The hotel is in a great location. The reception and restaurant are beautiful. We were on the 4th floor which meant the room was a little dark, however the room was clean and nicely furnished. The leather bedhead is beautiful and the bathroom was very nice. The staff were very helpful and friendly and certainly added to the comfortable feeling of the hotel.
"A Gem in FiDi"
The property is gorgeous. The rooms are really comfortable and well appointed. But it is the staff that really sets this hotel apart. They remember you on return visits and go out of their way to make you feel special and help you with anything you need.
Heard a lot about it so we booked a quick overnight to NYC. It's deep in the FiDi on Platt & Gold St. We ate onsite at Felice.. fantastic Italian with gracious servers. We checked into a Deluxe King; across from an apt building but blackout shades provided privacy. Cool but small room with a tub/shower combo. Built for function with funky and fun masculine form. Meh bath products and a nice selection of snacks at the minibar so we bought a few.. (stale though...) Overall a comfortable stay until checkout.The desk associate made sarcastic (but he thought they were funny)comments about our stay. We are def older than the target demo Im sure and with that comes the luxury to stay where our $ is appreciated. One time stay. We've stayed at other THOMPSON properties and loved them btw...Decent weekend rates too. Interesting lobby and everywhere you look there is something to talk about.Go for the cushy bed, not for the staff chat.
"Always Exceeds Expectations!"
I discovered Gild Hall about a year ago, and I stay there every time I travel to New York for work (several times a year). Perfect location in FiDi, unique decor, fabulous hotel bar and a warm, welcoming atmosphere. Customer service is impeccable - I use their corporate traveler program that has excellent rates and a direct point of contact for effortless booking. After my last stay, I needed to change payment on my final bill to correctly expense the stay for business purposes, and it was the most hassle-free experience I've ever had post-checkout at a hotel! I really love this place and highly recommend.
Staff was great, young and helpful. Rooms were fine, great location, breakfast was good, but the morning people while friendly and accommodating were in need of training...orders weren't always correct.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM