of TripAdvisor Travelers recommend this hotel
"Nice stay, great location "
I choose the hotel for the location - close to everything. The reception staff were very friendly and helpful. My room was spacious and faced the back so was quite quiet at night. The window doesn't open fully but enough in the winter to allow fresh air in - might be an issue in summer. The bathroom was also very spacious. Nice toiletries. The shower was complicated and came with instructions, which just didn't work for me. Even 2 of my friends tried to turn it on but no luck. Luckily the nice woman from reception came up and assisted me. She did mention that the instructions I had in my room weren't the best ones for my shower (apparently there are different systems in different rooms - very odd). I have never been to a hotel where it's so complicated to operate the shower and I travel around the world a lot. But once it was working - perfect temperature and pressure. I didn't eat in the hotel but there's a nice café next door at reasonable prices. I also didn't use the gym as I preferred running in Holyrood Park. Overall, I would recommend a stay here but don't be shy about asking for help with the shower. If it wasn't for that complication, I probably would have rated my stay higher.
Myself and my partner stayed here this week. The location is fantastic, just a short walk to the pubs and attractions. Staff are very friendly. Hotel room was spotless and comes with everything you would need. Would highly recommend.
"Comfort, Service, and Location"
No other hotel is more conveniently located near the Royal Mile than Fraser Suites. Walk outside the main door, turn left and walk a short distance (30 meters) and you're on the royal mile by St. Giles. The hotel is centrally located and within walking distance to everything you'll need. The room we had was comfortable, clean, well appointed and had a great view overlooking the city towards Princes St. Fraser Suites is a definite 5 out of 5.
"Terrible Front Desk people"
Our first stay here, first trip to Edinburgh. I have to say the hotel is great, but the front desk staff WOMEN are horrible. Very rude, don't seem to care about the guests that stay here. We arrived very early, due to the flight from the US. We knew we probably wouldn't get a room right away, but had hopes. The front desk woman told us we couldn't check in until 3PM. We stored our bags ( a guy helped us) and went out in our dirty clothing and jet lagged to walk the Royal Mile. We returned at noon to check on the room, and she told us again "3PM". We went back out for 2 more hours, then came back to sit in the lobby at 2PM. This lady left work at 2:30, and guess what' The guy at the desk came to tell us we had our room. I have a feeling that room was available to us by 1 or so, but she decided to punish us and keep us out until 3PM. Her way of controlling people. She could have at least come to update us as we sat for over an hour in the lobby. Another example. We were out walking the Royal Mile and noticed lots of fencing being put up. Out of curiosity, when we got to the hotel I asked the front desk women (a different one) "Do you know what is happening on the Royal Mile'" Her reply to me was, "They dont tell us stuff". ANYONE else would have replied " I'm sorry, I do not know, let me see if I can find out" Or at least in a more gentle manner let us know that she's not aware of any special event.
Why does anyone stay anywhere else in Edinburgh' Fraser suites are just above Waverley station, bang in the centre of Edinburgh. They are extremely comfortable and reasonably priced. This is our second visit to Fraser Suites and I can't imagine staying anywhere else next time we come up.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM