of TripAdvisor Travelers recommend this hotel
Whenever you stay at Four Seasons you expect nothing less than exceptional and this time they definitely did not disappoint. This hotel is not located on your typical Bund but further West of Shanghai. Excellent hotel for business and attending conferences. As of the time of writing, their rooms are great value compared to other hotels on the Bund which tend to be more expensive. The facilities are amazing especially the gym and spa.
"'A REMARKABLE STAY IN A GLORIOUS HOTEL! UNPARALLELED EXCELLENCE IN SERVICE FROM THE GENERAL MANAGER DOWN......"
By way of background, my husband and I recently attended a conference in Shanghai, after which it had been planned for us, together with twelve other conference delegates, to travel to Beijing. Regrettably then, after arriving at the airport,our flight was cancelled without notice, so our group of fourteen Australians found ourselves stranded at Shanghai airport with no Plan B and no accommodation booked. Eighteen months earlier, my husband and I, together with our two adult children had stayed at the Four Seasons at 500 Weihai Road, and had been incredibly impressed with every aspect of the hotel and its service. With this in mind, we phoned our travel agent in Toowoomba Australia requesting accommodation at this hotel. We arrived at the Four Seasons very late in the afternoon, extremely tired and despairing after an 8 hour soujourn at the airport waiting to retrieve our luggage. To make matters worse, we had been caught in a deluge of rain and were all saturated,cold, hungry and weary. Waiting for us in the foyer of the hotel was the General Manager, Fredrik Blomqvist, who remarkably remembered my husband and me from our visit eighteen months earlier. Our incredible stay in this glorious hotel with its lovely elegance, its excellent staff and their matchless service unfolded happily from there! Nothing was too much trouble for Fredrick and his team. We were immediately shown to the foyer bar to await Fredrick organising our check-in. We were introduced to the Food and Beverage Manager Budi Widodo and the Director of Marketing Anthony Yeung. Budi seamlessly produced canapes and drinks whilst Anthony greeted every member of our group and dealt with a whole range of special requests. The welcome we received was just extraordinary! The rooms we were allocated on the 27th level and above were just superb, - very spacious and well-appointed. It was as if our every need was anticipated, - even with staff arriving in our rooms especially to dry our wet luggage. We had booked rooms with Executive Club privileges on 37th Level of the hotel, and the Club did not disappoint. Once again, Fredrick appeared out of nowhere to welcome us to the hospitality of the Club We dined in a private dining room in the Si Ji Xuan Restaurant, and the food and service were fabulous!- undoubtedly the most memorable Chinese cuisine that my husband and I have ever enjoyed.. The breakfast spread was just wonderful - again we were personally greeted by Budi and then offered specially squeezed exotic juices. The Chefs could not have been more accommodating with special requests for everyone in our group. An amazing presentation of quality cuisine with accomplished Chefs and willing wait staff. In summary, we cannot speak highly enough of the experience we enjoyed at this hotel. More importantly we cannot speak highly enough of the excellent service ethic which flows from Fredrik- his leadership is exemplary. To every staff member, - from the front desk, the concierge, the porters, the foyer bar staff, the team in the Executive Club, and the housekeeping team, - thank you for making our stay superb. We are a very well-travelled group of people, having enjoyed staying in many exclusive and famous hotels around the world.......Fredrik and his team would have a lot to teach many a competitor, because they truly delivered an exceptional experience. Kate Greer, Brisbane, Australia.
"Fantastic hotel in Shanghai"
I stayed at this hotel in Weihai Road twice in November 2016 and had a fantastic experience both times. Check in was fast and efficient, even though I checked in at noon. Room service was quick and everything worked perfectly. Bathroon toiletries are sophisticated, I'd recommend this hotel very highly for anyone with business in this area.
"Among the very best!"
Not just a great hotel, but among the very best with any Four Seasons or Ritz Carlton hotel. Experienced and professional staff, suites are fantastic and good location. In Shanghai we wouldn't stay anywhere else.
"If you haven't tried this hotel in Shanghai, you should."
I've spent over 20 years in China, and have seen the best and worst hospitality that China has to offer. While this hotel isn't the newest, the Spa is top notch, the pool is beautiful, the new guests rooms are on par with the best, and the attention from the staff is unparalleled in China. If you want entitled service from a hotel that feels you are doing them a favor by staying at their brand new property, don't come here. If however, you want to be made to feel at home by a management team truly striving to deliver the Four Seasons magic, than I couldn't recommend a better place in Shanghai.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM