"More Parking Ripoffs"
My girlfriend and I attended the Opryland lights show tonight. While the lights were enjoyable, the parking prices and unavailability of parking ruined the experience. While parking was available two years ago in the bus lot for free, even those spaces charged $20.00 this year. After attempting to find more affordable parking in the labyrinth of heavily trafficked streets around the hotel, we ultimately gave in and parked in one of the lots an attendant told us was $24.00 (without mention of any additional cost for state sales taxes). Open spaces in the lot were scarce, and many vehicles parked in places that were not parking spaces. Upon leaving, the ticket machine indicated we owed $26.22. I buzzed for the attendant (who was in a shack literally three feet away) to ask about the price difference from what the attendant indicated. Frankly, the attendant was rude (ignoring me for several minutes and then opening dialog with me with the statement "Are you confused about something'" The attendant said the extra amount of is for sales tax, which is a valid explanation aside from the fact we were not previously advised sales tax would be applied (I don't recall sales tax ever being withheld for parking anywhere I've ever attended). My complaint revolves around three points: 1) The lack of affordable parking options is disappointing; 2) there was insufficient advance notice about the addition of sales tax to the parking fee; 3) the attendant was rude in addressing the issue.
"Beautiful, Large, Secluded"
This resort is beautiful, especially decorated for Christmas. The beds were very comfortable and shower was good. There is a lot of walking to get anywhere. Food/drink inside the restaurants is very expensive (there is Starbucks!). You really don't have to leave the resort, but you should! Uber to/from the airport was about $15 each way. Uber to downtown was about $15. We did pay $27 once from Five Points area to the resort. You can easily walk over to the outlet mall and Grand Ol' Opry. Next time we would stay downtown, but this resort is great!
"Very nice hotel but really big and meant for large conferences!"
I stayed here during a work visit to Nashville in early November. The hotel was decorated for Christmas and beautiful! The rooms are neat and clean but the resort is just massive. It took me almost a full day to get the lay of the facilities. If you are staying here for a conference or convention, it is great because it is a one-stop-shop. We could meet, have meals and do anything else we wanted to right here on the property. However, the food is REALLY overpriced and far from downtown. Be careful when you receive your bill---most people on my trip were charged for items they did not have! The check-in process was confusing. I was told my room was not ready yet and someone would call me when it was available. I spent 5 hours wandering around the hotel and downtown Nashville. When I returned to ask about the status of my room, they had no idea what I was talking about. Luckily, they had a room ready for me but I spend lots of time finding things to do while I waited for my room to be ready and a phone call that I never got. Overall, the resort is really nice but it's so big, you get lost in it all! Tip: pay for the roundtrip shuttle to downtown. A taxi cab is $25.00 flat rate EACH WAY! I was suckered into the $50.00 roundtrip when I could have just paid for the shuttle. Room tip: Ask for a room that does not face the conservatory. You can hear lots of noise and the waterfalls all day and night! Also, the gym is really small for a resort with 2800 rooms!
"Nice relaxing stay"
We attended a conference at the Opryland Resort. We had a great king sized bed. Nice spacious room. Everything was comfortable and worked well for our stay. The thing that sticks out more than anything is the culture of friendly. Every staff person no matter their position always greeted us and asked how we were. Even talkin g to those at the end of their shift after a hard day still had smiles and gratitude. The employees definitely make each guest feel like they are the most important guest. We ate talking about coming back for a family trip soon. We had a great stay!
"Simply beautiful "
We went to enjoy the Christmas activities and ended up surprising my mom with dinner and a show with the Gatlin Brothers. The hotel is huge with shops, restaurants, bars, and a late night coffee shop. The grounds are amazing!!
Credit cards accepted by the hotel: American Express - Visa - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM