Just finished a few days visit. Can highly recommend Fraser suites! We were really comfortable in a one bedroom apartment with kitchenette. We requested a high level with view & were not disappointed. Hossain from guest services put us on the top level & even managed some fireworks for the first night! The customer service was of a very high standard. We would like to thank the housekeeping as well as Kenneth for bringing us our many requests. Also Melanie our waitress for breakfast was always smiling & ready to supply us with whatever we needed. The breakfast was lovely & fresh and plenty of it. The only suggestion I could make is that there could be more choices of foods such as nuts, & a selection of cheeses. Joanne from reception organised to contact the bank to release our bond earlier if possible which was very thoughtful. They even allowed us to leave our car in the car park after check out so we could go and eat. The location was very convenient for us, just behind Town Hall station & QVB. The room was very comfortable with good air conditioner & toiletries. Thank you for a lovely stay.
"Not for business people"
The room was nice however, for the price I would have expected better facilities. For an over $400 a night room, there was no free bottled water. There was also no USB outlets which given the variety of hotels now available in Sydney, is a real let down. I asked the staff to store some sample products for me in a fridge. They advised me to give them 5 minutes notice for retrieval of the product. I advised them 15 minutes in advance for preparation of my meeting. I ended up getting my product 25 minutes later and was late for my meeting as a result. There is only 3 lifts to access the rooms with no service lift. As a result, travel time from lobby to room and vice versa can be lengthy during the day with housekeeping staff travelling between floors. My door did not lock and had to be repaired twice. I would have expected that after the first incident that the staff would change my room. Overall, the hotel is suitable for tourists but I would not recommend this for business travellers. Alot more training for staff would have to occur before they can meet expectations, particularly given the level of competition and service provided by the other hotels at this price range.
"Beats a hotel room"
Great facility, Very decent size rooms much better than any hotel, great location with lots of Asian cuisine in the area. Decent gym with pool and sauna. Seamless check in. I had a late flight but had to check out by 12 midday, was allowed to come back after work to use the pool and the shower facilities, nice touch. will be back
"Would not recommend"
Doesn't want to pay the deposit bank after promising it'll be an immediate transaction after check out. I would not recommend for any one that doesn't have hotel booking experience to book with them. No cancelation. And money talks at this hotel
"Great Location & Friendly Staff"
On check-in the staff were friendly and helpful. The suite was large and had nice views of the city, but looked a little worn in places. The gym was well equipped, but the pool was not heated so not very nice to use. The sauna was not functional during our visit, but we were offered complimentary wine as compensation. Parking was very convenient, but quite expensive.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM