of TripAdvisor Travelers recommend this hotel
"Clean, pleasant and friendly"
I enjoyed the service during breakfast very much. The restaurant manager Mr.Wije was an amazing help with the local attractions. He got us the standard map that is available in every hotel and noted down the attractions and how to get there. My suggestion will be a personal map of the hotel which states where we are and where the tourist locations are (attractions), the distance and how to get there. Facilities were amazing. Rooms were spacious and clean (i took the business loft in the extended building). The spa facility is very relaxing. Room service can definitely be improved. I had to wait for 45 minutes to get an extra shampoo and cream delivered to the room. Overall it was a good experience and i will definitely go back again.
"Nice stay in spacious room"
We had a very nice stay at the Gastwerk Hotel, situated in an industrial building, nicely refurbished. The rooms are very spacious and have a huge balcony, more like a terrace to be shared with the other rooms. Breakfast was delicious: wide variety of cold and warm food, fresh fruit, cerials, juices and coffee. Unfortunately it is not included in the hotel price. Polite and pleasant service, except for the cleaning boy, who opened without notice our room at 8.30. And at 9.15 there was another knock on the door. Very strange if you take into account that we were only staying for 1 night.
"Stylish hotel for people who get up early"
Impeccable design is the most prominent feature of this well run hotel that was built in an ancient gas factory. It is located a bit outside the city centre in the Bahrenfeld quarter, very conveniently located when you travel by car. The rooms are clean and tastefully equipped. Breakfast is solid. Here also the small problems start. While the (otherwise competent) receptionist told us breakfast was free when we checked in we later found it was charged additionally anyway. Slightly annoying was the fact that we were woken up twice between 8 and 9 by the room service who walked straight into the room. Even if it's true we did not hang the "Don't disturb"-sign on the door those nights I thought that was still a bit particular, especially on New Year's morning. Anyway, alltogether good value for your money.
"Nice hotel, okayish service"
We stayed in this nicely renovated old factory building last week. I love what they did here. It's really cosy, clean and tasteful. The only thing which bothered me is that every morning the cleaning staff always opened our room and that was kind of annoying coz I'm on a holiday and would want to have a long and nice sleep in the morning. I'm not sure how they do this but I never had such an experience in other hotels. Also, when we checked in, the front desk officer told us that the breakfasts were included. And we even asked again and she confirmed it. But when we checked out, she firmly said that sorry it wasn't included. It's ok because the costs were worth the good breakfast they served. But misinforming the clients then later denying it, is a clear proof of incompetence.
Stayed at the Gastwerk Hotel for 4 nights during a trip to Hamburg. I can't praise it enough, clean and modern with extremely helpful reception staff. Bar and restaurant in the the hotel served good food and beer. As it was only about 10 minutes walk from the local S-Bahn it was a good base to go and explore the city I'd certainly recommend it to anyone going to Hamburg
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club
Check-in: 3:00 PM , Check-out: 11:00 AM