As return guests we were upgraded to a great room. We loved the hotel, the steam room was a pleasure at the end of a long day exploring. We especially enjoyed the excellent breakfast.Comment of C. Leigh , Australia the 2014-12-02
Wonderful hotel. All the staff were so friendly and attentive. Highly recommended.Comment of G. Malcolm , United Kingdom the 2014-08-25
"Had a great time at the hotel "
The stuff was very nice and helpful. The hotel is located at a very good location, close to the old city (just a few minutes walk). The pool was cold due to the weather. Excellent breakfast with a big variety of food both traditional Greek food and other.
"A charming visit made even better by such friendly and helpful staff."
The holiday I had with friends was greatly improved by the friendliness of the staff. It would be wrong to single anyone out but Cynthia (please forgive the anglicisation of your name) was too charming not to mention. Always available and friendly, her trips to our breakfast table each morning cheered all of us oldies up!! Thank you Cynthia, and all the other staff. If I were forced to find a snag it would be the shortage of wardrobe space, probably made worse by my general untidiness. This is a hotel I would bring my wife to!!
"A perfect place for a perfect stay"
Galaxy Hotel Iraklio is a wonderful structure where every detail is attended, everything is carefully thought and staff goes the extra mile to make your stay even more pleasant. Amazingly spacious rooms, (ours was a family connecting room), confortable both for kids and parents. A fantastic service during breakfast with plenty of choice for any taste. The pool is beautiful as well. The gym and the restaurants are top class. I would definitely choose it again for a future visit to Heraklion. I wouldn't stay anywhere else. Loved it.
"Good enough for what we needed"
About 15 minute taxi from Knossos, 15 minute taxi from the old part of town for nighttime activities. Def not a 5 star hotel, so just need to have your expectations managed for what it is. Cleanliness of the rooms wasn't great - first room we checked into we complained about and got moved, second room wasn't great either but figured just there for brief visit and wanted to get going. The concierge was incredibly helpful though, and really turned around our stay. Went through all the details of where to go and got us reservations where we wanted.
Great hotel, nice rooms, nice swimming pool.The breakfast is delicious also the dinner ( with very fresh ingredients) The staff are very friendly and helpful! Thanks for all of them we had a beautiful time!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM