"Great hotel, terrible Accessible Rooms"
If you have a disability or need an accessible room, you should stay elsewhere. This hotel is wonderful - incredibly great staff - just like other Four Seasons I have stayed at. But the accessible rooms are a disaster. The problem is the bathroom floor. The floor is not sloped towards the drain, so shower water floods the entire bathroom and even gets to the edge of the room's carpeted floor. Water pools around the toilet and elsewhere, making it slippery to make your way around after a shower. Exactly what you don't need in an accessible bathroom. The hotel is aware of the problem. It appears that their renovation contractor botched the floors in all their accessible rooms. They tried to patch the issue by adding a lip at the shower entrance, but that was useless in our room. The best we could do was to arrange 4-5 towels like sand bags around the shower. Until they pull up the bathroom floors and grind them down to drain properly, I will not return to this property if I need an accessible room again. Other than this issue with the room, the hotel was great. Staff is phenomenal. Location is great. Would not hesitate to stay here if I needed a normal room.
"Astounding service and staff"
We visited for New Years weekend and although it was only my second visit there in a year, they received us like "regulars". All of the concierge staff was excellent, but Roland went above and beyond. We were directed to the most delicious restaurants, we had the best time. Everyone from Housekeeping to the Bellmen to the Front Desk staff was top notch. The gym has water bottle am apples, and great equipment. I had a fabulous facial downstairs, and my only complaint would be 13.00 coffee at the restaurant. This will be an annual destination for us.
The Four Seasons Hotel was a wonderful choice for us to celebrate my wifes birthday. It is located perfectly for Central Park and in walking distance of lots of major attractions. Fifth Avenue is a 5 minute walk and has lots of bars, shops and restaurants right on the door step. The hotel itself is a true 5 star. The level of service was exceptional from the door staff, concierge, front desk to the maid service. All in all a truly wonderful place to stay and see New York. The Garden restaurant and the TY bar were brilliant. We wouldn't have wished for anything else on this remarkable trip.
"Kimberly at the front desk is fantastic and accomadated our needs perfectly!"
Kimberly at the front desk is fantastic and accomadated our needs perfectly! We needed a early check in and a late check out and she made it happen. It made a big difference in the quality of our stay.
"The best luxury stay during your hols with impeccable service!"
We love our stay in Four Seasons... be it in Langkawi or New York, the service is definitely the best and make us truly comfortable throughout. The staff were very attentive and well mannered. Luxury at its best. Love it!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM