of TripAdvisor Travelers recommend this hotel
"Factory hotel with fair prices and 4* hotel standard"
Always been very happy with Gastwerk (and the sister hotel 25 hours just across the parking lot is not bad either). Stay at the hotel, avoid the business lofts, they are in a separate building that is very quiet and no life at all (unless you like this!). I took my pet, they look very well after dogs. The buffet breakfast is really nice, the bar cosy with plenty of newspaper - and the lobby a breathtaking piece of architecture. And always THE cheapest hotel in Hamburg despite its 4* standards, donot hesitate to take or invite your business relations here!
"Looks impressive...but far from it "
So I've stayed here before and wasn't sure about it then, but back in Hamburg on business for one night so thought I would give it a go again....but I wish I hadn't The hotel looks great outside and in but the staff are "efficient" but lacking in care and service. Rooms look good but pretty sparse and cold even with air con turned right up. Asked for a double bed but get two singles and told that's all they have....I know that is common in European hotels but I know it's a lie as I had a double on my last stay Room service is menu is limited and as always overpriced...go to the supermarket across the road and get something to eat there, at least you will get a smile It is clean, tidy and breakfast is good....is that enough to give it a 2....I'm not sure but I have stayed in worse...not many but a few! It's a shame as it's a hotel that promises much but delivers little....never again
"Clean, pleasant and friendly"
I enjoyed the service during breakfast very much. The restaurant manager Mr.Wije was an amazing help with the local attractions. He got us the standard map that is available in every hotel and noted down the attractions and how to get there. My suggestion will be a personal map of the hotel which states where we are and where the tourist locations are (attractions), the distance and how to get there. Facilities were amazing. Rooms were spacious and clean (i took the business loft in the extended building). The spa facility is very relaxing. Room service can definitely be improved. I had to wait for 45 minutes to get an extra shampoo and cream delivered to the room. Overall it was a good experience and i will definitely go back again.
"Nice stay in spacious room"
We had a very nice stay at the Gastwerk Hotel, situated in an industrial building, nicely refurbished. The rooms are very spacious and have a huge balcony, more like a terrace to be shared with the other rooms. Breakfast was delicious: wide variety of cold and warm food, fresh fruit, cerials, juices and coffee. Unfortunately it is not included in the hotel price. Polite and pleasant service, except for the cleaning boy, who opened without notice our room at 8.30. And at 9.15 there was another knock on the door. Very strange if you take into account that we were only staying for 1 night.
"Stylish hotel for people who get up early"
Impeccable design is the most prominent feature of this well run hotel that was built in an ancient gas factory. It is located a bit outside the city centre in the Bahrenfeld quarter, very conveniently located when you travel by car. The rooms are clean and tastefully equipped. Breakfast is solid. Here also the small problems start. While the (otherwise competent) receptionist told us breakfast was free when we checked in we later found it was charged additionally anyway. Slightly annoying was the fact that we were woken up twice between 8 and 9 by the room service who walked straight into the room. Even if it's true we did not hang the "Don't disturb"-sign on the door those nights I thought that was still a bit particular, especially on New Year's morning. Anyway, alltogether good value for your money.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club
Check-in: 3:00 PM , Check-out: 11:00 AM