel - location is perfect - in the very heart of Manhattan, very convenient. Concierge service - perfect. All requests were handled immediately and very effectively. It was a pity not to have the planned suite, since the view should have been just amazing. Will be happy to come again to live there. From the negative side - extremely expensive breakfast with horrible service. If not included in the room, better not to go there. One of the worst breakfasts I ever had. Pure dissatisfaction.
"Four seasons never disappoint, whatever country you're in."
Christmas trip, fantastic view over central park. The service & facilities in room are superb. But the location is what makes staying here special, everything is quite close & we found it within walking distance. Absolutely loved the hotel, but then I'm a big fan of Four Seasons hotels.
"best hotel in NYC"
best hotel in NYC.If you also want to have a great massage then you should go there. We had our best massage ever and we travel a lot because of business. the place of the hotel is also perfect. you are directly in the shopping mall. you can safe much money for taxi when you sleep here. for us its the best hotel in New York. We will come back for sure soon.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM