As return guests we were upgraded to a great room. We loved the hotel, the steam room was a pleasure at the end of a long day exploring. We especially enjoyed the excellent breakfast.Comment of C. Leigh , Australia the 2014-12-02
Wonderful hotel. All the staff were so friendly and attentive. Highly recommended.Comment of G. Malcolm , United Kingdom the 2014-08-25
"Perfect base for exploring Crete"
Me and my fiance stayed here for 6 nights, and were pleasantly surprised at how upscale and luxury this hotel was. The lobby is beautiful, and has a bar/restaurant attached. Staff was friendly and helpful, with great knowledge of the area, and willing to help you get where you want to go. Rooms felt very large with comfortable beds and a modern bathroom. Located just south of the city center on a major road, which is nice, because many of the popular boutique hotels are very cramped in to the narrow city streets, so this felt very luxurious. Even with the good location I never had trouble getting parking close to the hotel. The included breakfast buffet was the best I have ever seen in any hotel, with seemingly unlimited options to suit any taste, and all of it very fresh and well made. They always displayed typical Cretan hospitality with a tray of sweets and raki at reception, and a greeting. Could not have been happier with our stay, highly recommended from me. Hope this helps!
We booked two executive rooms at this hotel. Both had a king sized bed and a sofa bed that could be made up. You could fit 4 people in this room and it wouldn't be too bad. Another option for families would be to book one executive room and one standard rom next to each other, for a little more space in one room. The hotel is renovated and very modern. The beds are very comfortable and the bathrooms are very new. The breakfast was excellent - a wide range of choices of hot food, cereal, some fruit and a lot of Greek specialities. The staff were exceptionally helpful giving us advice and making arrangements for us. There communication via email prior to arrival was very clear and helpful. The location is good - you are not central to everything but can walk to the main areas where the restaurants are in 10 mins or so and there are some nearby places to eat if you don't want to walk. Highly recommended.
"Ideal Hotel Choice!"
I am from Kansas on winter holiday in Crete. I visited Crete twice this month, and both times I stayed at the Galaxy Hotel. Each time my experience there far surpassed any I have had at any other hotel. The staff was extremely professional, and friendly, from the bell boy Kostas to the restaurant staff. I was especially impressed with the Front desk receptionist Valantis who was extremely helpful and friendly. He not only ensured my stay at the hotel was enjoyable, but also took the time to show me the Cretan culture by taking me to his families olive farm and allowing me to experience the culture first hand. He demonstrated the stereotypical Cretan hospitality by even inviting me to his house for diner with his family. My experience here was one I will not forget. I know that whenever I come back to Crete there is only one hotel to stay at. I recommend to people to travel to Crete in the winter, and experiencing the olive harvest, it is a worthwhile time.
"Everything was perfect!"
I have to say that i enjoyed ever bit of my stay. The communication with the booking department was very clear and helpfull. The room was very nice and they offered me a pool view room although i booked a city view room. It was an executive room, with plenty of space. They offered complimentary fruits, cafe and bottled water. The bathtub-jacuzzi was superb, and the bed very comfy. The room was very quiet, and i am a light sleeper so my opoinion counts. Regarding the breakfast, the variety is very wide. And the quality very high. I tried to taste as many things as i could and nothing let me down. The location of the hotel is very centric. You can walk easily to the city centre. with normal pace 10-15 minutes. Overall an excellent stay, and i highly recommended for a city break in Heraklion.
"excellent business hotel, value for money"
If you need to stay in Heraklion for a few nights, look no further. Excellent clean room, comfy bed, big enough bathroom with a large shower, flat screen TV, free wifi. Breakfast is better than many 5 star hotels I've tried, good variety of local and international products. Close to the center, the port and the airport. The staff is very helpfull Highly recommended
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM