As return guests we were upgraded to a great room. We loved the hotel, the steam room was a pleasure at the end of a long day exploring. We especially enjoyed the excellent breakfast.Comment of C. Leigh , Australia the 2014-12-02
Wonderful hotel. All the staff were so friendly and attentive. Highly recommended.Comment of G. Malcolm , United Kingdom the 2014-08-25
"Always valuable "
I have stayed many times to this hotel..very good and clean rooms,excellent stuff and fantastic breakfast . I would recommend this hotel for every purpose visiting Heraklion Crete.the prices are also reasonable and the pool on summer time with thE modern Gym area,any time,are also good assets!
"Great independent hotel"
Stayed here for almost 3 weeks whilst on business. Check in was quick and efficient however the room was too cramped for a long stay so after 1 night I changed to one of the executive rooms which are more spacious and include a sofa, fridge, tea/coffee making facility, more cupboard space and a balcony. All the staff here were very friendly and all spoke excellent English. Breakfast is in a nice setting with a good variety of foodstuffs including eggs to order and different coffees to order at no extra cost. Location is good for the town centre and within a short walk of the tourist sites. I would normally stay at one of the many international brand hotels however these don't exist on Crete but The Galaxy hotel easily matches these hotels and goes beyond in many aspects. The hotel is immaculate in all areas. There was a small issue with the lifts not stopping on the correct floor but I'm sure this will have been rectified now. Taxi to the airport is about €15 and takes around 20mins. Overall a great stay with genuine, honest, friendly staff. I would certainly stay here again if in Crete.
"4 star experience at a 2 star price"
Stayed here in September, 2016, after arriving in Heraklion with a plan to head westward. Luxury hotel experience at a budget motel price, with excellent service and friendly, outgoing staff. Was intended only as a stopover before heading onto greater things (Balos, Elafonissi), but found myself wanting to stay longer. Highly recommended!
"Fine hotel close to the center"
This hotel offers quite good rooms close to the center. While situated a a major road, the noise level is still ok. The rooms are good and tidy, breakfast is ok and the staff is friendly and quity supportive. Good value for money.
"Perfect base for exploring Crete"
Me and my fiance stayed here for 6 nights, and were pleasantly surprised at how upscale and luxury this hotel was. The lobby is beautiful, and has a bar/restaurant attached. Staff was friendly and helpful, with great knowledge of the area, and willing to help you get where you want to go. Rooms felt very large with comfortable beds and a modern bathroom. Located just south of the city center on a major road, which is nice, because many of the popular boutique hotels are very cramped in to the narrow city streets, so this felt very luxurious. Even with the good location I never had trouble getting parking close to the hotel. The included breakfast buffet was the best I have ever seen in any hotel, with seemingly unlimited options to suit any taste, and all of it very fresh and well made. They always displayed typical Cretan hospitality with a tray of sweets and raki at reception, and a greeting. Could not have been happier with our stay, highly recommended from me. Hope this helps!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM