"Don't believe the bad ratings"
This establishment if fantastic. Every single staff member I encountered was pleasant, helpful and seemed to really enjoy working there. Room was spotless. Food was good. Service was good. The resort and the atriums are something to behold, simply beautiful. You feel as though you are outside in a tropical setting, but you're really inside. Only knock I can think of is that it is a very big establishment; literally 4 hotels in one. All interconnected, each with it's own personality plus they are all connected to the convention center. One has to pay attention to the map and signs when navigating the grounds. There is an app one can download and it works well when Bluetooth is activated on your smart phone. The Resort is pricey, but inline with other such establishments. If your on a budget, think twice or maybe three times.
This weekend trip was one of the best Ive ever had. From our check in with the lovely Vanyette, who gave us a complimentary drink and sent a little note and gift to our room to the pleasant bell hop who helped us get packed up to go our smiles didnt go away. The resort is beyond anything you can imagine, its beautiful and we spent alot of time just wandering around the place. We took boat tour and learned a bit about the building itself. Our room C4113 in the Cascades was newly renovated and had the most comfortable beds. We slept like babies. The Grand Ole Opry is walking distance away as is the very large shopping at Opry Mills. We were able to take an uber for $15 to get dowtown and check out some live music and do the Old Towne Trolley Tour. You cant go to Nashville and not stay here in my opinion. We will be back.
"Expensive and worst check in I've ever had"
After a long day of travel I was looking forward to getting into my room and freshening up before a 6pm conference. Waited 45 minutes to check in and then was told there were NO ROOMS AVAILABLE!!! At 5pm with a check in policy of 4pm. Had to store my luggage (bellmen made a fortune that day) and wait for a text. Went to my conference and finally got a CALL at 7pm. Was told a large group checked out that morning and they couldn't get rooms cleaned in time. Unacceptable! I would not expect this from a hotel of this caliber and price!!
"Beware Room M2102; Low Concierge Service"
I was with a Showchoir group and we stayed in the Magnolia section. The hotel is really nice and expansive with a lot of stuff to do. It is a really neat place to stay and look, but that's about all. The food is expensive (already knew that was going to be the case) and the coffee place/24hr cafe was not great. Tasted like they used the hotel coffee with added caramel and chocolate syrup. I expected there to be a microwave since every Hilton Resort I've been to has one, but that's not doable and not why I gave it average. I reviewed average because the tub had been clogged since day one and I went to concierge to talk to a lady who was short and older. I showed her pictures of it, so she wouldn't think I made it up. She didn't really smile and said "I'll put your room on the list" and when I said thank you there was no response such as a "you're welcome" or nod. I came back that night with the problem still there, so I wrote a note to the people who clean the rooms. The next day' Yes, still clogged. I wrote another note the day we left also. Seeing as people take showers everyday and I had to stand in the water I expected it to be promptly fixed, but I understand it's a large place. Just hope maybe after a few days they finally get to it, but beware of room M2102 to anyone else. I won't be back :( unless I just have lots of money to blow.
We stayed for a weekend,it's a big, beautiful place. Very busy but transportation to and from the mall, the Opry and downtown is awesome. A must see and stay. We loved it! We had lunch and dinner on sight both delicious, rooms are very nice, get a balcony room, we sat and people watched for hours. Loved it!
Credit cards accepted by the hotel: American Express - Visa - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM