"Excellent location and views, disrupted by construction inside and out"
Our taxi followed its GPS only to be unable to drop us off at the George Street address, forcing us to make a ten minutes tour in order to reach the hotel from the back. The construction on George Street has apparently been going on for three years and will take another three. The hotel itself is also rebuilding its ground floor restaurant. We had decided to pay twice the basic rate available on the internet in order to have a larger room on a high floor, yet were assigned a room on the 9th floor. When I complained to the receptionist, she responded that my reservation was not for a high floor. When I produced the written confirmation from American Express, she mumbled that she would try to change us to a room on a higher floor. We were eventually moved to an excellent room for our second and third night. The concierge team, friendly and helpful, produced reservations in two restaurants difficult to get into. The breakfast buffet is outstanding. Overall I felt that our experience was not on par with our experiences at many other Four Seasons around the world. Most of that will correct itself when the construction ends, but a receptionist daring me to prove that my reservation was for a high floor was a new experience for me. The building itself is part of the problem, though, it has too much solid wall and not enough glass.
"Lacks the typical ambiance of other Four Seasons hotels"
I stayed here one night since the Park Hyatt was booked. It is a high rise with over 30 floors. There is a lot of construction right outside the property. I’ve been told this has been going on for over 2 years as they are installing some sort of rail or trolley. At least one taxi driver thinks the construction will continue for another 2 years. Although the front desk declined a request for an upgrade, I was quite happy with the actual size of the room, which was much larger than I expected and included a sofa and a large coffee table. Looking at the map on my door, my room was one of 4 larger corner rooms with the other rooms being much smaller, and this fact helped overcome at some of the letdown I felt being at this hotel. The hotel is dated as are the rooms. My room had several old pocket doors, but they sliding action was not all that smooth. The mattress was softer than expected though I still slept well. The bathroom had a single sink. The gym was spacious and had lots of nautilus equipment as well as a Smith machine and free weights, though the equipment itself looked quite old. There are 5 treadmills, 3 bikes, and 3 elliptical machines. The pool and jacuzzi were small and located on the 3rd floor. There is visible traffic with nose from roads located above (unlike the roof pool at the Park Hyatt which is isolated and much quieter). The restaurant is a temporary one located on the 2nd floor with average quality food. Overall, if you have stayed at multiple Four Seasons, you will be quite disappointed. A sign in the lobby mentions that renovations will be completed later in the year, but I don’t know if that refers to just the lobby and common spaces or whether it will include the rooms as well.
"Never coming back"
We check in around noon and since our partial Harbour view suite was not ready they nicely offer a regular room to change after our 14 hrs flight. It was our 15 year wedding anniversary and we decided to celebrate it at this hotel because we had celebrated our first year anniversary and loved it. Our suite was not ready till 3.40 pm. When we walked into our room it was disappointing to see that the partial harbour view suite had a City view and a pick of of the water ( back harbour). I contacted the front desk and was told that was the last one available. After going back and forward we were offered to downgrade to a premier room with a partial harbour view, this time the room was smaller but did have a Sydney Harbour View/Opera House, and were promised the same view Suite the next day which is what we booked 1 month in advance. We were ask if we were celebrating any occasion 3 times during our booking, our check in the first time and when we switched rooms, I think it was out of curiosity because they did not have any special gestures at any point. The next day we moved into the suite we originally booked, it had a nice view, unfortunately I woke up to bite marks all over my ankles and my back. I saw jump out of my arm something that to me look like a flea. The front desk ordered a deep cleaning of our room that day and we were told at check out they were having someone coming to handle the situation after our departure. Did not offered anything other than an apology. Never coming back or recommending this place to anyone. Not a 5 start hotel anymore, it doesn't stand up to any other Four Seasons we had ever stayed at. Disappointed all around!
"Great location but the Club lounge was a bit of a disappointment"
We stayed at the Club Deluxe City View room. The room was clean and well appointed. The bed was big and super comfortable. We had lovely views of the city and hourbour. We had a lovely coffee machine with quality Italian coffee pods in the room. The selection of tea was also nice. The bathroom was also clean and comfortable but the shower was insanely loud! I don't know why but the shower cabin was so loud you felt like you needed ear plugs every time you had a shower! That was really bizarre. I have stayed at many hotels but this was new to me. The water pressure was also strange and the plumbing would drum unless you had it open full blast. The room service was amazing- we had a steak and fish and both dishes were 5 star dinning quality! Unfortunately the Club lounge left us very disappointed... The food was less than average. The daily breakfast was boring, they served the same thing every day (bacon, eggs, tomatoes and mushroom) and the only thing that saved us was that we could ask to have our eggs cooked differently every day. The bacon was dry and often cold. The fruit was nice. After 5 rounds of the same I couldn't wait to get home to have something else for breakfast for a change. The evening canapés were also terrible- tasted like frozen kids party snacks you get from a supermarket! Dry spring rolls and pasties. The only positive was a good selection of alcohol but it would have been nice to be able to enjoy some quality chef cooked canapés with the drinks. Most of the food they served was almost inedible. Only the sweets were nice. Almost like the sweets were made by a different chef, which I suspect were not made on the premises but rather delivered from a patisserie and that's why they actually tasted nice. The service was good though and staff were very polite and attentive. There is quite a bit of roadworks going on around the hotel but it wasn't an issue at all. It will be fantastic when the light rail is finished! Overall we had a lovely stay but I wouldn't pay extra for the Club lounge or breakfast. There are so many fantastic restaurants and cafes in the area, it's better to go out for meals and actually enjoy some tasty food.
Location was great! Sleep quility was amazing, probable the best bed and pillows i have experianced. Staff addressed me by my name, they were very attentive to my needs. I would stay here again. Close by Cruise Terminal.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM